Using Robotic Process Automation to Create a Digital Workforce Jeff Chandler, Sales Engineer, Kofax

“Swivel Chair Automation” – manual work performed by humans 2 Websites, Portals Legacy apps (Green screen) Digital documents Excel Systems Databases Data files

Creating a digital workforce with Robotic Process Automation 3 Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a ‘robot’ to capture and interpret existing applications for processing a transaction manipulating data, triggering responses and communicating with other digital systems. ” “ Robotic process automation (RPA) is the application of technology that automates workflow processes, primarily for administrative work. RPA software can help automate large volumes of digital manual-processing work. ” “

Automate Any Business Activity Involving Users, Data & Systems Intelligent robotic process automation Automate the acquisition and integration of information Create a single view of multiple data sources Automate processes by replicating actions of a user Transform data into valuable information

Making robots part of your digital transformation strategy 5  Did shipments depart and arrive on time?  Are we compliant with audit requirements, government regulations?  Where is the process breaking down?  How can I improve customer service, efficiency…and profit?  Is this price competitive?  Why are payments being delayed?  When will my loan be approved? HUMAN WORKFORCE + DIGITAL WORKFORCE = FUTURE INTELLIGENT WORKFORCE Efficiency at the Center Responsiveness at the Edge

RPA complements other technologies to deliver value 6 Capture informationAutomate processes Transact digitally Mobile Analytics Robotic Process Automation eSignature & signature verification Multichannel capture Extraction & verification Case management Content management Workflow & process automation Customer communication management Docume nt composit ion Search Manage content InsuranceFinancial services GovernmentHealthcareRetailManufacturing Business process outsourcing Education

Use cases 7 Retail, Travel Information & Services Provider  Competitive intelligence and price monitoring  Brand monitoring and fraud protection  Data aggregation  Screening and risk management services Banking  Equity research  Compliance and risk management Web Robots Data Extraction Cross- Industry LogisticsHealthcareBankingInsurance  Finance and accounting  Sales operations  Patient eligibility  Physician credentialing  Customer service  Mortgage lending  Compliance reporting  Customer service  Claims processing  Compliance reporting  Customer service  Order scheduling and tracking  Invoicing and credit collections  Researching loads Manufacturing  Supply chain automation Process Robots Automate Manual Business Process Activities

25-50% cost savings Typically, one robot can do the work of two to five FTEs Increases staff productivity, service levels and capacity by 35-50% Delivers consistent 100% accurate data Better employee satisfaction The benefits of robotic process automation Deloitte, Forrester, Cognizant  Consistency  Reliability  Accuracy  Audit trail  Productivity  Cost savings  Elasticity Kapow Benefits

Customer success and results Regional Bank Operational efficiency gains – Loan offer time cut from 14 days to 14 minutes Less time on audits – Robots package up loan files resulting faster turnaround by QC vendor Better risk assessment – automated searching results provide analysts 100% confidence Transportation & Logistics Faster time to revenue – In one month robot identified $150,000 receivables Significant efficiency gains – robots doing the equivalent of 15,000+ hours of work annually Premium service – lead to one company increasing business from 400 to over 2,000 loads per month Healthcare Organization Operational efficiency – automated retrieval of clients’ coverage data from insurer web sites Costing savings – $1 million annually Customer experience – meeting SLA requirement for a five-second customer response

 Kofax Kapow is our robotic process automation platform  To learn more about Kapow and our RPA offerings visit:  For more information © 2015 Lexmark International, Inc. All rights reserved.10