A LETTER OF APOLOGY as a reply to A LETTER OF COMPLAINT Authors: Speriatu Andreea Carstos Codruta.

Slides:

Advertisements

Similar presentations

Comparing Salutations: UK vs. US SalutationGreeting Dear Ms Huxley Dear Helen Yours sincerely / Sincerely yours Dear Sir Dear Sirs Dear Madam Dear Sir.

Advertisements

Writing a Letter of Complaint LO: To write an effective letter using Persuasive techniques.

Dealing with complaints

BUSINESS CORRESPONDENCE 2

Letter Writing - Useful Words & Expressions

Teaching Objectives To master the right way to deal with the complaints To know the categories of the complaints in the restaurant To know the basic.

Business correspondence - practice

PLANNING FORMAL LETTERS 1. The purpose? (to enquire/answer/order..) 2. The receiver? (formal/informal style) 3. The layout? (paragraphing: beginning the.

Today: Writing assessment and counselling 1)Writing assessment: Assessed practice of the past perfect, past simple, and reported speech. a) Vocabulary.

How to write a letter Writing a letter can be easy if you follow a few simple rules. Take your time and think carefully about WHO you are writing to.

Chapter 2 Organise.

GOOD MORNING CLASS!.

Dear Mr. Beale, I am glad you have brought this to my attention. I do not blame you; I do not eat the food on my airlines either. Here is my recommendation,

Business Correspondence 2

How to Write an Application Letter

Writing Letters.

Letter to the press The Editor The Daily News P.O. Box 75 Johannesburg 0919 _____________________________ Sir – A recent… Woeful Waiter _____________________________.

WRITING SENDING S AND LETTERS Salutations Signing off  Dear Mr/ Mrs/ Ms/ Miss Sita  Dear Sir/ Madam  Dear Jay  Hi Jags  Yours sincerely/

Writing Letters Claim Letters

II. Practical Writing Letters of Complaint

WHEN do we use Formal Letters? When writing to organizations and people we don’t know. WHY do we use Formal Letters? (purpose) To request information.

Quickly sketch the letter. Can you name all the parts of the letter?

Letter Writing. Types of letters and tones The importance of tone Writing organization: steps in writing Task 1 body: the essentials Stating purpose in.

Follow the model below:

Return to Menu Return to Menu General Writing Practical Writing.

Dealing with Complaints Meeting 9

About Note Writing 刘淑君 Characteristics of Note Writing a regular form simplicity in style briefness in form.

functions and vocabulary

Shopping Series. 第 2 页 Letter of complaint Writing Procedure IntroductionPractice.

抱怨信的写法 1. 使用固定句型 2. 注意语气适度 3. 问题说明清楚. Dear __①I am ______ （自我介绍）. ② I feel bad to trouble you but I am afraid that I have to make a complaint about________.

Business Letters. Letters: layout Headed paper? Date Recipient’s name? Recipient’s address Salutation: Dear Sirs, Dear Sir or Madam, Dear Mr Brown/Dear.

Paragraph 1 Outline the purpose: to make an enquiry, complain, etc. Paragraph 2, 3 Contains the relevant information behind the writing of the letter.

WRITING LETTERS OF DIFFERENT FORMATS. 1. PERSONAL AND FORMAL LETTERS Paragraph Plan for Letters Salutation Paragraph 1: reasons for writing Paragraphs.

Customer Service Dialog By: Haley Barritt Hour 8.

FCE. WHEN do we use Formal Letters? When writing to organizations and people we don’t know. WHY do we use Formal Letters? (purpose) To request information.

Unit 7 reading and writing 鄞州职教中心陈朝霞. What are they doing?

Cambridge First- Writing Informal letters

Modul 10 Unit 10 I’m sorry Conversation in context Listening

Business Correspondence

Writing an advice letter

Could you please tell me where the restrooms are?

Main task A complaint letter.

Prepare CET 4 At the last moment 只怕万一

Handling Complaints.

Dear Mr. Beale, I am glad you have brought this to my attention. I do not blame you; I do not eat the food on my airlines either. Here is my recommendation,

Practical English 3 Unit 5 Review.

How to write informal letters?

Multicultural Dinner Party

Writing a Letter of Complaint

A COMPLAINT LETTER.

TIPS FOR WRITING EFFECTIVE PROFESSIONAL MAIL

How to write a Formal Letter.

A letter of complaint Para. 1 is about the problems.

Writing -Letter of Complaint - 投诉信.

Unit 2 Letters Lesson 1 A brief Introduction to Letters

Writing a Letter of Complaint

To understand how letters are constructed

65 Market Street Val Haven, CT

Writing a Letter of Complaint

Writing a Letter of Complaint

Formal Letter Letters of Complaint Letters of Apology.

How to Format Your Persuasive Letters

How to write a letter Writing a letter can be easy if you follow a few simple rules. Take your time and think carefully about WHO you are writing to.

How to write a letter Writing a letter can be easy if you follow a few simple rules. Take your time and think carefully about WHO you are writing to.

Writing a Letter of Complaint

Business Correspondence

We are learning to write a letter of complaint

Writing a Letter Types of letter Tone Leads to purpose.

Presentation transcript:

A LETTER OF APOLOGY as a reply to A LETTER OF COMPLAINT Authors: Speriatu Andreea Carstos Codruta

Your name is Bob Brown and you have recently been in Olive Tree Restaurant in Chester. You were dissatisfied with the service. Write a letter of complaint to the manager explaining what happened and saying what action you expect the company to take. Speriatu Andreea → Your name is Tom Johnson and you are the manager of Olive Tree Restaurant. Write a letter to Bob Brown to apology for the disgraceful conduct of his staff. ← Carstos Codruta

Oxford Street Chester 129BT57M 4 th of July 2009 Olive Tree Restaurant Cross Street Chester 23SN123KT Dear Sir / Madam, I want to express my strong dissatisfaction with the service I received during a visit to your restaurant on the 2 nd of July. Firstly, I had booked a table for my girlfriend and myself for 7:30, but it was 8 o’clock before we were seated. Such a delay seems inexcusable to me.

Then, in spite of the fact that I had repeated our order to check that the waiter had heard me correctly, he proceeded to bring us the wrong starters. Such careless service should not be tolerated in a restaurant that charges such high prices. To make matters worse, the cake we were served for dessert, was quite stale. The menu claimed, though, that all desserts were freshly prepared that day. My girlfriend and I will not be dining in your restaurant again; however, as manager, you would be wise to guard against such appalling treatment of your customers in future. Yours faithfully, Ben Brown

Dear Mr Brown, Olive Tree Restaurant Cross Street Chester 23SN123KT Ben Brown Oxford Street Chester 129BT57M I am writing to you to say how sorry I am for the disgraceful conduct of the members of our staff towards you on Friday July 10th. I realise how much this must have upset you, and I hope that we can sort out the problem agreeably.

Due to my absence at the time, I was unable to apologise to you in person. However, I always take such incidents extremely seriously and, following your letter of complaint, the members of staff have been severely reprimanded. You can be sure that they will be treating our customers quite differently in future.

I hope that this incident will not deter you from coming in our restaurant in future. In an attempt to make up for the inconvenience caused, we are inviting you for a complimentary dinner. Yours sincerely, Tom Johnson (Manager)