Process Improvement Map Customer Expectation Score Card to Chesterton’s Customer/Distributor users. RELEASE Verified Customer/Distributor users to access Score Card. Security Model established 5 Chesterton Users – Process Implementation All customer/ distributor scorecard retrieved & available for Chesterton users in Web ( For e.g., SharePoint 2013) . Possible Power View capabilities in SP 2013 Initial Implementation All Customer’s / Distributor’s Score Card, Web Access to Chesterton users 4 Reporting Capabilities Power View or other reporting ability to publish data in a web front, possibly in SharePoint 2013 Improved Automated Process Eliminate Manual Data Update Process, Improved Score Card Reporting 3 Partial Automation Challenges Removed, Partial Automation Process Established, Review Initial Scope, Additional Features Establish Partial Automation Process (for initial Score Card) Auto update excel data using Power Pivot (For e.g., Case Management in AX 2012) 2 Initial Define Scope, Data Analysis, Manual Data Update, Identify Challenges. Score Card – Mock up Excel Data Updates (Manual Process) 1

Initial Define Scope, Data Analysis, Manual Data Update, Identify Challenges. Score Card – Mock up Excel Data Updates (Manual Process) 1

Partial Automation Challenges Removed, Partial Automation Process Established, Review Initial Scope, Additional Features Establish Partial Automation Process (for initial Score Card) Auto update excel data using Power Pivot (For e.g., Case Management in AX 2012) 2 KPI Project Overview Identify Accounts Accounts Cleanup CompareTARGIT Data Delivery Performance KPI Cases KPI Sales KPI Service KPI Timeline 2 Weeks 3 Weeks 2 Weeks 3 Weeks 8 Weeks 1 Week 3 Weeks January 2016 February 2016 March 2016 Apr 2016 May 2016 June 2016 Resources Product Owner IT KPI Team Approval Required Finance IT DAX – Data Update KPI Team Finance IT Targit KPI Team IT DAX, Targit, Dev KPI Team IT DAX, Dev KPI Team IT DAX, Dev KPI Team IT DAX, Dev Service Offering - Member KPI Team Details Accounts has to be cleaned up to get any KPI’s for the relevant customer/distributor Identity Top 10 accounts based on “Distributor”, “Retail Customer”, “OEM”. Clean up accounts under Selected Entity Compare Targit with Clean Account data. To make sure reports are consistent in different tools Possibility: Use Targit as the source data. Sales KPI – Actual Vs. Budgeted Sales Define Rules/Specifications to pull data – Query to pull data in excel Development – Set up excel with the query to update data real time. Delivery Performance / cancelled Orders Establish Process – May involve procedural change Define Rules/Specifications to pull data – Query to pull data in excel Development – Set up excel with the query to update data real time. Cases – Follow Same as today. Services KPI Sales Order made every month for Services offered to the customer. Define Rules/Specifications to pull data – Query to pull data in excel Development – Set up excel with the query to update data real time.