IT at the University of Oxford IT Services 13 Banbury Road Reception (2)73200 Help Desk: (6)12345

Agenda University card IT Services: what facilities and who can use them Your Oxford account & your Network connection, use, and remote access What can go wrong? Personal web space; OxFile IT Learning Centre WebLearn; Backup Other resources; Useful web links IT at the University of Oxford Slide 2 November 22, 2016

University Card Oxford University identity card Sign the back NOW Carry it with you at all times Used to access If lost report immediately to: College Office/Porters/College IT Dept/Library Lost cards incur a £10 replacement fee IT at the University of Oxford Slide 3 November 22, 2016  IT Services facilities  libraries  departments  College facilities

IT Services provide Backbone network, mail, web, UNIX servers Your department or College’s network is run by your local staff and we at IT Services cannot set up a connection to it for you Remote access services (VPN & Eduroam) File backup and archive ( not available to undergraduates) Personal web space, exchange of large files IT teaching, WebLearn, Service Desk Hardware breakdown service Online shop: software, licences & services Enterprise Administration Systems (Finance, HR, DARS, Student Systems, Research Mgmt, BI) IT at the University of Oxford Slide 4 November 22, 2016

Who can use IT Services? Undergraduates Postgraduates University and college staff Academic visitors IT at the University of Oxford Slide 5 November 22, 2016 Most of IT Services’ facilities are free to members of Oxford University

Activating your Oxford account When your University Card was issued … IT Services created your Oxford account... and sent you an containing your ACTIVATION CODE Just follow the instructions and your account should be working within minutes … Your Oxford account gives you access to and many other services including the self-service Oxford Student System IT at the University of Oxford Slide 6 November 22, 2016

IT at the University of Oxford Slide 7 November 22, 2016

at Oxford Use your University account for ALL University correspondence addresses can be looked up via the web: or use the Global Address List within Exchange Obey the University’s rules for computer use DO NOT disclose your password to anyone Basic SPAM filtering available through the IT Services registration pages – please use it! This is set to medium by default, so watch your Junk folder You get a 2Gb quota on Nexus IT at the University of Oxford Slide 8 November 22, 2016

Addresses University addresses All new students and staff have an address and account created when their University Card is issued Graduates generally have addresses for both department and college Normally both go to the same Oxford account but … a few departments still run their own servers IT at the University of Oxford Slide 9 November 22, 2016

Reading Main University mail service is called Nexus OWA (Outlook Web App) is the web face of Nexus Can read using an client Outlook, Thunderbird and others need the client installed & configured on your computer Configuration instructions for numerous clients at Many colleges insist on undergraduates reading daily during full term If you don’t read your Nexus regularly please forward it to an account that you do read regularly IT at the University of Oxford Slide 10 November 22, 2016

Use your University (Single Sign-On) login to access OWA (Outlook Web App) IT at the University of Oxford Slide 11 November 22, 2016 NB

Webauth/SSO login The webauth or SSO (Single Sign-On) login screen is used for most services other than Nexus IT at the University of Oxford Slide 12 November 22, 2016

Manage your IT Services Accounts Login via Set, update or view Nexus mailbox settings SPAM filter settings forwarding usage and quota IT at the University of Oxford Slide 13 November 22, 2016 Manage accounts

Connecting to the network College or department specifics Local connections, run by college or department IT services cannot set up a connection to a College or Department network for you as we do not run the network inside the college or department You must: have anti-virus software installed and kept up to date (Sophos is free to all members of the University ) keep your OS updated (e.g. Windows Update) Wireless network connections OWL (Oxford Wireless LAN); Eduroam IT at the University of Oxford Slide 14 November 22, 2016

Network usage Peer-to-peer file sharing (e.g. BitTorrent, LimeWire) is frowned upon and may be forbidden by your college or department. Non-permitted P2P activity may result in disconnection or a fine or even a visit to the Proctors NB Skype is permitted. Oxford backbone and JANET AUP software IT at the University of Oxford Slide 15 November 22, 2016

Remote Access Remote Access uses a separate password, NOT your SSO password Eduroam service –An international federation of academic institutions which allows its users to visit other organizations and obtain WiFi access using the same username and password as they would use at their home institution. –Quick set-up: –You may need to use VPN over Eduroam to access some services –Do login as allows you to connect at other Universities VPN service –Needed for use of OWL, the Oxford Wireless LAN –Used for access to some resources that are restricted to the University network when your computer is not directly connected to the OU network. e.g. on a commercial broadband service or via Eduroam (below). IT at the University of Oxford Slide 16 November 22, 2016

Personal Web Space Each user is allowed 100MB of web space Activate it on (‘Manage web space’ in IT Services Registration login) Access using Oxford username and password Use SCP, SFTP (unsecured FTP is not permitted) to place files on web space Need to use “makeweblinks” command on linux server for SCP connection Details on IT Services web site May not be used for commercial purposes or to bring the University into disrepute IT at the University of Oxford Slide 17 November 22, 2016

OxFile: Large File Exchange Service Sometimes you want to transfer a file to someone but it is too large to attach to an or to put into your personal web space. OxFile is the University’s “DropBox” service Visit it on Limits: 25 gigabytes per file, 40 gigabytes per folder Access using Oxford username and password Can be used for receiving files as well as for passing them to others Data can be received from/passed to people outside the University IT at the University of Oxford Slide 18 November 22, 2016

What can go wrong? General advice on Information security: See the InfoSec web site -Passwords -Scams -Phishing -Passwords -Think before you click! Computer virus? protect your computer software & regular updates available from IT Services IT at the University of Oxford Slide 19 November 22, 2016

What (else) can go wrong? Keep your software up to date! Windows updates, Office updates Malware updates In fact keep everything up-to-date! Corrupt/lost files? – Take regular backups No space for new ? delete unwanted messages – watch for big attachments Forgotten password for: Nexus/SSO? – reset it using your security question College/dept network? – see College/dept IT Staff IT at the University of Oxford Slide 20 November 22, 2016

Dealing with Problems Look on college/dept or IT Services web pages Then ask college or department IT staff If all else fails then contact the Central Service Desk which is available 24x7 Or call (6)12345 (calls will be handled by the NorMAN service outside IT Services hours) Forgotten college or department network password? IT Services don’t control those so can’t help – see college or department IT Staff IT at the University of Oxford Slide 21 November 22, 2016

Hardware Breakdown Service Useful and cheap breakdown cover for your desktop, laptop, printer, or iPod IT at the University of Oxford Slide 22 November 22, 2016

IT Learning Centre The IT Learning Centre delivers over 200 classroom based IT courses. We also offer online video courses via lynda.com Visit - From fundamental courses in the use of standard office packages through to programming, database design, academic use of office software, on-line presence, and digital media skills. We engage industry-leading practitioners to teach a wide range of digital media skills including creating digital videos and podcasts, and how to look good in front of a camera. IT at the University of Oxford Slide 23 November 22, 2016

IT Learning Centre Attend hands-on, classroom-based course led by expert teachers or learn 24/7 from an online library of videos. Classroom-based courses are low cost, access to lynda.com is free Also drop-in sessions, lunch-time ‘byte-size’ sessions, closed courses, tailored courses and more Windows, Linux and Mac Fully equipped teaching rooms available for hire Book online at - IT at the University of Oxford Slide 24 November 22, 2016

IT learning resources online Many resources are available through the ITLC Portfolio for you to use in your own time through the ITLC Portfolio Online video courses via lynda.com lynda.com is free for Oxford University members IT at the University of Oxford Slide 25 November 22, 2016

WebLearn Oxford’s Virtual Learning Environment (VLE) Supporting learning and teaching Login at (Oxford username and password) Use ‘Help for Students’ on the front page Use tools such as Replay (lecture capture), OXAM, Researcher training Accessible on mobile phones and tablets Contact your tutor, lecturer, or departmental administrator IT at the University of Oxford Slide 26 November 22, 2016

The HFS (Hierarchical File Server) Backup and long-term archive services Automated (robot) tape library Available to staff and postgrads only Scheduled and on-demand (24x7) backup Three copies of your data are made One copy stored outside Oxford Protect your data IT at the University of Oxford Slide 27 November 22, 2016

Other Resources IT Services Shop: Online service ONLY For software, licences and services Libraries: SOLO (Not provided by IT Services) Subject-specific … IT at the University of Oxford Slide 28 November 22, 2016

Useful Web Addresses /more … IT at the University of Oxford Page 29 November 22, 2016

More Useful Web Addresses Student Self-Service - GSS - OxCORT - More information regarding Student Self Service/eVision can also be found at - IT at the University of Oxford Page 30 November 22, 2016