Oregon Small Business Development Center Network April 24, 2012 Technology Impact Program (TIP) SBDD PUC Agreement

Public Utilities Commission (PUC) Contract Shared Understanding  In consideration for M  Established SOW, Metrics, Budget  Deliver performance metrics  Sign contract and proceed to perform

Network TIP Education Responsibilities Shared Understandings  Educate centers, directors, staff  What is technology under PUC agreement  What metrics are required by PUC  How to capture metrics in CenterIC/EX  All centers can participate in metrics  Online content creation  Use of Moodle as LMS platform

Network TIP Subcontract Shared Understanding  Develop RFP & solicit proposals  Review, negotiate and make awards  Firm SOW, metrics and budget  Sign and proceed to perform  Monthly meetings  Monitor performance  Coordinate technology

Network TIP Technology Support Shared Understanding  Interface between technology vendors and centers  Provide training and instructions  Establish a network-wide videoconferencing system  Troubleshoot technology issues with hosts and vendors  Primary interface with Palo Alto  Develop OSBDCN web-based learning & training LMS system

Network TIP Partnership – Palo Alto Shared Understanding  Review and accept Palo Alto proposal  Firm SOW, outcomes, timeline and budget  Sign agreement and proceed to perform  Identified Moodle as our online platform  Provide match – Live Plan, Start, Run and Grow  Support development of online courses, quality standards, hosting, LMS services, Moodle admin

Network TIP Resources Shared Understanding  Admin support – management, CIC, subcontracting, Survey Monkey, Center Dynamics, vendor support, etc  Other SBDCs, project managers expertise, tools and processes  Marketing/branding – revise Network standards, Lisa, JLN Design

TIP Project Management Tools Shared Understanding  Subcontract  Determines Outcomes, Resources and Timeline  Monthly TIP meetings  Project status – Deliverables, metrics, problems & issues  Show and tell – project updates for possible sharing  TIP home page –  Project leadership and resources

TIP Project Management Tools (cont’d)  TIP home page (cont’d)  Technology usage resources  Project metrics and summary  Palo Alto resources and info  TIP Calendar  More to come  Technology management resources  Life Size assessment  Palo Alto technology interface

TIP Project Management Tools (cont’d)  Technology management resources (cont’d)  “Help Desk” function  On-site resource as necessary  Palo Alto project schedule

TIP Shared Understanding Benefits  Effective and efficient communication  On-time project  Within budget  Meet project deliverables  Left with online infrastructure, online courses and systems for expanding services and generating revenue