Quality in Santiago’s Public Transport: A three-way approach
Santiago Biggest city in Chile 641 km² 6.1 million people 6,500 buses 100 kms of subway Full bus/Subway fare integration
Previous system Fragmented and unregulated Thousands of bus owners No technologies High pollution and congestion High in-market competition Strong and influential cartel
Mayor public transport reform (2007) Trunk & feed scheme Regulated routes No in-market competition Fixed salary for drivers Smart card for payment
Rough start
Some changes were made ( ) Trunk & feed scheme was modified Annual public subsidy (~US$1,000 MM) Some in-market competition Many changes in routes
History of a mayor reform Passenger’s satisfaction
Frozen quality of service Why?
Increasing numbers of vehicles Reduces the speed of buses +103% Vehicles Fuente: INE -3% Annual bus speed reduction
We need more infrastructure For public transportation 100km Subway 200km Bus infra km Streets
Bad incentives in contracts Shaping performance Key Performance Indicators (KPI) affect behavior
Main KPI Frequency 3 buses per hour Expected behavior
Main KPI Frequency 3 buses per hour Actual behavior
So… How to improve passenger experience?
Three-way approach to improve the user experience Management Contracts Infrastructure
Can be an opportunity to give a fresh start to a neighborhoods New standard -Bike path -Sidewalks -Green spaces Corridors can improve the urban landscape Urban integration of Bus corridors 40 New kms of corridors
New lines under construction We need to increase Subway Network 102 kms 150 km 2
Management with focus in public transport
Bus Priority Improving streets performance Bus Oriented Traffic Lights Cycles Only Buses Streets and Lanes Control Cameras Control Cameras 60 more kms
Contracts New for the tendering process
New Contracts In a new Tendering Process Smaller Operators New KPI: Regularity Better Technologies
Lessons after ten years
Lessons after ten years Infrastructure is needed to keep the Quality of Service over time
Lessons after ten years Previous infrastructure can also be managed differently Infrastructure is needed to keep the Quality of Service over time
Lessons after ten years Previous infrastructure can also be managed differently Infrastructure is needed to keep the Quality of Service over time Incentives have direct impact in the Passenger experience
New tendering A new opportunity More and new operators New Technology New Contracts and Incentives Fleet Renewal
Cristian Bowen, Vice Minister of Transportation of Chile Quality in Public Transport: A three-way approach