Connecting public services across North Yorkshire Simon Jones Connect Partnership – North Yorkshire.

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Presentation transcript:

Connecting public services across North Yorkshire Simon Jones Connect Partnership – North Yorkshire

City of York Council North Yorkshire Police North York Moors Yorkshire Dales The ultimate aim is to involve all organisations that provide services to the community, eg Government Agencies, Health Trust, Fire & Rescue, Voluntary Organisations, Charities, etc.

Governance Partnership board ICT managers Web managers Customer services

Vision “to provide customers with seamless service delivery regardless of actual service provider or access channel used”.

The problem

The solution

A-Z Navigation Search The solution Maps Links database URLs

Standard navigation LGNL – Hate it Not loved by all Strange names Ridged Updates are not regular Complicated LGNL – Love it Already exists Standard Supported – ESD Directgov use it Complimented by LGSL – service descriptions Consistency across all websites

Standard navigation LGNL – Hate it 2,392 pages poly hierarchy Impossible to implement LGNL – Love it 1,169 pages mono hierarchy 140 navigation pages 1,031 information pages 889 pages with LGSL entries

Seamless transition District to countyCounty to district Common text 889 pages with LGSL entries – 346 pages with links to County – 346 links – 97 – Shared/both Clickable map 889 pages with LGSL entries – 402 – pages with links to Districts – 2814 links – 97 – Shared/both

LGSL description Common statement Common link LGNL page name

402 pages with links to District 2814 links in total The problem

LDG – Hate it Navigation/Level two pages not supported Who is going to check and add the links??? No link destination checking LDG – Love it Free Already exists We already use it Directgov use it NOW 983 services (LGIL=8) Integrates with LGSL Link checking Automated reporting Redirect facility Robust People are nice The solution

Link to live map: Council tax - discount

Redirect/index.jsp?LGSL=59&L GIL=8&AgencyId=263&Type=Si ngle LDGRedirect/index.jsp?LG SL=59&LGIL=8&AgencyId= 462&Type=Single LDGRedirect/index.jsp?LG SL=59&LGIL=8&AgencyId= 278&Type=Single ov.uk/LDGRedirect/ index.jsp?LGSL=59& LGIL=8&AgencyId=2 74&Type=Single LDGRedirect/index.jsp?LG SL=59&LGIL=8&AgencyId= 282&Type=Single /LDGRedirect/index.jsp?L GSL=59&LGIL=8&AgencyI d=147&Type=Single ov.uk/LDGRedirect/ index.jsp?LGSL=59& LGIL=8&AgencyId=7 9&Type=Single

LGSL=59&LGIL=8&AgencyId=263&Type=Single LGSL=59&LGIL=8&AgencyId=462&Type=Single LGSL=59&LGIL=8&AgencyId=278&Type=Single LGSL=59&LGIL=8& AgencyId=274&Type=Single LGSL=59&LGIL=8&AgencyId=282&Type=Single LGSL=59&LGIL=8&AgencyId=147&Type=Single LGSL=59&LGIL=8& AgencyId=79&Type=Single LGSL=59&LGIL=8&AgencyId=263&Type=Single

LGSL=59&LGIL=8&AgencyId=462&Type=Single LGSL=59&LGIL=8&AgencyId=278&Type=Single LGSL=59&LGIL=8& AgencyId=274&Type=Single LGSL=59&LGIL=8&AgencyId=282&Type=Single LGSL=59&LGIL=8&AgencyId=147&Type=Single LGSL=59&LGIL=8& AgencyId=79&Type=Single LGSL=59&LGIL=8&AgencyId=263&Type=Single

Started with most popular district services Set up reports to monitor effectiveness LDG - Link quality Website information Non service Changing responsibilities Reducing resources Managing LDG needs to be incorporated into website procedures. The experience

Are the clickable maps being used? approximately 1,400 visitors per month are looking in the wrong place for information. 151 maps are live. A potential 1,400 contacts avoided.

October Top ten referral pages Planning decision notices referrals Building control - applications - 68 referrals Recycling - sites - 61 referrals Planning applications - residential - 60 referrals Tourist information centres - 54 referrals Recycling - residential collections - 35 referrals Household waste - rubbish collections - 33 referrals Household waste - domestic bins - 29 referrals Sports facilities - 29 referrals Local development framework - 23 referrals

Has it been a success? Usability testing across the county revealed that the common launch text and the clickable maps work well and people passed from one website to another quickly and without hindrance. One volunteer recognised that the navigation on the County website and the district websites were the same. (LGNL) Volunteers tended to use the LGNL navigation as a preference to any other when moving through a website. The LGNL posed no problems to anyone. When asked, everyone recognised the Directgov logo and knew of the services they had to offer. Comments were all positive.