WEB 434 Week 4 DQ 2 Based on the Kercher (2010) article, “Customer Relationship Management Selection Guide,” what is the definition of a CRM system? List.

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WEB 434 Week 4 DQ 2 Based on the Kercher (2010) article, “Customer Relationship Management Selection Guide,” what is the definition of a CRM system? List two features the market leaders in the industry have and describe those features. Check this A+ tutorial guideline at Week-4-DQ-2 For more classes visit