Report on Civic Services Provided by Municipal Corporation of Delhi (MCD) and Government of NCT Delhi, And Deliberations by Municipal Councillors in the Ward Committees and the MLAs in the State Assembly sessions (January 2014 to December 2015) September

2 Sources of Data Civic Complaints data (through RTI) – MCDs (Municipal Corporation of Delhi): Civic Complaints data from January 2014 to December 2015 – State: Complaints registered with Delhi Jal (Water) Board from August 2014 to December 2015 Deliberations (through RTI) – Councillors: Ward committee data on deliberations i.e. attendance and issues raised during January 2014 to December 2015 – MLAs: Deliberations data collected from Vidhan Bhawan of the assembly sessions meetings from 24 th February 2015 to 22 nd December 2015 Population: Data collected from the Primary Census Abstract Data available on in electronic format Citizen Survey: Household survey by Hansa Research, covering a sample of 29, 950 spread across 272 councillor wards in Delhi between Apr, 2016 Jun, 2016 to analyse perception of civic services they receive

List of Civic Services provided in Delhi by various agencies (1/2) 3 SERVICE AUTHORITY STATE (NCT of Delhi) MCD ( Municipal Corporations of Delhi) CENTRE DTC ( Delhi Transport Corporation) √ Agriculture, Animal Husbandry and Fisheries √ Pollution√ Water supply√ Sewage√ Industry√ Electricity√ Ration Shops√ Forestry√ Footpaths√√√ Garden√√√ Storm Water Drainage√√√ Education√√√ Slum Rehabilitation Authority (SRA) Related √√√ Disaster Management√√√

List of Civic Services provided in Delhi by various agencies (2/2) 4 SERVICE AUTHORITY STATE (NCT of Delhi) MCD ( Municipal Corporations of Delhi) CENTRE Hospitals/Dispensaries (Health Care) √√√ Drainage √ License √ Nuisance due to stray dogs, monkeys, etc. √ Pest control √ Mosquito nuisance & Fogging √ Solid Waste Management √ Naming/Renaming of Roads/Chowks/ Monuments/ Buildings/ Stations √ Slaughter House related √ Town Planning √ Environment Management Services √ Shop and Establishment √ Public Health √ Policing √

Complaints on civic services and corresponding issues raised by MLAs and Municipal Councillors 5

Civic services exclusively under State Government 6 Issue (*) No. of Complaints No. of issues raised MLA (2015) Councillors 2014 & Pollution Sewerage Water Supply

Civic Services provided by MCD 7 Issue No. of Complaints No. of issues raised MLA Councillors Drainage -Drainage chokes, blockages & Cleaning and overflowing manholes Repairs and reconstruction of drain line Related License -Unauthorized Hawkers Related Hawking /Shop license Related Nuisance due to stray dogs, monkeys etc Municipal Corporation Delhi -Maintenance of Municipal Property Human Resources Related Pest Control -Mosquito Nuisance & Fogging Pest Control Related Solid Waste Management (SWM) -Garbage not collected Collection point not attended properly Removal of dead animals Removal of Debris Solid Waste Management Related Toilet Others Civic Issue Related

Civic services provided by State, MCD & Centre (only roads) 8 Issue No. of Complaints No. of issues raised MLA (2015) Councillors Buildings - Unauthorised Construction/Development Dilapidated Condition of Building Building related Fire in house/building Footpaths Garden -Tree cutting/Trimming Collecting Trimmed/Cut Trees Maintenance of Garden Garden related Roads -Potholes/Trenches related Relaying and repairs of roads / New road Road Related Storm Water Drainage

Top ward for specific civic issues (from Jan’14 to Dec’15) 9 Civic Issue Top Complaints Zone No. of Complaints Issue Raised by MLA Issue raised by Councilors SewerageWest Water SupplySouth Unauthorised Construction/Development Central Storm Water DrainageCentral Drainage chokes, blockages & Cleaning and overflowing manholes West Nuisance due to stray dogs, monkeys etc. Rohini Mosquito Nuisance & Fogging Rohini Garbage not collectedNajafgarh132407

Deliberations by MLAs (on civic issues during 24 th Feb’15 to 22 rd Dec’15) and Municipal Councillors (in ward committees during Jan’14 to Dec’15) 10

Deliberations by MLAs (1/2) 11 CorporationZoneNo. of MLA MLA Attendance in Session 2015 No. of Issues Raised by MLA in Session 2015 EDMC Shahdara North694%71 Shahdara South693%58 NDMC CityNA Narela287%1 Karol Bagh399%13 Rohini587%13 Paharganj2100%13 Civil Lines791%42 SDMC Central793%18 West692%19 South792%23 Najafgarh591%49 Total 5692%320

Deliberations by MLAs (2/2) 12 CategoryNo. of MLAs in Session 2015 Zero Issues Raised9 1 to 5 Issues Raised25 6 to 20 Issues Raised20 21 to 50 Issues Raised2 Total Members56 No. of Issues raised by MLAs MLAs who have not raised a single issue CorporationZoneMLA NameParty SDMC CentralAmantullah KhanAAP CentralDinesh MohaniyaAAP CentralNarayan Dutt SharmaAAP CentralSahi RamAAP SouthPrakashAAP West Mahinder YadavAAP NDMC Narela Sukhvir SinghAAP RohiniRaghuvinder ShokeenAAP EDMCShahadra NorthMohd. IshraqueAAP

Deliberation by Councillors (1/3) 13 CorporationZone No. of Councillors Councillor Attendance in % No. of Issues Raised by Councilors EDMC Shahdara North Shahdara South NDMC City Narela Karol Bagh Rohini Paharganj Civil Lines SDMC Central West South Najafgarh Total During Jan’14 to Dec’15, average attendance in Delhi ward committees is 60% while that in Mumbai is 72%

Deliberation by Councillors (2/3) 14 CategoryNo. of Members in 2014 No. of Members in 2015 Zero Issues Raised to 5 Issues Raised to 20 Issues Raised to 50 Issues Raised to 100 Issues Raised and Above Issues Raised158 Vacant Seat713 Total Members272

Deliberation by Councillors (3/3) 15 Corp.ZoneConstituency no.NameParty SDMC Central208NeetuCONG Najagfgrah138KirshanINLD Najagfgrah139NeelamINLD South164Ankita SainiBJP South177Sarita ChoudharyBJP South161Satish UpadhyayBJP West115Dimple ChadhaBJP NDMC Karol Bagh91Ravinder GuptaBJP Narela29Manisha Jasbir KaralaCONG Narela4Reeta ChauhanBSP Rohini54Rekha GuptaBJP EDMC Shahadra North246Sanjay SurjanBJP Shahadra South211KamalBJP Shahadra South219Devendra KumarBJP Shahadra South221B.B. TyagiBJP List of Councillors who have not raised a single issue during Jan’14 to Dec’15

What Needs to be Done 16 It should not be the onus of the citizen to find out who provides specific services. The agencies should ensure that citizens are given all the pertinent information. Elected Representatives (ER) must raise relevant issues in their respective forums by studying the civic complaints registered by the citizens and using the data effectively to fill systemic gaps and ensure efficient governance. Citizens should be active in registering complaints and raising issues with the administration. They should also proactively engage the ERs throughout their tenure, and not just during the elections. There is an urgent need to relook and simplify the governance structures that deliver services to bring about accountability and transperancy

Thank You 17