FOR INTERNAL USE 1 HR & Site Manager Presentation Notes 1.Prior to Presenting These Slides: A.Review CSR supplemental tools and resources on Exel Experience: Go to Communication & Engagement – H. Engaging Associates through Social Responsibility Communication & Engagement – H. Engaging Associates through Social Responsibility These resources will assist HR and site management with implementing CSR activities. B.Insert site specific information on the following slides: –Specific GoGreen actions associates can take at your site on slide 10 –Site CSR contact information and upcoming site CSR events on slide 14 C.Review slides and supplemental tools with your site management team before giving presentation to associates to ensure understanding of programs and policies. 2.Show Presentation (Slides 2 – 15) at an Associate Meeting: Use this presentation at associate town halls or other meetings to promote this part of our company strategy. Consider ordering supplemental materials to utilize at your site prior to giving the presentation to associates. –To play slide show go to “Slide Show” tab in the toolbar and select “From Beginning”. Questions regarding CSR? Contact: This presentation is an introduction to DPDHL Group and DHL Supply Chain North America’s strategic Corporate Social Responsibility (CSR) approach. It is for use with Supply Chain North America associates in the US and Canada. INSTRUCTIONS FOR PRESENTER - DO NOT SHOW THIS SLIDE DURING THE PRESENTATION.

FOR INTERNAL USE CORPORATE SOCIAL RESPONSIBILITY (CSR) Supply Chain North America Approach Update: August 2016 FOR INTERNAL USE

3 Corporate Social Responsibility (CSR) is a company’s sense of responsibility towards the community and environment (ecological and social) in which it operates. Companies express CSR through their programs, operations and actions. Our Company Purpose has a Strong CSR Component: DPDHL Group is the world’s leading logistics company. Our approx. 500,000 employees, together with our customers, enable global trade in over 220 countries and territories, and empower people to enjoy better lives. Leveraging our core competencies and the know-how of our people to contribute to social progress What is Corporate Social Responsibility (CSR)? Conducting our business responsibly by active management of material issues Living Responsibility…DPDHL Group’s CSR Framework Through our Living Responsibility initiatives, our company aspires to become the global benchmark against other companies in three key CSR areas: Responsible Business Practice (RBP) Corporate Citizenship Shared Value Creating value for business and society by providing sustainable solutions

FOR INTERNAL USE 4 CSR is Central to Our Company Vision The importance of acting responsibly is reflected in our company’s Vision and Strategy Living Responsibility sets the course for sustainable development across the entire organization, bringing us closer to our aspiration to become the:  Provider,  Employer, and  Investment of Choice. CSR is at the center or “heart” of all that we do.

FOR INTERNAL USE 5 CSR is a Priority for Our Company Supply Chain North America… We ARE “An Essential Part of Everyday Life” Connecting people and making their lives easier with the help of our services. We respect people, the communities and environment in which we operate. We recognize the importance of giving back to the communities where our associates live and work by supporting volunteer, fundraising and environmental sustainability efforts of our associates, sites and customers through our CSR Programs. We Make a Meaningful Contribution to the World.

FOR INTERNAL USE 6 SUPPLY CHAIN NORTH AMERICA COMMUNITY INVOLVEMENT POLICY 110.4

FOR INTERNAL USE 7 Community Involvement Policy 110.4: Site Support Charity Challenge Program Site-wide, company sponsored fundraising activities may qualify for a dollar-for-dollar company match – possibly DOUBLING your fundraising efforts! Benefitting organization must meet eligibility guidelines and fit broadly into one of three corporate focus areas: Go Green! Go Help! Go Teach! All company associates have the opportunity to voluntarily participate. Events conducted on personal time, outside of normal working hours are not eligible for time off with pay. Site representative completes Charity Challenge online application up to twice per calendar year at:

FOR INTERNAL USE 8 Community Involvement Policy 110.4: Individual Associate Support Volunteer Hours & Matching Grants Programs Do you volunteer or participate in fundraising activities on your personal time? If so, these programs are for you! 1.Volunteer Hours – Supports associates who volunteer 15 or more hours of personal time to a qualifying organization per calendar quarter with a US$300 donation to the organization. May submit one application per quarter/four applications per calendar year. 2.Matching Grants – Increase the value of personal fundraising efforts for a qualifying organization (up to US $1,000). May apply twice in one calendar year. This program does not apply to site-wide, company sponsored Charity Challenge efforts. For Both Programs: Active, full-time associates are eligible to apply for support for qualifying organizations Activities must not be conducted on work time or at work Associates can not solicit donations or promote the event on work property/time. They are not company-sponsored activities (Solicitation Policy 120.1) Apply directly online: Both program applications must be submitted within six months of the activity:

FOR INTERNAL USE 9 SUPPLY CHAIN NORTH AMERICA - GOGREEN

FOR INTERNAL USE 10 Supply Chain North America – GoGreen Activities Sustainability Efforts are Important to Our Business. As a global company, DPDHL Group and Supply Chain North America believe it is our Social Responsibility to be a leader in environmental protection. Our GOGREEN Initiatives Target:  Reducing the carbon footprint in our operations; and  Providing sustainable solutions for our customers. Being environmentally responsible starts with each of us as individuals. What YOU can do at our site to GOGREEN:  Actively reduce waste at our site by recycling [INSERT SITE SPECIFIC PROGRAM INFORMATION]  [INSERT SITE SPECIFIC ACTIONS]

FOR INTERNAL USE 11 Supply Chain North America – getGREEN Incentive Policy Supporting Associate Green Purchases - getGreen Incentive Policy Rewards active, full-time associates for choosing “green” alternatives in their personal lives. Incentives range from $25–$1,000 for qualified purchases such as a hybrid vehicle; Energy Star-rated homes, appliances or products; alternative energy; water conservation or waste reduction products; or trees. Associates may receive a maximum of $1,000 in incentives per calendar year. Policy unique to Supply Chain North America associates. Launched in 2008 to encourage associates to be “green” at work and in their personal lives. Eligible associates may apply directly online. Completed applications must be received within three months of the purchase date on the payment receipt:

FOR INTERNAL USE 12 APPLYING FOR SUPPORT

FOR INTERNAL USE 13 Applying for Support…Just a Click Away Online application website: Online applications. NO PAPER applicaitons. Coordinate Site Activity Reporting: Ensure someone at your site reports all of your CSR activities - all year long - so your site efforts are included in the total regional numbers reported to DPDHL Group. Download & review policies.

FOR INTERNAL USE 14 BE INVOLVED… How You Can BE INVOLVED… Help Show Our Site’s Passion and CSR Spirit and Support Strategy 2020! Contact [Insert Site Contact Name Here] to be involved in planning Our site’s community involvement and GoGreen efforts. Take advantage of our Community Involvement programs, whether you’re volunteering or fundraising as a site team or individually, and our getGREEN Incentive program, and get rewarded for your “green” behavior. Details can be found in Policies110.4 and 110.6; or download information and apply for the programs at: Look for these posters on our site communication boards. A tear-off sheet contains the CSR website address for you to take home for easy policy reference and to submit online applications. Sign Up to Participate in our Site’s Upcoming CSR Events: [INSERT SITE OPPORTUNITIES HERE OR REMOVE FROM SLIDE]

FOR INTERNAL USE THANK YOU