User research for user needs John Waterworth Government Digital Service.

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Presentation transcript:

User research for user needs John Waterworth Government Digital Service

1 Start with needs* *user needs not government needs

DiscoveryAlphaBetaLive Finding out what the users need, what to measure and what the constraints are Building a prototype, testing it with users and learning from it Scaling up and going public Learning how to continuously improve the live service

1 Start with needs* *user needs not government needs

Your office or pop-up People you meet through your services Every two weeks Whatever’s top priority

Right now Do it