AmicusHorizon Making homes, helping people AmicusHorizon Patchless working Patchless Pilot – Mid Kent Making homes, helping people Remove patches, become one team

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people The beginning Where it started Why we did it

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people How does it work Planned/Responsive/Duty roles Structured rota’s

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people The roll out

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people Managing our work Managing cases (ASB/Mutual Exchanges) CRM Looking after vulnerable residents

AmicusHorizon Making homes, helping people Patchless Pilot - Mid Kent Making homes, helping people Managing change Team morale Staff/managers buy in Resident Satisfaction

AmicusHorizon Making homes, helping people Patchless Pilot - Mid Kent Making homes, helping people CRM

AmicusHorizon Making homes, helping people Patchless Pilot - Mid Kent Making homes, helping people CRM Queues

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people CRM Reports

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people CRM tasks allocated to officers Jan/Feb/March CRM tasks allocated to officers April/May/June Distribute work evenly

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people ASB cases allocated Distribute work evenly

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people Regional working The set up 3 Duty Officers Base: Central Office Duties: Co-Coordinating work to HO ’ s from queue Allocation of ASB cases Call Duty Re-scheduling calendars for leave/sickness 3 Responsive Officers Base: Rotation to all 3 areas Duties: Viewings, sign ups, emergencies, urgent pre Voids. 8 Planned Officers Base: Usual Area Office Duties: Visits for all tasks, meetings, training, neighbourhood inspections, mutual exchanges, asb etc Planned Admin

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people Mobile working/hot desks

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people Summary Learning from each other /sharing best practice Challenges Benefits

AmicusHorizon Making homes, helping people Patchless Pilot – Mid Kent Making homes, helping people