 Salesforce is a cloud based CRM, which provide business solutions and automate the business processes through Salesforce cloud computing services.  Salesforce solutions are available for variety of business operations including marketing, sales, service management, community management, etc.  Salesforce services are available as SaaS (Software as a Service) and PaaS (Platform as a Service)

 Today Salesforce CRM is the first and most used cloud based CRM  Salesforce was founded by former Oracle executive Marc Benioff in March 1999  Headquarter of the company is in San Francisco  It is available in 16 international languages and more than 21 million subscribers all over the world.  Net worth of the company is more than 4.2 Billion Dollars

 Salesforce is a cloud based CRM and through its variey of clouds, it provides the service to its customers. It provides a number of tools to manage the services in the form of clouds, Following Salesforce clouds are available for the business operations:  Service Cloud  Sales Cloud  Wave Analytics  IOT Cloud  Community Cloud  Marketing Cloud  Apps and Programs

Salesforce Service Cloud is basically implemented to increase the productivity to attain or get better visibility, to reduce service cost and to manage the customer service related organizational operations. Following features are offered by Salesforce Service Cloud:  Snap-ins  Live Agent  Lightning Console  Knowledge  Communities  Field Service Lightning  Omni Routing  Social Customer Service  Service Wave Analytics

 Salesforce Sales Cloud services are basically too help the Sales reps and help in managing connections, close the deals, to sell the products and services. The tools, included in Sales cloud are Chatter, Data.com. opportunities and quotes, work process and approval, Forecasting and Analysis, App Exchange, Partner Management, and calendaring, Marketing and Leads. Sales Cloud provide following features:  Sales Data  SalesforceIQ Inbox  Opportunity Management  Salesforce Engage  Contact Management  Partner Management  Lightning Voice  Lead Management  Mobile App  Marketing Automation  Salesforce Collaboration  Reports and Dashboards  Sales Forecasting

 Sales Console offers following benefits, due to which it become essential for the business operations:  It can quickly jot the notes and create interaction logs for any record  Soft Phone can be used to manage the calls along with managing data  Records and the related item’s information can be accessed through tabs  Sales Intelligence report can provide helpful information at any time

Wave Analytics of Salesforce can be useful to visualize the data and to access information. Even the information, which is never expected, can also be accessed through these Analytic features. A few common doubts of  Team performance  To check the opportunities  Closed Deals Information  Location wise Deal Information  Won Deals  All of the above listed information can be accessed through the Wave Analytics Report, which is available in graphical format as well.

 IoT is the latest technology, which is also present as cloud facility in Salesforce. Massive amount of data can be processed through IoT cloud; many intuitive tools are present to process this data. One can build simple rules for the business and engage the customers in real time environment. IoT Cloud can be beneficial for the following listed business related tasks:  To connect with every department, business partner and customers  To keep engaged the customers with the help of various business activities  In tacking the critical business situations.

Salesforce Community Cloud is used to connect partners, customers and organizational employees so that they can access the information, apps and take the action accordingly. It offers following features to the user:  Salesforce Support Services and Files Sharing  Personalization  Business Integration  Engagement of Expert  Groups Sharing  Topics  Groups  Trust  Branding and Customization  Mobile  Content Publishing

Salesforce App Cloud has a number of apps for various organizational functions. One can use the App Cloud to download, use and implement the Salesforce Apps. The cloud is used for the following tasks:  Various Mobile Apps  To connect and integrate everything  App for every department  Helps in creating deeper, richer and better customer experience