Module 8 Risk Management

Manager, Customer Services Module 8Slide - 2 Objective The learner will be able to: –Develop an understanding of Security Responsibility as it pertains to Postal facilities, employee, visitors and vehicles. –Identify and respond to emergency situations ensuring continuation of operations without interruption to customer service.

Manager, Customer Services Module 8Slide - 3 Form 3867 Accountable Mail Matter Received For Delivery

Manager, Customer Services Module 8Slide - 4 Closed Circuit Television - CCTV The Postal Service uses CCTV systems for: –The protection of it’s employees –Integrity of the mail and assets – crime deterrent –Evidence to solve crimes

Manager, Customer Services Module 8Slide - 5 Vehicle Security Vehicles must be locked whenever employee cannot maintain direct sight of the vehicle Keys should be removed when not in use Keep rear door locked when not in use Only working mail should be kept in the drivers compartment Internal cargo doors must be kept closed and locked when the vehicle is parked

Manager, Customer Services Module 8Slide - 6 Emergency Action Plan - EAP MCS is responsible for implementing emergency action plans and a fire safety program for the protection of: –People –Mail –Postal Property

Manager, Customer Services Module 8Slide - 7 Emergency Action Plan The Program must include: –Training / Education –Inspection –Enforcement –Drills –Emergency Evacuation Teams –Written Emergency Plans –Written SOP for hazardous spills & leaks –Fire Prevention Plans

Manager, Customer Services Module 8Slide - 8 Recognized Emergency Types Man Made Emergencies –Biohazard Detection System (BDS) –Biological, Non-BDS –Catastrophic Incidents –Nuclear/Radiological emergency –Terrorism, Law Enforcement, Investigation –Pandemic

Manager, Customer Services Module 8Slide - 9 Recognized Emergency Types Natural Emergencies –Earthquakes –Floods and Flash Floods –High Winds and Tornadoes –Hurricanes –Landslides and Mudflows –Thunderstorms and Lightning –Volcanoes and Ash fall –Wildfire –Winter Storms

Manager, Customer Services Module 8Slide - 10 Recognized Emergency Types Technological Emergencies –Cyber Incidents –Communications Failure –Explosion –Hazardous Materials Spills and Leaks –Power Outage

Manager, Customer Services Module 8Slide - 11 Emergency Management Team Overview Responsibilities: –Coordinates USPS management action for any emergency –Protects employees, the mail and operations of the facility –Mandatory training for EMT members is IS-100, 200 and 700 which can be found at the FEMA website: –Provides support and resources to the emergency site –Communicates with the key officials & stakeholders –EMT meetings

Manager, Customer Services Module 8Slide - 12 Emergency Management Team Overview Mitigation and Preparedness: –Determine likelihood of hazards occurring and potential impact on facility –Educate USPS employees on hazards –Investigate ability of facility and of its contents to withstand identified hazard exposure –Work with local and state agencies in an emergency

Manager, Customer Services Module 8Slide - 13 Emergency Management Team Overview Response and Recovery: –Perform immediate actions to prevent or reduce injuries, loss of life, or damage (e.g. evacuation or shelter in place) –Observe and document extent of damage –Oversee repairs to facility and incorporate improvements to withstand future hazard events –Identify and update procedures, and training to improve the safety of personnel –Evaluate response process to identify performance gaps –Enhance training materials based on gaps

Manager, Customer Services Module 8Slide - 14 COOP Objectives Ensure the safety of employees during an emergency Reduce disruptions to operations Protect critical mail equipment, records, and other assets Minimize damage and losses Provide organizational and operational stability Facilitate decision making during an emergency Achieve a timely and orderly recovery from emergency operations Mitigate risks

Manager, Customer Services Module 8Slide - 15 Life Events and Death Events Birth Death Marriage Job Promotion Job Loss Significant Change in Financial Status Loss of House Identity Theft Involvement in a Criminal Act Substance Abuse