Kara O’Bannon Spalding University September 2015 Training Consultant

Ad Print Interview Questions Onboarding Process Conclusion References Introduction History of Company Job Description Role Justification AGENDA

This presentation will discuss the need for a current position within my current organization at Humana. I will discuss in detail the company, position, role justification and requirements. Lastly I will discuss the onboard process before concluding the presentation. INTRODUCTION

Humana Inc., headquartered in Louisville, Ky., is a leading health and well-being company focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. The company’s strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people we serve across the country. History of Company/Company Vision

My current department is going through a restructure to prepare for expansion and a barrier is the learning curve. A solution to this was to create a full time position, Training Consultant, that would focus on hiring and training. This position would essentially help reduce the learning curve to less than 6 months instead of a full year. JOB DESCRIPTION

EXTERNAL Advantage New Ideas New Relationships Disadvantage Morale issues since we always have promoted within INTERNAL Advantage Permits greater assessment of applicant abilities Good Motivator for employee performance Disadvantage Morale issues between team members (Fried,J.,Fottler,M.,pg.. 194) INTERNAL VS EXTERNAL

Develop internal training program to assist new and seasoned associates in areas that need improvement Facilitate new hire training sessions. This entails modules and hands on exercises regarding internal team processes. Assist with administrative hiring demands for each Manager within the team Conduct monthly training sessions in high risk areas. Perform routine audits and special audits of par and non par providers claims to determine payment accuracy. Make recommendations regarding the accuracy of claims payments and process improvements Utilize Excel and Access to launch theoretical claim queries into systems Contact providers to discuss overpayments and arrange recovery ROLE JUSTIFICATION

Be a part of the Provider Network world- collaborate cross functionally to identify process opportunities to improve the provider experience Humana is seeking an individual to train associates to focus on preventing unnecessary overpayments to providers and recovering overpayments when they happen. Were looking for an associate who is dedicated to service and believes in following the golden rule of treating others they way you want to be treated. AD PRINT

Experience Discuss your experience with training associates. Tell me about the most frequent problem you encountered. How did you handle them and were you able to resolve the problem? Give me an example of a situation in which the outcome was not as desired. Why was this situation now successful? How did you handle it? Technical Tell me about the last assignment you completed utilizing any of Microsoft Office products? What was your role and outcome? Motivational In what role and organization have you been the most or least satisfied in your career? What specifically did you find satisfying or less than gratifying about the position or company? Tell me about the least effective leader you’ve had. What made it tough to work for him or her? INTERVIEW QUESTIONS

ONBOARDING PROCESS

INTERNAL CANDIDATE ONBOARDING Review and discus role expectations Discuss Responsibilities and procedures relating to secure information ( salaries, time off requests, laws and regulations) Verify associate access to systems and hardware needs Develop training program to assist with new hires Focus on areas of improvement. Implement hands on and hands off training modules. Discuss needs to determine appropriate coverage based on department needs ONBOARDING PROCESS

This concludes the background information needed for the Training Consultant Position within Humana's Claims Cost Research and Opportunity Team. Hopefully this presentation provided the background information to assess the needs of the roles and the hiring process to select the best internal candidate. CONCLUSION

Fried,B.J. & Fottler, M.D (2015) Human resources in healthcare: Managing for success. REFERENCES