Enhancing the skill set of a specialised workforce – Supporting Members of the Stolen Generation Alana Rossmann Vocational Educator & Assessor Aboriginal Health College 1

1 Certificate IV in Stolen Generation’s Family Research and Case Management – Pilot Course

1 Aboriginal Health College The Aboriginal Health College of the Aboriginal Health and Medical Research Council of NSW were in 2012 successful in gaining the tender from AIATSIS to run the pilot course for the Certificate IV in Stolen Generations Family Research and Case Management Has been successful to get the course on scope and will be running once pilot is finished

Development The program was developed using a collaborative approach involving members of the National Link - Up Advisory Reference Group, the Australian institute of Aboriginal and Torres Strait Islander Studies, and CIT Solutions. Organisations involved Link Up NSW Yorgum Nunnkuwarrin Yunti of South Australia Kimberly Stolen Generation's NT Stolen Generations Link Up QLD Aboriginal Corporation AIATSIS CIT Solutions

1 Context The Certificate IV in Stolen Generations Family Research and Case Management is delivered over a six to twelve month period using a blended approach following McCall, Eichinger and Lombardo’s 70/20/10 model (2000). This model states that 70% of learning occurs from real life and on-the job experiences, tasks and problem solving; 20% from feedback and from observing and working with role models and 10% from formal training.

1 Dates WeekMondayTuesdayWednesdayThursdayFriday 1 st – 5 TH Feb1 Pillar 1 – Social and Emotional Wellbeing HLTHIR404D Work effectively with Aboriginal and Torres Strait Islander people CHCCS422B Respond holistically to client issues and refer appropriately HLTWHS300A Contribute to WHS processes PSPGOV411A Deal with conflict 4 th – 8 th April1 Pillar 2 – Family History Research CULINS401A Assist customers to access information CULINS402A Obtain information from external or networked sources CULINS403A Search library and information databases CULINS501A Research and analyse information to meet customer needs 6 th – 10 th June1 Pillar 3 – Project/Case Management CHCCOM403A Use targeted communication skills to build relationships PSPPM504A Carry out complex project activities BSBRKG404A Monitor and maintain records in an online environment CHCAD401D Advocate for clients CHCORG428A Reflect on and improve own professional practice Units Of Competency

1 Link – Up NSW Kim Foley Amanda Hansen Shiva Goundan Delissa Curry Link – Up QLD Dwayne Pierce William Conlon AIATSIS Narelle Rivers Judith Armstrong Kayainnie Denigan Griffith AMS Stephen Collins Course Participants

Pillar 1 Social and Emotional Wellbeing Work effectively with Aboriginal and Torres Strait Islander people Work effectively in social and emotional wellbeing Contribute to WHS processes Deal with conflict 1

Pillar 2 Family Research Assist customers to access information Obtain information from external or networked sources Search library and information databases Research and analyse information to meet customer needs TROVE Find and Connect BDM AIATSIS Dawn and New Dawn

Pillar 3 Case Management Monitor and maintain records in an online environment use targeted communication skills to build relationships Advocate for clients Reflect on and improve own professional practice carry out complex project activities

Localisation of Content Local Reference Group Link – Up NSW Link – Up QLD AHMRC SEWB WSU QHAIC SEWB WSU VACCHO SEWB WSU Cootamundra Girls Home Kinchela Boys Home Aboriginal Affairs Family Records Unit NSW SEWB Workforce Victorian SEWB Workforce Queensland State Library AIATSIS

Evaluation Data 80% of participants said the course was relevant to their role 90% of participant's said that the skills and knowledge learnt will help them to support Stolen Generation clients more holistically 100% of participant's said they would strongly recommend the course to others

Future Directions A more quality evaluation process including the role out of 2 more pilot courses SEWB AOD MH Workforce Community For further information contact Alana Rossmann Aboriginal Health College / Aboriginal Health and Medical Research Council of NSW