NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY – MARCH, 2016)

BAGGAGE On International routes, a total number of 3,230 baggage were delayed/misrouted/missing with 8,716 baggage found including a backlog from previous months. Four (4) cases of Overbooking. 1,513 Other Complaints Cases were recorded with a total number of 1,669 cases which were resolved including a backlog from previous months. Domestic routes however had a total of seventeen (17) Delayed/Misrouted/Missing Baggage while ten (10) were found. Three (3) cases of Overbooking and twelve (12) cases of Other Complaint Cases were also recorded.

ROUTES NUMBER OF AIRLINES IN OPERATION TOTAL FLIGHTS OPERATED NO. OF DELAYS CANCELL ATIONS AIR/RAMP RETURN DELAYED/ MISSING BAGGAGE BAGGAGE FOUND OVERBOOKING & DENIED BOARDING OTHER COMPLAINTS ( PILFERAGE, DISCOURTESY ETC) TOTAL NO OF IN- BOUND PASSENGERS TOTAL NO OF OUT- BOUND PASSENGERS TOTAL COMPLAINTS NO. OF RESOLVED CASES INTERNATIONAL AIRLINES 30 4,041 1, ,2308,71641, ,242555,596 1,5171,669 DOMESTIC AIRLINES 815,434 8, ,960710, NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY- MARCH, 2016) For the period under review, a total number of 4,041 flights operated on international routes while 15,434 flights operated on domestic routes.

NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES JANUARY – MARCH, 2016 SN AIRLINES Total no. of Flights operated Delayed Flights Cancelled flights Missing Baggage Baggage Found Overbooking & Denied Boarding Others (Pilferage, Discourtesy, etc) Total No of In-Bound Passengers Total No of Out-Bound Passengers Total complaints No. of resolved cases/ compensation No. of Delayed Flights % on Delayed Flights No. of Cancelled Flights % on Cancelled Flights 1 AERO CONTRACTORS ,7348, AFRICAN WORLD , AIR COTE D’VOIRE , AIR FRANCE ,23441, ALITALIA ALTAS AIR ARIK AIR ,14664, ASKY ,8459, BRITISH AIR ,50041, CAMAIR - CO , CRONOS AIR , DANA ,2055, DELTA AIRLINE ,7777, EGYPT AIR ,29617, EMIRATES ,30073, ETHIOPIAN AIR ,37948, ETIHAD ,94210, GAMBIA BIRD

SNAIRLINES Total no. of Flights operated Delayed Flights Cancelled flights Missing Baggage Baggage Found Overbooking & Denied Boarding Others (Pilferage, Discourtesy, etc) Total No of In-Bound Passengers Total No of Out-Bound Passengers Total complaints No. of resolved cases/ compensation No. of Delayed Flights % on Delayed Flights No. of Cancelled Flights % on Cancelled Flights 19 IBERIA ,4774, KENYA ,37515, KLM ,61023, LUFTHANSA ,91542, MAX AIR MEDVIEW ,32613, MIDDLE EAST ,1874, QATAR ,17013, ROYAL AIR MAR ,7395, ROYAL JORDAN RWANDA ,3256, SAUDI AIR ,5733, SUDAN ,0441, SOUTH AFRICAN ,78722, TURKISH AIR ,65729, UNITED AIR ,45013, VIRGIN ATLANTIC ,86318,6891- TOTAL 4,041 1, ,2308,71641,513513,242555,5961,5171,669 5 NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES JANUARY – MARCH, 2016

NIGERIAN CIVIL AVIATION AUTHORITY DOMESTIC FLIGHT OPERATIONS JANAURY - MARCH, 2016

NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) JANAURY – MARCH, 2016 SNAIRLINES Total no. of Flights operated Delayed Flights Cancelled flights Air/ Ramp Return Overbooking & Denied Boarding Others (Pilferage, Discourtesy, etc) Missing Baggage Baggage Found Total No of In-Bound Passengers Total No of Out-Bound Passengers Total Complaints No. of Resolved Cases/ Compensation No. of Delayed Flights % on Delayed Flights No. of Cancelled Flights % on Cancelled Flights 1 AERO CONTRACTORS 2,8231, ,084140, ARIK AIR 4,9262, ,019208, AZMAN AIR 1, ,81636, DANA AIR 1, ,99768, MEDVIEW 1, ,70483, OVERLAND ,9558, FIRST NATION ,78117, AIR PEACE 2,6861, ,604147,47822 TOTAL 15,4348, ,960710,