CONFIDENTIAL – DO NOT COPY1 This document is proprietary and confidential. No part of this document may be disclosed in any manner to a third party without.

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CONFIDENTIAL – DO NOT COPY1 This document is proprietary and confidential. No part of this document may be disclosed in any manner to a third party without the prior written consent of Choice Logistics. Choice Logistics 1 Whitehall St, 12 th Floor New York, NY (800) Salesforce User Adoption

CONFIDENTIAL – DO NOT COPY2 Chatter on Salesforce Choice also employs engagement features like: Feeds Profiles Groups Employees can follow each other, clients, and vendors to see updates in their Chatter feeds Employees can easily read the “headlines” to learn about important happenings within the organization Salesforce collaboration application that helps employees connect and share business information in real time

CONFIDENTIAL – DO NOT COPY3 Adoption Methodology and Strategy Process Departments Employees Clients Goals Chatter / Chatter Feeds Process & Information Integration Ongoing Development, Process Refinement and Continued Training Formalized Training Pre SalesforceRollout & AdoptionGo Forward

CONFIDENTIAL – DO NOT COPY4 Opening Lines of Collaboration The adoption of Chatter has been instrumental to enhancing communication and collaboration at Choice. Not only has posting become the norm, employees have embraced the tool, and have gained new levels of visibility into what is happening across the organization.