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Presentation transcript:

Personal Grooming Training Topics: Social Graces, Etiquette and Body language Making a Great First Impression Body Language Etiquette of Dressing The Do’s and Don’ts in Conversation “Fine dining”

Personal Grooming MMM Training Solutions Contact: Pramila Mathew Mobile: +91 98409 88449 Website: www.mmmts.com © 2008 MMMTS All Rights Reserved.

Creating A Lasting Impression © 2008 MMMTS All Rights Reserved.

Personal Grooming MMM Training Solutions Contact: Pramila Mathew Mobile: +91 98409 88449 Website: www.mmmts.com © 2008 MMMTS All Rights Reserved.

The First Impression Created in the first 5 – 10 seconds of a meeting / conversation Give the impression that you are competent, knowledgeable and professional Appeal to the senses Remember, first impressions are the best impressions Appeal to the senses – sight, sound, smell, taste and touch Taste – when you take a client, team member out to a restaurant or serve him/her a meal or a beverage © 2008 MMMTS All Rights Reserved.

Appearance - General Clothes must not be too tight Necklines must not be plunging Nails, Hair – neat and well kept © 2008 MMMTS All Rights Reserved.

Body Language Can reveal feelings Posture important Hands / Legs - avoid fidgeting Face – window to the soul Eye contact Smile Fidgeting – avoid fidgeting with privates © 2008 MMMTS All Rights Reserved.

Voice The moment a person speaks he / she can be judged Must sound sincere and confident Pronunciation is important Tone of voice Loudness Avoid using slang © 2008 MMMTS All Rights Reserved.

The Nose Knows ‘Success = 10% Inspiration + 90% Perspiration’ – Thomas Edison Ensure that breath is fresh Smelly socks can be avoided by wearing clean socks everyday © 2008 MMMTS All Rights Reserved.

The Handshake Most widely accepted form of first contact Should be firm not bone crushing Palm neither facing upward or downward Make eye contact and step into the handshake © 2008 MMMTS All Rights Reserved.

Etiquette Do unto others as you would like them do to you Good manners Politeness Creates goodwill Manners – handkerchief while sneezing, ‘excuse me’ before entering or leaving © 2008 MMMTS All Rights Reserved.

MMM TRAINING SOLUTIONS Contact Information MMM TRAINING SOLUTIONS 59/29, College Road, Nungambakkam, Chennai – 600006. Landline: +91-44-42317735 Website: www.mmmts.com Pramila Mathew - Training Consultant and Executive Coach Mobile: +91-9840988449; E-mail: Pramila.Mathew@mmmts.com Vikas Vinayachandran - Training Consultant Mobile: +91-9840932894; E-mail: Vikas@mmmts.com