Unit 9 Communication Services

 Describe the components for electronic communication  Explain the purpose of usernames, passwords, and credentials  Manage folders  Create & send messages  Receive & open messages and attachments  Respond & reply to s  Create an signature and manage messages automatically  Create appropriate professional and informal messages

  IM  Text Message  VoIP  Online/Video Conference  Chat room  Social Networking  Blogs  Message Boards/Newsgroups

 Travels faster than “snail mail”  Electronic paper trail

 ◦ Username symbol ◦ domain name  Domain Code ◦.com (commercial) ◦.edu (education) ◦.gov (government) ◦.mil (military) ◦.org (organization)

 Web-based Access ◦ Gmail ◦ Windows Live Mail ◦ Comcast ◦ Verizon ◦ Outlook.com ◦ Yahoo  Program on PC ◦ Outlook  Username/mailbox name & password

 Samantha Murray works for IBM  IBM’s web site is  Sam’s username is smurray  What would be her address? ◦

 You know a guy named Bill’s address ◦  You can’t remember where he works  What would be the web site to find out the company’s name? ◦

 Raquel works at MTV  MTV’s web site is  Which could be her address? ◦ ◦ ◦ ◦

 What are the three parts of an address? ◦ domain name  Where is stored, until you are ready to retrieve/read it? ◦ server  What kind of communication requires both users to be online at the same time and is real time? ◦ IM and Chat room  Using an Internet connection to make phone calls is known as what? ◦ VoIP

 Office program to manage , contacts, calendar, tasks ◦ PIM (Personal Information Manager)  You can manage multiple accounts with Outlook

 Can access ALL of your ’s from one spot!  Can sync data with other devices  Set up your personal account: ◦ File, Add Account

 Send to 1 or more recipients  Cc: (Courtesy copy/carbon copy) ◦ Visible to all recipients ◦ Involved but no direct action  Bcc: (Blind copy) ◦ Not visible to any recipients  Include a brief, descriptive subject  Clear, concise message that’s error free

 Watch Video  Teknimedia C2.1-C2.10, C ◦ Outlook Window ◦ Message Folders ◦ Receiving & Viewing Messages ◦ Composing & Sending Messages ◦ Creating a Signature  Name the parts of the Outlook window  Extra Credit: ◦ Add your to Outlook

 Message arranged by date (new/old on top) ◦ New ones in BOLD ◦ You can sort & filter list  Folders ◦ Create folders ◦ Delete folders ◦ Move s to folders

 Bold, blue font in subject line; blue bar ◦ Unread  Inbox Icons  Attachments ◦ Single-click for preview ◦ Click arrow to open, save, or save all ◦ Double-click to open

 Click on column heading (arrow indicator)  Search

 Reply  Reply to All  Forward

 Right-click options  Make new folders  Save an address ◦ Right-click on address ◦ Add to Contacts

 You want your best friend to see the you got from your boss. What should you click to send it to him? ◦ Forward  A closed envelope in your inbox indicated what? ◦ Unread mail  Instead of typing your name at the end of every , you can set it up to Include your name, title, and phone # to be inserted at the click of a button. What is this called? ◦ Insert signature

 Teknimedia C2.11-C2.14 ◦ Sending & Receiving Attachments ◦ Replying & Forwarding ◦ Creating a Signature

 Names, s, phone numbers, other info ◦ New >> Contact

 Teknimedia  C2.17-C2.23 ◦ Quiz (Score 85% or better)  C2.24-C2.31

 Unsolicited bulk messages  Content of scanned by client software ◦ Sent to Junk folder ◦ If not, identified in Inbox  Suspected spam  Spam also filtered at mail server

 Out of Office Response ◦ For internal & external mail  Auto forward ◦ Rule

 T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.  T or F. You can only type one in the To:  An address consists of ___ parts.  A file sent with an is called a _________.  You can use _______ to make phone calls over the Internet.

 To avoid sending you’ll regret:  Get opinions from others  Type the without the TO: address  Check before you send ◦ Right people? ◦ Proofread  Save as a draft and reevaluate the next day

 Teknimedia  C2.32-C2.46 ◦ Quiz (Score 85% or better)  C ◦ Quiz (Score 85% or better)

 T or F. Each user on the Internet must have a unique address.  What’s the difference between Cc & Bcc?  Why is it important to keep the paper trail?

Unit 9 Communication Services