New Zealand Phone & Broadband bundles Training

Overview Introduction Why choose ACN? Phone plans Bundles Business Plans Sign Up Getting connected Setting expectations Resources

Introduction ACN has partnered with Solarix for Phone and ADSL products. Solarix provide us with ACN network connections across New Zealand through their various partners. ACN offers Home or Business phone services & Home or Business bundles. Phone Home or Business Local & Toll Access Phone Home or Business Local & Toll Access Bundles Home or Business Phone & ADSL Bundles Home or Business Phone & ADSL

Why choose ACN? Solarix has extensive wholesale relationships to connect customers nationwide Phone plans feature 200 minutes of ACN to ACN calling Pick N Mix plans offer additional value when combined with an essential phone plan Bundle an ADSL service and save $10 per month on line access

Phone Plans All NZ Phone Plans are worth 3 customer points Connection to all our plans is offered subject to the ACN Pacific Standard Terms, New Zealand Services Tariff and Acceptable Use Policy, available here at General conditions applicable to these plans: All calls are charged in one-minute increments and a one-minute minimum charge applies per call. *ACN-2-ACN calling applies to the first minute billed then up to 1 hour free, capped at 200 minutes of calls per month to NZ and Australian ACN Digital Phone Service and ACN Fixed Phone services (dependent on plan inclusion). Essential Home: The Essential Home plan provides you home line access, monthly billing and access to ACN’s competitive HomeChoice standard call rates. Essential Home Urban: The Essential Home Urban plan provides you home line access, free local calls, monthly billing and access to ACN's standard call rates. Home phone plans are determined by the customer location. Essential Home Urban $50 per month Essential Home $55 per month AvailabilityMetropolitan areas of Auckland, Wellington & Christchurch Throughout the rest of New Zealand Local callsIncluded National calls 22c per minute 2 hours capped at $3.00 Mobile calls36c per minute ACN-2-ACN*200 minutes InternationalCalling caps to 40 destinations starting at $2.50 for 2 hours

Pick N Mix ACN home phone customers can add a Pick N Mix option to any essential plan for further call savings OR Customers can stay with their existing home phone provider and save on calls with one of the Pick N Mix calling plans NationalAussieGlobal Additional monthly plan fee $15 per month$20 per month$35 per month ACN-2-ACN calling * 200 ACN-2-ACN New Zealand and Australia minutes per month Extra included minutes All Local calls + Unlimited ~ anytime minutes to any New Zealand landline every month All Local calls + Unlimited ~ anytime minutes to any New Zealand or Australian landline every month All Local calls + Unlimited ~ anytime minutes to any landline in New Zealand, Australia and 25 other countries around the globe every month Rates for calls not included in the plan Calls to National land lines 18¢ per minute Calls to mobiles in New Zealand 36¢ per minute International calling and calling caps Competitive per minute rates + $2.50 caps to Australian land lines $5 caps to landlines in the UK, Ireland, France, USA, Canada, Germany $5.75 caps to landlines in China, Hong Kong, Malaysia, South Korea *ACN-2-ACN calling applies to the first minute billed then up to 1 hour free, capped at 200 minutes of calls per month to NZ and Australian ACN Digital Phone Service and ACN Fixed Phone services (dependent on plan inclusion). ~ ACN's Acceptable use policy applies. See website for full terms and conditions

Value Added Services Caller Line Identity (CLID)$4 per month Call Waiting (CW)$4 per month Call Diversion (CD)$4 per month Call Restriction (CR)$4 per month Wiring Maintenance Insurance$4.95 per month 3 Way Calling$4 per month Faxability$4 per month SmartMinder (CLID, CW & CM)$12 per month Multiple Number$4 per month Call Track$4 per month Call Minder (CM)$10 per month Essential Home customers can choose to add any Value Added Services at the prices listed below

Bundle (Phone & ADSL) Plans Customers can add a Pick N Mix plan for more calling value All ADSL Bundles are worth 4 customer points General conditions applicable to this bundle: The ACN Home Bundle includes the Essential Home Urban home line access plan and either a Small +, Medium + or Large + ADSL plan. Customers outside of Auckland/Wellington and Christchurch (non Urban) are charged an additional $5 for the home line access. ACN's Home Bundle is only available to credit-approved residential customers who commit to a new 12 month contract. A $199 early termination charge applies if the customer terminate their Home Bundle within the 12 month minimum term. Rate plan upgrades are permitted. No further bundled discounts apply. ACN's Home Bundle is for residential use only. ~ ACN Acceptable Use Policy applies Plan Monthly Plan Fee Data Allowance Local Calls National Calls Calls to New Zealand Mobiles International Calls Small$8035GB Included ~ 22c per minute capped at $3 for up to 2 hours 36c per minute Calling caps to 40 destinations starting at $2.50 for 2 hours Medium$100150GB Large$114500GB

Business Plans Business Plans are determined by the customer location. SME Zone 1SME Zone 2Corporate Zone 1Corporate Zone 2 Monthly fee$54.73*$64.43*$47.85$42.45 Local calls4c per minute National calls11c per minute Mobile calls36c per minute InternationalCalling caps to 40 destinations starting at $2.50 for 2 hours ADSL plans cannot be purchased independently of a Phone plan Plan Monthly FeeData Allowance Add Small$ GB Add Medium$ GB Add Large$ GB *Prices accurate as of 1 August 2016

Sign Up New Phone and ADSL bundle customers complete sign up online. Existing phone service or toll only customers wishing to add ADSL call Customer Service to sign up. New Phone and ADSL bundle customers complete sign up online. Existing phone service or toll only customers wishing to add ADSL call Customer Service to sign up. Sign up process Customer must check availability of ADSL before signing up. Click the link on the sign up page, enter customer address, the availability result displays underneath the map. Check ADSL availability Customers must complete the online sign up form. They must provide their customer type, contact information, service type: Phone or Bundle and personal identification. Sign up form

Getting Connected Phone + ADSL bundle Business days Installation ChargeDescription $55.00A brand new phone line service with a technician appointment $155.25A brand new phone line connection with a technician appointment $20.00A brand new residential broadband service without a technician $80.00A brand new residential broadband service with a technician appointment $55.00A brand new business broadband service without a technician $80.00A brand new business broadband service with a technician appointment All prices are exclusive of GST. Connection Charges Connection Timeframe Phone

Setting expectations Customer FAQACN When is my service getting connected?Customers will receive an titled “New ACN DSL Service - User Details and Appointment Time” approximately one week from their sign up date. Where is my modem?Equipment is dispatched to customers upon their activation date confirmation. Equipment may take up to 10 business days to be delivered. Is my phone service active?Customers will receive an titled “ACN Completion Notice” once their phone service has been confirmed connected.

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