Managing change Disruptive impacts Steve O’Connor, Director, Information Exponentials Consultancy

Steve O’Connor Information Exponentials Consultancy A view from my recent City……………. Steve O’Connor Information Exponentials Consultancy

Steve O’Connor Information Exponentials Consultancy A view from my home……………. ...my flooded home Steve O’Connor Information Exponentials Consultancy

Steve O’Connor Information Exponentials Consultancy “Nearly half the jobs …. are at high risk of ‘digital disruption’ in the next 20 years….” British Public Libraries 25% down Academic Library budgets down hugely Struggling to find identity The Tide of change is inexorably going out on the way in which we have operated as a profession. A large public library system is being severely affected because it was practising being good to minute practices. Steve O’Connor Information Exponentials Consultancy SMH May 2, 2015:19

Normally…. Stories Disruption Business Models Thinking Perception Today…. Focus on two of these

Steve O’Connor Information Exponentials Consultancy Disruption Steve O’Connor Information Exponentials Consultancy

Steve O’Connor Information Exponentials Consultancy Disrupted models IBM Mainframe disrupted by Personal Computer, now iPad/Tablet Diaries, Contacts, Cameras disrupted by Mobile phone Kodak industries disrupted (and bankrupted) by Digital technologies Bookshops disrupted by Amazon, Book Depository Hotels disrupted by Airbnb Taxis disrupted by Uber In the 1950’s and 1960’s IBM has mainframe computers which worked for teams of slave computers on which word processing would be done as well as other administrative systems. Along came the humble Personal Computer (PC) and the Macintosh which appealed to a new generation of post-war Baby Boomers who craved individuality. The PC grew so powerful and omnipresent so that the whole system dynamic changed with the data and power being decentralised and mobile. The mainframe grew out of favour being overtaken by Microsoft and Apple .. amongst others. IBM has never recovered as it sought to re-invent itself. The manufacturers of paper diaries di not see the PDA coming which created mobile devices to store both calendars and contacts. The PDA in turn did not respond well to the emergence of the iPhone and similar Androids. The PALM company has sunk into the clutches of HP. Nokia had similar market dominance but failed to develop the smart phone staying instead with the simple mobile device. Disurption of a business model can happen very swiftly. Already libraries are deep in the processes of change but to go where?? Steve O’Connor Information Exponentials Consultancy

Extinction Timeline Summary 2018 Libraries, Blackberries, Video rental stores, Post Offices, Getting Lost 2020 Copyright 2025 Desktop Computers, Spelling, Blogging Richard Watson in the Extinction Timeline speculates that by 2018 Libraries will be extinct; Copyright by 2020 and Desktop computers by 2025. Public Libraries in the UK are disappearing a at rate of knots. Over 2,000 staff disappeared out of 21, 000 ( 25% professional) Now even if we were to disagree with any of the speculations it does not harm our thinking at all to imagine what might be the case if any of these did come true by the speculated date, earlier or later. Later in this talk I will talk about Disruption which is where one technology invades the space of another more dominant technology and often destroys the more dominant technology. The classic recent case is where Kodak have filed for Bankruptcy protection. This huge company had been so dominant in the film and printing industries. Although they played around with digital technologies they failed to adapt their business models to this monster of a disruptive technology. Others did. Kodak did not. Film production has ceased and the company was lost. I will go on to argue that the Traditional Library Business Model has been totally disrupted as to be obsolete or dead. It has been totally disrupted by Digital. It will be extinct unless something is done to adapt or change. http://www.nowandnext.com/PDF/extinction_timeline.pdf Steve O’Connor Information Exponentials Consultancy

Steve O’Connor Information Exponentials Consultancy

Steve O’Connor Information Exponentials Consultancy Stories concern new Generations Steve O’Connor Information Exponentials Consultancy

Five Principles of Disruption Companies depend on customers and investors for resources 2. Small markets do not solve growth needs of large companies Markets that do not exist cannot be analysed *Market research and planning good for sustaining technologies Steve O’Connor Information Exponentials Consultancy

Five Principles of Disruption Companies depend on customers and investors for resources *Market research and planning good for sustaining technologies Steve O’Connor Information Exponentials Consultancy

Steve O’Connor Information Exponentials Consultancy Five Principles …….. Organisation’s capabilities define its disabilities Technology supply may not equal market demand Processes flow rely on same thing being done same time every time…work against change Small disruptive technologies develop to the point where they have the functionality to compete with established products Steve O’Connor Information Exponentials Consultancy Planning a new Business Model for Future Libraries

Steve O’Connor Information Exponentials Consultancy Five Principles …….. Organisation’s capabilities define its disabilities Processes flow rely on same thing being done same time every time…work against change Small disruptive technologies develop to the point where they have the functionality to compete with established products Steve O’Connor Information Exponentials Consultancy Planning a new Business Model for Future Libraries

Steve O’Connor Information Exponentials Consultancy Business Models Steve O’Connor Information Exponentials Consultancy

Library Business Model In the coming series of slides I would like to explore existing business models and new potential models. Of course, what I will talk through is one perspective or outlook. You my very well come up with a new perspective. The process however is a good one. This circle is a simple one describing the PUBLISHING CYCLE. I have defined the four players as being the AUTHOR, the PUBLISHER, the LIBRARIAN and finally the READER. Steve O’Connor Information Exponentials Consultancy

Library Business Model In this Publishing cycle, he author transfers their IP or Intellectual Property Rights to the PUBLISHER in turn for being published. The Right is being transferred for the lifetime of the AUTHOR and 80 years, depending on the jurisdiction. Steve O’Connor Information Exponentials Consultancy

Library Business Model The LIBRARIAN in turn delivers funds to the PUBLISHER to pay for the resulting publications. The LIBRARY then makes the content available to the USER. Steve O’Connor Information Exponentials Consultancy

Content Library Business Model N E W In the coming series of slides I would like to explore existing business models and new potential models. Of course, what I will talk through is one perspective or outlook. You my very well come up with a new perspective. The process however is a good one. This circle is a simple one describing the PUBLISHING CYCLE. I have defined the four players as being the AUTHOR, the PUBLISHER, the LIBRARIAN and finally the READER. Steve O’Connor Information Exponentials Consultancy

Content Library Business Model N E W In the coming series of slides I would like to explore existing business models and new potential models. Of course, what I will talk through is one perspective or outlook. You my very well come up with a new perspective. The process however is a good one. This circle is a simple one describing the PUBLISHING CYCLE. I have defined the four players as being the AUTHOR, the PUBLISHER, the LIBRARIAN and finally the READER. Steve O’Connor Information Exponentials Consultancy

As Publisher Library Business Model In the coming series of slides I would like to explore existing business models and new potential models. Of course, what I will talk through is one perspective or outlook. You my very well come up with a new perspective. The process however is a good one. This circle is a simple one describing the PUBLISHING CYCLE. I have defined the four players as being the AUTHOR, the PUBLISHER, the LIBRARIAN and finally the READER. Steve O’Connor Information Exponentials Consultancy

Library Business Model In the coming series of slides I would like to explore existing business models and new potential models. Of course, what I will talk through is one perspective or outlook. You my very well come up with a new perspective. The process however is a good one. This circle is a simple one describing the PUBLISHING CYCLE. I have defined the four players as being the AUTHOR, the PUBLISHER, the LIBRARIAN and finally the READER. Steve O’Connor Information Exponentials Consultancy

Library Business Model Traditional Library Business Model is Dead What has disrupted the Traditional Library Business Model? So what is our business? what should we do? what value should we add to our customers and institutions? What we should do is not necessarily what we now think……… Steve O’Connor Information Exponentials Consultancy

Exercise What are three examples of Disruption in the world of libraries? What are examples of a Library’s Capability or Strength which could become its Disability or Weakness??

Steve O’Connor Information Exponentials Consultancy This book is a very practical book describing the process Steve O’Connor Information Exponentials Consultancy

Information Exponentials Consultancy Xie xie daja Hoopencarp Thank you very much Steve O’Connor Information Exponentials Consultancy

Thank You

Steve O’Connor Information Exponentials Consultancy