August 2016 London Borough of Lewisham – digital transformation programme

Contents Page 1Improving our IT3 2Digital transformation at Lewisham5

1. IT infrastructure improvement programme

Improving our IT Lewisham Council is investing £2.5m in modern, reliable and flexible infrastructure. The programme to upgrade the infrastructure began in January and the major elements of the programme will be complete in the autumn. Alongside this Lewisham and Brent Council’s have put in place a new IT shared service, which went live on April 1.

Improving our IT Highlights from the infrastructure improvement programme 1960 ‘thin clients’ rolled out and commissioned, with final outlying sites to be completed by the end of August 146 Xerox ‘follow me’ printers rolled out and commissioned A new remote desktop solution tested and rolled out that allows access to the Lewisham desktop from any internet enabled computer Over 1000 iPads and iPhones deployed ‘Bring Your Own Device’ now available for all Council staff Key systems migrated to new servers and upgraded with final server migration to be completed by end of September Significant upgrades to network links and internet capacity

2. Digital transformation at Lewisham

The vision for Lewisham The digital programme is a key part of our aim to make Lewisham the best place to live, work and learn. The vision is to create a truly ‘digital by choice’ council, underpinned by a programme of support to ensure our residents can access services online. We will: develop great online services that people can access from their mobile and at home Create a ‘’digital front door’’ for our services provide council staff with mobile technology to improve how they deliver their services to our residents, for example, allowing more straightforward social care assessments and food inspections Deliver a mobile workforce and make the council paperless ensure our services are as effective and efficient as they can be through end-to-end service redesign, ensuring we are focussing our resources on the front line rather than back office administration Use technology to transform our services look at how we manage our data and explore the case for an integrated data management system to reduce fraud and improve efficiency and service design Review how we manage our data

‘’Digital Council’’ – corporate projects ProjectsBenefits for Lewisham residents Customer Service projects Environmental Services - Full refresh of web services Improved online offer for recycling, pest control, and others Housing benefit – move new claims onlineEnable residents to apply online for new benefit claims Corporate projects - to make the council more efficient Introducing paperless Councillor meetings and senior management team meetings Cost savings, more environmentally-friendly council Introducing mobile working for council staffMuch more efficient and flexible workforce, providing better customer service to clients – eg improved inspections, social care assessments Estates reform – consolidating our office estateA cheaper Council estate, less paper used, greater flexible working across the organisation Data management reviewImproved fraud detection and greater efficiency Paperless court hearingCost savings in our legal services, more environmentally-friendly council Children’s services projects Online portal for children's services Improved guidance for Lewisham families and a better online experience, and cost savings Re-design of back office processes, including MASH and early help services Improved safeguarding service and improved early help interventions Adult social care projects ‘’Live well Lewisham’’ – introducing a new mobile app for social care management Improved guidance for Lewisham families and online self-service for adult social care; cost savings for the council Online portal for for adult social careBetter guidance for families, a single portal for managing care Charging & payments redesignMore targeted payments and improved collection rates We’re already working on a range of projects that span most council services …

Creating a digital borough Our ‘’digital borough’’ work will ensure that residents are able to get online The Digital Borough work is focussed on providing digital skills and digital inclusion. This covers activities such as: Digital Skills training; Delivering public access to Wi-Fi; Support to schools and educational institutions; Support to businesses; Improving the digital economy; and Introducing technology in the community.