1 FOM 2.2 Tier Certification Explained Keith Klesner Senior Vice President North America Uptime Institute

2 Data Center World – Certified Vendor Neutral Each presenter is required to certify that their presentation will be vendor-neutral. As an attendee you have a right to enforce this policy of having no sales pitch within a session by alerting the speaker if you feel the session is not being presented in a vendor neutral fashion. If the issue continues to be a problem, please alert Data Center World staff after the session is complete.

3 The Global Data Center Authority

4 Summary What is the Tier Certification Process? The vast majority of data centers do not perform as designed on day one. What are the common mistakes or deficiencies that lead to project failures? How can companies prepare for project success when considering Tier and Operations Certification?

5 Tier Classification System vs Tier Certification Uptime Institute’s Tier Classification System was developed two decades ago as a flexible system to rate data center facility infrastructure based on performance criteria. Tier Certification is a performance-based evaluation of a data center’s specific infrastructure, solely performed by Uptime Institute. The process ensures that a data center has been constructed as designed, and is it capable of meeting the defined Tier requirements.

6 Summary Tier Requirements The Tiers (I-IV) are progressive; each Tier incorporates the requirements of all the lower Tiers.  Tier I – Basic Capacity  Tier II – Redundant Components  Tier III – Concurrently Maintainable (Applies to EACH and EVERY component and path)  Tier IV – Fault Tolerant  See Uptime Institute Tier Standard: Topology for more information Operational sustainability looks at behaviors and characteristics appropriate by Tier

7 Why Tier Certification? With multiple vendors, subcontractors, and typically more than 50 different disciplines involved in any data center project— structural, electrical, HVAC, plumbing, fuel pumps, networking, and more—it would be remarkable if there were no errors introduced or corner cut during the construction process.

8 Tier Certification: How it Works, Part 1 Data Center Owner Defines Tier Requirement Uptime Institute reviews design documents, ensuring that each and every electrical, mechanical, monitoring, and automation subsystem meets the Tier objective requirements. Uptime Institute reports findings to the owner, noting any deficiencies. The owner’s team revises the drawings to address any deficiencies.

9 Tier Certification: How it Works, Part 2 Uptime Institute evaluates revised design drawings and ensures any deficiencies have been corrected. Tier Certification of Design Documents foil may be awarded at this time. Following commissioning, Uptime Institute Consultants conduct a site visit, with live system demonstrations under real-world conditions, validating performance. Operational Sustainability certification works with operations team to ensure behaviors are consistent with the Tier objective of the data center

10 Uses of Tier and Operations Certification Ensures data center facilities investment meets business requirements Enterprise—Recognizes organizational accomplishment Service Providers – Use for competitive differentiation and supporting tenant due diligence Operations certification addresses the human factor and drive continuous improvement

Certifications in over 80 Countries

© 2016 Uptime Institute, LLC Outages and errors are still rampant New data from surveys and field reports

13 Survey Stats: Outages Still Rampant Nearly 50% of Enterprise IT organizations responding to Uptime Institute’s Annual Industry Survey experienced a business impacting outage in their own data centers in a 12 month period. Nearly 1/3 had experienced a business impacting outage at a colocation provider’s site.

14 Recent Analysis of 200+ Tier Certifications: Uptime Institute Consultants found system faults in nearly every Tier Certification site visit. The vast majority of data center sites do not operate as designed/installed on day one. Data center owners comment that the Tier Certification demonstrations were more rigorous than their commissioning program. Tier Certification is a failsafe against a data center that doesn’t work day 1, or worse in year 5.

15 There is a data center somewhere…

© 2016 Uptime Institute, LLC Avoiding common points of project failure What goes wrong

17 The Devil is in the Details Common shortcuts that would defeat the Tier objective include: Eliminating valves needed for Concurrent Maintainability Reducing the number of automatic transfer switches (ATS) by consolidating equipment onto a single ATS Deploying one distinct panel rather than two, confounding Fault Tolerance Integrating economizer and energy-efficiency systems in a way that does not allow for Concurrent Maintainability or Fault Tolerant operation

19 Ambient Design Temperatures

20 Ensure adequate commissioning Time and budget must be dedicated to a full commissioning program Representative load banks should be installed in the data center for the design IT load Test power and cooling together to ensure that the data center operates as designed in all specified maintenance and failure scenarios. All equipment and systems should be functioning as specified, and changes from the design intent should be minimal and insignificant. Use this period to train operations staff, develop and test procedures

21 Operation focus is key to long-term success Integrate operations concept as part of the project planning and design process Involve operations staff to influence design and learn from commissioning Follow industry Operational Sustainability model Don’t underestimate value of regular assessment and certification to acknowledge operations and drive continuous improvement

22 3 Things you should have learned today 1. Data center industry is maturing with standards and certification There are more ongoing Tier Certifications today than at any point in history. 2. The vast majority of even the world’s most elite data center sites do not operate as designed/installed on day one. Only thorough CX and 3 rd party certification can catch these anomalies before going live 3. Topology and operations must align to meet business objectives over the life of a data center

23 Thank you Keith Klesner, Uptime Institute