TSA PROGRESS AT LAX 9.8% increase in passenger volume – % of passengers waited less than 19 min % of TSA PreCheck® waited less than 5 min year Trend: Passenger volume up 23%, TSA Staffing down 6%

TSA PROGRESS AT LAX SCREENING LANE IMPROVEMENTS 70 security screening lanes today 21 additional security lanes and design improvements planned in multiple Terminals through additional trained canines expected by January 2017 Updating processing systems to improve checked bag screening in several Terminals

TSA PROGRESS AT LAX TSA INITIATIVES Flexible staffing and rapid response teams 70 new part-time employees sworn in at LAX after Congress funded additional staff, work hours and over time Improved divestiture layout and processes to increase through put Regular stakeholder outreach at LAX and daily national conference calls with top 20 airports Transparent with wait time metrics and improvement plans Launched an Innovation Task Force Stakeholder Outreach at top airports with concepts being developed for LAX deployment in 2017

TSA PROGRESS AT LAX LAWA INITIATIVES Promote TSA pre-check enrollment through electronic medium at LAX Terminals Back wall signage Visual paging monitors TSA messaging in available advertising space Collaborate with TSA supported CLEAR program to eliminate the initial document check process for enrolled members Research wait time technologies and communication with passengers and stakeholders Promote inclusion of LAX in TSA’s innovation solutions pilot programs

CBP PROGRESS AT LAX CBP UPDATE CBP consolidated staffing for more efficient operations by reducing FIS hours Terminal 2 – 11:00 to 21:00 (previously 9:00 to 01:00) Terminal 5 and :00 to 19:00 (previously 9:00 to 19:00) TBIT – 06:00 to 01:00 (no change) LAWA INITIATIVES Installed additional APCs in TBIT (60) and Terminal 2 (24) Installed signs in terminals, updated flight display systems and changeable message signs to inform meeters-and-greeters Assigned additional customer service and volunteer staff in Terminal 2 to assist meeters-and-greeters as well as passengers Implemented short term bus contract to transport passengers to TBIT Engaged CBP for greater transparency, metrics and future planning for effective passenger processing