Mukund Nadgowda NeGD Recognized Trainer in e-Governance

 Telecom revolution  Mobile communication systems  Network computer operations  Data mining & data warehousing  Instant access to information  Multimedia compatibility  Low-cost electronic tools and devices  Round the clock services / back-end operations / BPOs  Information systems  24 x 7 x 365 offices and businesses

 10% Technology  60% Process Re-engineering  20% Change Management  10% Luck

 Adoption of the strategy of self-reliance.  Investment in human resource development.  Creation of necessary ICT infrastructure for e- Government and e-Governance.  Redefinition of e-Government to make it citizen-centric and not organization-centric.  Providing a set of services to citizens at a single e-Governance Portal.

Vision: “To strengthen and enhance India’s position as the Global IT hub and to use IT and cyber space as an engine for rapid, inclusive and substantial growth in the national economy”

Strategies:  Creating ecosystem for a globally competitive IT/ITES Industry  Human Resource Development  Promotion of Innovation and R&D in IT Sector  Enhancing productivity and competitiveness in key sectors through ICT  Creating an ecosystem for Internet and mobile driven Service Industry  Enabling Service Delivery through e-Governance  Development of Language Technologies  GIS based IT Services  Security of Cyber Space

A multifold challenge which raises fundamental questions :  Is our Leadership and Strategic Thinking Ready?  Is our Legal Infrastructure ready?  Is our Institutional Infrastructure ready?  Is our Human Infrastructure ready?  Is our Data Systems Infrastructure ready?  Is our Technological Infrastructure ready?

 Institutional Infrastructure (or “Core Infrastructure”)  Service Delivery Infrastructure (or “Support Infrastructure”)  Infrastructure with Stake-holders or end-users

 Major core infrastructure components:  State Data Centres (SDCs)  State Wide Area Networks (S.W.A.N)  Common Services Centres (CSCs)  Middleware gateways:  National e-Governance Service Delivery Gateway (NSDG)  State e-Governance Service Delivery Gateway (SSDG)  Mobile e-Governance Service Delivery Gateway (MSDG)  Support components:  Core policies and guidelines on Security, HR, Citizen Engagement, Social Media  Standards related to Metadata, Interoperability, Enterprise Architecture, Information Security etc.  New initiatives like a framework for authentication (e-Praman)  Service Delivery Gateways  GI Cloud (MeghRaj) Developing core and support infrastructure to promote e-Governance in a holistic manner.

 Policies, strategies, action plans, implementation plans, follow-up actions  Hardware – Servers, networking systems, routers, connectivity, power supply  Software applications and modules  Training to stake-holders  Multimodal channels of service delivery  ICT revolution among stakeholders  Low-cost and affordable solutions, promptness in services delivery, feedback mechanisms

 Systems analysis (“As Is” and “To Be”)- System Requirement Analysis  Input-process-output sequencing – process mapping, data flow, file transfers, portability, end requirements  Identification of e-transformation paths needed for operational purposes, two-way transactions and interactions, and creation of access portals through mirror sites.  Integration of sub-systems for complete online service delivery  Change management detection and implementation team

 Resistance to transformation  Resolution gap / gaps in buy-in  Digital divide  Lack of indigenous systems (external dependencies)  Power supply and bandwidths  Constant upgradations  Lack of integrations  Lack of key personnel  e-Waste and environmental impacts

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Mukund Nadgowda NeGD Recognized Trainer in e-Governance