◦ Services to Employees  Managed Desktop Computer  Phone, Network, Internet & Wireless Access  & Portal Services  Android and Apple Phone App (Student Focused) ◦ Departments  Network Shared Folders  Portal Collaboration Sites ◦ College-wide  Banner/Portal  College Homepage  New Site

 Request for Network Account Activation ◦ HR/Adjunct Services ◦ Provides username & password to:  Office PC, , Network & Web Space, Portal, Phone App, Banner

 Office PC ◦ All faculty/staff/administrators have access to an office PC (Windows)  Includes private document space ◦ Maintenance, Repairs and Software installs handled by Desktop Services  Centrally managed virus protection & patch updates  See for service request forms and other IT support.

Help Center – HELP

Is this a real from the College IT Department?

The College will never ask you to provide your username or password in an . Never respond, reply or click on a link in an asking you for your College credentials.

 New Program Beginning this Fall

 Accessing My Documents – Home or Classroom  Available via Web-based VPN Works best with Firefox

 Desktop Services ◦ PC Install & Repair ◦ Virus Protection and Patch Management  Networking and Telecommunications ◦ Phone & Network Requests ◦ Wireless Internet Access On Campus

 Desktop Services ◦ PC Install & Repair ◦ Virus Protection and Patch Management  Networking and Telecommunications ◦ Phone & Network Requests ◦ On-Line Help  Debbie Taglienti Switchboard Supervisor

 Phone System Provides: ◦ Individual voic boxes to all with assigned phone #’s  Messages Key, Ext 4888, or  Must be setup prior to use ◦ Call lists (Missed, Received, Placed) ◦ On-Phone Directory ◦ Web tool for Speed Dials, Set/Reset PIN and Call Forwarding when off campus.  On-line Help

 Desktop Services ◦ PCs in your offices ◦ Create your profile on your Office PC  Networking and Telecommunications ◦ Networks, Internet, Phone Systems  Computer Center ◦ & Portal Services ◦ Mobile App ◦ College’s Administrative Systems  Banner (Project Lighthouse)

 ◦ Microsoft Exchange with Outlook  In the office – click Icon on lower tool bar  At home/off-campus/other PC– Outlook Web

 Common Portal for All ◦ From the Homepage Click MySCCC

Network User ID and Password Password Expired? 1. 1.If you remember your old one, you will be prompted to create a new password Will not be notified in Outlook Web. If your receive “server not available” error in Outlook Web, Login to the portal to make sure your password is current. Forgot your password? 1. 1.Call Helpdesk at , 451-HELP (8 a.m. – 6 p.m.)

Announcements and General Information

Links to Help Document and SSB forms (Rosters, Schedule, etc…) Suffolk Online Distance Ed and CMS info - Blackboard Most tabs also have Quick Links to Self- Service Banner

Vehicle Registration Overload and Adjunct Assignments Time Approvals Employment Details

 Desktop Services  Networking and Telecommunications  Computer Center ◦ & Portals ◦ Web Folder for Web Pages ◦ College’s Administrative Systems  Banner (Project Lighthouse)

 Desktop Services  Networking and Telecommunications  Computer Center ◦ & Portals ◦ Web Folder for Web Pages ◦ College’s Administrative Systems  Banner (Project Lighthouse)  Web Services ◦ College Website

 Campus Computing Council ◦ Campus Planning and Input to College Computing Council  College Computing Council ◦ College-Wide Technology Planning ◦ Develops and Recommends Policy and Standards

 Academic ◦ Campus ETUs  Classrooms and Labs ◦ Office of Instructional Technology (Troy)  Administrative ◦ Departments  Desktop Services  Networking & Telecommunications  Computer Center ◦ Office of Computer and Information Systems