IT Staffing Coordination Mid- Point Review

Issue Being Addressed  Several of the RRT Teams highlighted possible cost savings of better utilizing non-central IT Staff for the following reasons: 1.Concerns that these individuals expertise could be shared to benefit the entire university. 2.Concerns that non-central IT staff may need further training and management to reach their full potential. 3.Lack of redundancy and documentation of duties of key functional non- central staff that could negatively impact the institution if they left. 4.Possible duplication of core duties already be performed by central IT. 5.?

Process 1.Define what positions are In Scope/Out of Scope 2.Create Job Groupings ◦ Instructional Technologist ◦ Banner Functional Specialist ◦ Specialized Service Desk ◦ ? 3.Get the key information on these position o Job Descriptions o If Classified – Find PIQ 4.Create Skills Matrix

Scope INTO Foundation MU Health Grants MURCMUSOM State Positions In-ScopeOut-of-Scope

Matrix of Job Type  Banner  Functional  Reporting  Statistician  Client Support  Academic  Business  Research  Instructional Technologist  IT Directors  Systems/Servers  Web  Database  Programmer  Specialty  Data Entry

Reporting Type Central Hybrid Departmental

Classification Types Classified – Define HR Issues Non-Classified MURC Other

Define Responsibilities Central vs Distributed Primary Central ResponsibilitiesPrimary Distributed Responsibilities Central Computer Labs and FacilitiesDepartmental Computer Labs and Facilities IT Service DeskCollege or Department Specialized End-User Support IT University-wide policesHigh stakes testing support, Examsoft, Respondus University Core Servers, Software and SystemsIT project management and implementaiton Banner Enterprise Systems and SoftwareBanner Functional Area Support & Analysis Enterprise IT Systems ( , Blackboard, Web, Mobile and Portal Enterprise Infrastructure,College and department web pages Academic Technology (LMS, Classroom, Learning Spaces, Research Technology Services, etc.) Core Infrastructure & Network ServicesLMS Support IT Service Catalog

Current MU Central IT Staff not including library = 80 Educause Benchmark = 7.8 Staff per 1,000 Students MU Headcount Fall 2014 = 13, * = MUIT is already below IT Staffing Benchmarks. Educause Benchmark Staffing Metrics for Central IT per 1,000 Students (not including Library functions) Source: Educause 2013 CDS Executive Summary Report Draft and Confidential - Do Not Share

Benchmarking 2014 Educause Core Data Distributed Staff Peers

Skill Sets

Timeline

Next Steps Meet with Bruce Felder

Milestones

Process Use Info Tech IT Roadmap

Recommendations 1.Possible Reduction in the number of Private Computer Labs ◦ Many with the title of Instructional Technologist are responsible for maintaining private computer labs. With the increased number of student owned devices and TECI classrooms, the number of private labs could possibly be reduced. This would save additional dollars in computer life-cycle, network and software costs. 2.Better utilize college level instructional technologist and Banner Functional Staff to support the entire university 3.Make sure these individuals do not duplicate the Core IT Functions (Images, etc.) 4.Back-ups of expertise 5.Distributed IT groups establish ‘dotted-line’ reporting relationship to central IT which gives central IT input into management, recruitment, performance evaluations, and projects. 6.Enterprise-wide agreement on generally acceptable levels of service will help set realistic expectations and align service delivery to customer value.