v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 13. Professional & Social Responsibility PMP Prep Course Based on the PMBOK® Guide 3rd Edition

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 2 Code of Ethics Preamble Project Management Professionals, in the pursuit of their profession, affect the quality of life for all people in our society. Therefore, it is vital that Project Management Professionals conduct their work in an ethical manner to earn and maintain the confidence of team members, colleagues, employees, clients, and the public.

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 3

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 4

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 5 Code of Professional Conduct Responsibilities to the Profession Compliance with all organizational rules and policies Candidate/Certificate Professional Practice Advancement of the Profession Enhance Personal Professional Competence Balance Stakeholders’ Interests

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 6 Code of Professional Conduct GENERAL GUIDELINES Do the right thing – be ethical, report violations, treat others with respect Follow the right process – follow the PM processes outlined in the PMBOK guide Act ethically, fairly and professionally Avoid any conflict of interest OR the appearance of conflict of interest

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 7 Code of Professional Conduct Responsibilities to Customers and the Public Qualifications, experience, and performance of professional services Conflict of interest situations and other prohibited professional conduct Insure individual integrity Put the Project’s needs before you own

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 8 Professional Responsibility Covers areas described by the Role Delineation Study Ensuring integrity of action and communications Contributing to the project management knowledge base Applying professional knowledge Balancing stakeholder interest Respecting differences

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 9 Professional Responsibility The Role Delineation Studies Include: A description of the examination development methodology followed to ensure examination content validity Validation survey population and results Identification of the performance domains and task statements The core knowledge and skills required to perform the tasks successfully

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 10 Communication Guidelines It is the Project Manager’s responsibility to insure the process information is received per the communication plan Don’t sit on information Don’t bury information Collaborate with the other project managers in your organization

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 11 Scope Guidelines Involve the stakeholders in the development of the scope Make scope changes through the scope management process Don’t add any work without the sponsor’s approval

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 12 Authority Guidelines Work should not begin without a project charter Understand the limits of your authority as the project manager Take action within your limit of authority Telling management is not the first thing to do in matters within the project manager’s domain Escalate to management things that are outside the limits of your authority

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 13 Unexpected Events Guidelines Understand the event Evaluate the event Analyze the impact to cost, schedule, scope, quality, and customer satisfaction Develop alternatives with the team Go to management after the above steps have been completed

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 14 Task Management Guidelines All deliverables must be quantifiable Develop tasks and assign resources to all tasks to complete the scope Review all deliverables and don’t allow incomplete or incorrect deliverables to be released Prepare and publish accurate estimates If forced to cut budget, don’t make across the board reductions. Modify scope and quality to fit reduced budget

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 15 Team Management Guidelines Work for compromise during conflict resolution Allow people to ‘save face’ Involve all people impacted in a problem or a conflict; escalate only if things can’t be resolved

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 16 General Guidelines Negotiations can involve items other than money Never shortcut the defined processes Poorly planned projects are most likely to be cancelled Milestone reports are the appropriate level of detail for management Scope verification is done at the end of each phase Understand the culture of foreign project locations and follow their customs and rules

v. 2.© Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12/07/05 Prof & Soc Resp - 17 Professional Responsibility Additional Resources The Cultural Dimension of International Business Global Literacies Doing Business Internationally