© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Managers and Managing 1.1The Role and Work of Managers 1.2The Historical Development of Management 1.3Managing in the Twenty-First Century

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER The Role and Work of Managers Learning Outcomes 1.1.1Define management and the functions all managers complete Differentiate the work of several levels of management. Slide 2

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Key Terms Slide 3 ●management ●planning ●organizing ●staffing ●leading ●controlling ●manager ●supervisor ●executive ●middle manager

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Moving into Management ●The Changing Nature of Management ●Management Activities Management is the process of accomplishing the goals of an organization through the effective use of people and other resources. Planning involves analyzing information and making decisions about what needs to be done. Slide 4

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Moving into Management (continued) ●Management Activities (continued) Organizing is concerned with determining how plans can be accomplished most effectively and arranging resources to complete work. Staffing focuses on finding individuals with the right skills to do the work. Slide 5

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Moving into Management (continued) ●Management Activities (continued) Leading requires working with employees to ensure they are motivated and have the resources needed to help carry out plans and get the work done. Controlling involves evaluating results to determine if the company’s objectives have been accomplished as planned. Slide 6

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 CHECKPOINT ●What are the five management functions that all managers complete? Planning Organizing Staffing Leading Controlling Slide 7

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 The Work of Managers ●Managers and Nonmanagement Employees Managers are people who complete all four management functions on a regular basis and have authority over other jobs and people. ●Levels of Management Supervisors are managers whose main job is to direct the work of employees. Slide 8

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 The Work of Managers (continued) ●Levels of Management (continued) Executives are top-level managers who spend almost all of their time on management functions and decisions that affect the entire company. Middle managers complete all of the management functions, but spend most of their time completing specialized work in one management function or are responsible for a specific part of the company’s operations. Slide 9

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Management Pyramid Slide 10

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 How Managers Spend Their Time Slide 11

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 CHECKPOINT ●How is the work of supervisors different from the work of middle managers and executives? Supervisors are typically the first level of management and often have many nonmanagerial activities to perform. Middle managers usually specialize in one part of the business or a management function. Executives are at the top of the company and focus on planning and organizing decisions that affect the entire company. Slide 12

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER The Historical Development of Management Learning Outcomes 1.2.1Describe historical changes in management that led to the beginning of management science Describe four different philosophies that have been used to manage organizations. Slide 13

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Key Terms Slide 14 ●Industrial Revolution ●management science ●classical management ●administrative management ●behavioral management ●quality management

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Management Through the Ages ●The Earliest Forms of Management ●The Industrial Revolution Industrial Revolution was the era of the eighteenth and nineteenth centuries in which machine power replaced human and animal power in the production process, leading to major business and social changes. ●Henry Ford’s Revolution Slide 15

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 CHECKPOINT ●How did the Industrial Revolution change the way work was done? Machine power replaced human and animal power in the production process. Rather than individual craftsmen completing the work on each product, businesses could hire several employees to operate the new machines. The result was greater production and a larger number of products for sale. Slide 16

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Changing Approaches to Management ●Management science is the careful, objective study of management decisions and procedures in order to improve the operation of businesses and organizations. ●Theories of Management Classical management studies the way work is organized and the procedures used to complete a job in order to increase worker productivity. Slide 17

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Changing Approaches to Management (continued) ●Theories of Management (continued) Administrative management identifies the most effective practices for organizing and managing a business. Behavioral management is directed at organizational improvement through understanding employee motivation and behavior. Slide 18

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Changing Approaches to Management (continued) ●Theories of Management (continued) Quality management is a total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, errors, and defects. Slide 19

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 CHECKPOINT ●What are the differences among the four theories of management? Classical management studies the way the work is organized and the procedures used to complete a job in order to increase work productivity. Administrative management identifies the most effective practices for organizing and managing a business. Slide 20

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 CHECKPOINT (continued) ●What are the differences among the four theories of management? (continued) Behavioral management is directed at organizational improvement through understanding employee motivation and behavior. Quality management is a total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, errors, and defects. Slide 21

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER Managing in the Twenty- First Century Learning Outcomes 1.3.1Describe ways that the workforce and work are changing Discuss important factors that influence the management strategy of an organization. Slide 22

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Key Terms Slide 23 ●business competition ●management strategy

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Changes and Challenges for Managers ●Workers Baby Boomer Retirements Slide 24

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Projected Changes in the Age of the U.S. Workforce Slide 25

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Projected Changes in the Ethnicity of the U.S. Workforce Slide 26

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Changes and Challenges for Managers (continued) ●Work ●Competition Business competition is the rivalry among companies for customers. ●Technology Slide 27

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 CHECKPOINT ●How will the U.S. workforce be different in 2050 than it was in 2010? Older workers will make up a larger portion of the workforce while the youngest workers will obtain more education before entering the workforce. Black, Hispanic, and Asian workers will make up nearly half the workforce in Slide 28

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Developing a Management Strategy ●Management strategy is a carefully developed overall approach to leading an organization. ●The Business ●The Work ●The Business Environment ●The Management ●Moving Into Management Slide 29

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 Developing a Management Strategy Slide 30

© 2017 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 CHECKPOINT ●What is a management strategy? A management strategy is a carefully developed overall approach to leading an organization. Slide 31