Commonwealth of Massachusetts Statewide IT Consolidation Phase 3e – Phase 3f Workplan Review IT Consolidation Working Group Discussion Document December 13, 2010 DRAFT – FOR DISCUSSION PURPOSES ONLY

- 2 - DRAFT FOR DISCUSSION PURPOSES ONLY 1. Recap Phase 3e (Current) Workplan

- 3 - DRAFT FOR DISCUSSION PURPOSES ONLY

- 4 - DRAFT FOR DISCUSSION PURPOSES ONLY At-A-Glance Consolidation Results GoalTargetResults to date Reduce # of helpdesks956% from 43 to 19 Reduce # of desktop/LAN teams8 40% from 55 to 33 Reduce # of data centers2 8% from 60 to 55; 22% of Wave 1 EOHHS systems Increase # of agency websites on Mass.Gov100%8% from 77% to 84% Increase # of MassMail users100% 2% from 68% to 70% Reduce # of non-project contractors5%38% from 16% to 10% Develop a training program800+ engagements through LearnIT! Train the workforce on ITIL awareness 1,000+ staff trained on ITIL awareness

- 5 - DRAFT FOR DISCUSSION PURPOSES ONLY 2. Focus of Phase 3f Workplan (1 st Draft)

- 6 - DRAFT FOR DISCUSSION PURPOSES ONLY IT Consolidation Focus Areas for Phase 3f Milestones Set interim milestones that drive Helpdesk & Desktop consolidation completion Assess effectiveness of new Wave 1 Intake Process with specific monthly milestone measurements Align Mail Infrastructure work streams with Project Plan; target functionality build and pilot completion in phase 3f Segregate milestones for SDC construction and technology Operationalize ITSEC Roadmap for Service Excellence Set goals for centralization of Web IA teams where ready; all Secretariats prepare for retooled Mass.Gov implementation April-June Progress from Application governance to selected application consolidation Determine roadmap for FY’12 Finance funding/chargeback model Deliver LearnIT! curriculum and evaluate alternative delivery models for FY’12 Execute Communications plan – for targeted initiatives & Program messaging

- 7 - DRAFT FOR DISCUSSION PURPOSES ONLY Overview of 1 st Draft of New Phase 3f Workplan October 1 – December 31, 2010 As you review the status of the key milestones, consider: –Close out of Phase 3e over the next 2 weeks –Provide quality updates w/ “complete” status noted or identified in Dec 16 – this Thursday’s dashboard January 1 – March 31, 2010 Handout is a 1 st cut draft only Please review and provide feedback by close of business Monday 12/20 – to Tom Esposito As you review the status of the key milestones, please consider: –Items carried over from Phase 3e –Specific interim milestone activities with dates; monthly preferred Phase 3ePhase 3f Please see separate Phase 3f handout