Business Operations: The Engine of the UN

QCPR and Business Operations QCPR Business Operations Consolidation of support services Greater collaboration in procurement Decision power delegated to OMT Common and standardized system of cost control Reduce the nr. of parallel project implementation units Increased use of national public and private systems Redirect efficiency savings into programmes (Feasibility Study) ERP Interoperability Establishment of common premises Prioritize the availability of financial and human resources Funding mechanisms for innovation 11 mandates for H-BO

The benefit-cost 1 ratio - on average a USD 1 investment in Common Operations produced USD 4.67 in benefits Procurement benefit-cost ratio is greater with USD 1 producing benefits of USD 25 1 Benefits include both monetary savings (e.g. bulk discounts from common procurement) and transaction costs avoided (labor savings), Global evaluation BOS: Impact Note: Take care extrapolating Only 5 countries in evaluation Benefits are country dependent

Scoping the BoS Flexibility- based on in country capacity and need, the UNCT/OMT can select multiple or just one outcome area (ex. Procurement); Time Requirement: 3-6 months end-to-end over a 5 year cycle to develop the BoS, including analysis; Time requirement may be higher or lower depending on the scope of the BoS (depends on capacity available and need);

Flexible- selection based on country need and capacity Possible UN BOS outcome areas Common Services Human Resources Procurement Administration and Logistics Finance ICT Lower Cost Better Service Quality Impact Outcome BOS Service Lines

Most prevalent areas under BOS

BOS in Africa

UNDG Support for BOS

To unlock UNDG support… RC submits UNCT approved Roadmap to the Director of DOCO – Informing UNDG that the UNCT has decided to move forward on the BOS – Cc Chairs of UNDG Business Operations WG Jens Wandel: Jean Yves le Saux: Cc Chairs of DOCO advisors to UNDG Bus Ops

Support UNDG Website: UNDG/DOCO: – Lars Tushuizen- Business Operations Specialist Luigi de Munnik- Business Operations Specialist

The future: Post 2015 and Business Ops Operational Excellence Partnerships Data Revolution Business Operations Programme

Challenges Common Operations Source- DESA QCPR Survey Jan 2016

BOS- Conditions of success  Empowered OMT/RC (including Champions where relevant)  Accountability & Motivation mechanisms  Annual UNDAF reporting including BOS results  Regular update of BOS progress to UNCT showing benefits to the agency  BOS Training and Support

What is RCO Role?  Advocacy on the importance of BOS including Operations and Programming linkages  Coordinate the BOS Roadmap alongside the UNDAF  Templates for data, surveys and reporting on qualitative and quantitative benefits  Secretariat and coordination support including access technical support from the UNDG Roster, Consultants or Network  Technical and Policy Support ( where applicable)

United Nations – Liberia ICT Innovation Project Liberia Wednesday, September 7, 2016

United Nations – Liberia What the BoS Innovation Project About? What BoS Project is ABOUT? BoS Project is an ICT innovation project aimed at providing internet connectivity (data and voice) for agencies with a field presence to enhance better information exchange, reporting and communications among agencies following the drawdown of UNMIL. Where is it IMPLEMENTED? The project is implemented in three counties: Bong: 165 Kilometer away from Monrovia Lofa: 263 Kilometer away from Monrovia Grand Gedeh: 296 Kilometer away from Monrovia HOW IT WAS FUNDED The project was funded by DOCO through the RC Office. It is implemented by OMT through the One UN ICT Working Group.

United Nations – Liberia It also features a MicroTeck solution that support voice over data service which enable the availability of IP- based voice and data services. This would facilitate local and international calling. What the Innovation? The innovation involve setting up a terrestrial network through a micro wave connection that provides internet connection at a reduced cost Reduce difficulties in reporting and communicating back to Country Office. It also enhance timely reporting. What the Solution? Provides internet for UNCT offices to significantly enhance internet connectivity at a reduced cost.

United Nations – Liberia BoS Innovation Project Cost Analysis Zwedru, Grand Gedeh

United Nations – Liberia BoS Innovation Project Cost Analysis Zwedru, Grand Gedeh

United Nations – Liberia Setup In Zwedru & Voinjama

DISCUSSIONS