The Role of Consultants in Supply Chain Nylah Razvi September 28, 2015

Agenda  Introduction  Consultants – Who we are ₋Myths vs. Facts ₋External vs. Internal  Consultants – What we do  Consultants – How to best work with us  Questions?

Introduction Nylah overseas the Procurement function for PSAV, including Direct and Indirect spend, Sourcing & RFP Initiatives, Supply Chain, and overall process improvement. She has over 15 years’ experience in Procurement, Operations and Logistics. She has spent the last 4 years with Capgemini working in Procurement with Kraft Foods, focused on managing the Procure to Pay function for all of Kraft’s MRO. Prior to that she has worked in various organizations, with focus on supply chain, inventory, logistics, sourcing, process improvement, and lean improvement leading successful teams in all of these areas.

Myths vs. Facts The Bobs

Myths vs. Facts Myths 1.My Client, the CEO 2.Rock Star Living 3.Burning the Midnight Oil 4.Survival of the Fittest Facts 1.Clients are at all levels 2.Early morning flights, 2 star hotels, tasteless meals, crunching numbers in tight spaces 3.Yes & No – depends on the project 4.Yes & No – depends on the firm Consultants are often seen as 3 rd Party Service Providers, but Consultants can be internal or external to an organization helping to improve current state

Internal / External  Consultants can be internal within an organization or external 3 rd party service providers  The expectation on consultants is that they provide an unbiased deeper level of expertise in an area of interest: Finance, HR, Supply Chain, Engineering, Marketing, etc. Whether internal or external, consultants use a set methodology to approach a work stream in any area of expertise

What we do: Follow a PROCESS 3 Supply Chain Procure to Pay (Timelines will vary based on scope and complexity)

How to best work with us What NOT to do 1.Ignore a RFP invitation 2.Take a RFP lightly 3.Assume client will not change 4.No transparency (data, process, cost model, etc.) 5.Circumvent consultant during “silent” period 6.Have your “sales” hat on 7.Offer Hawks’ tickets What to know 1.Process – RFP & post RFP 2.Stakeholders 3.Client’s Technology 4.Category (Direct vs. Indirect spend / Transactional vs. Strategic) 5.Drivers for the RFP 6.Desired outcome of RFP 7.KPIs post award 8.Mutually beneficial A recommendation to all RFP participants is to approach responding to a RFP as less of a SALES AGENT and more of a CUSTOMER

?Questions? Nylah Razvi September 28, 2015

Resources 1.Office Space – Movie 2.The Biggest Myths About Consulting--Busted!- Forbes, JAN 6, 2014The Biggest Myths About Consulting--Busted 3.Sourcing Process - ExamplesSourcing Process - Examples