Who is Partner Connect? Operations:

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Presentation transcript:

Who is Partner Connect? Operations: Partner Connects cross-departmental reach Operations: Ben Berk, Director, Partner Connect Ben oversees the global strategy for Product and Service Partners, the day-to-day operation of the program, and the financial performance and overall impact of Partner Connect on MRI. Madalyn Popp, Partner Relationship Manager Liaises with Product/Services partners, on boards new partners, serves as main contact for Partner Connect Carly Skidmore, BA Establishes processes and policies for PC program Manages preliminary acquisition process Oversees data systems and maintenance Crystal Balogh, Partner Experience Manager Liaises with Services partners, coordinates onboarding, serves as main contact for Service Partners Andrea Commander, Certification Manager Develops curriculum and strategy for Partner Certification Program ©2017 MRI Software LLC. All rights reserved.

Who is Partner Connect? Support: Partner Connects cross-departmental reach Support: Patrick Bohach, Supervisor, Client Support Oversees support efforts for integration and service partners, handles support case escalations. Works with the integrations and accounting development teams. CM integration specialist. Robert Wagner, Support Agent RM integration specialist Tiffany Claverie, Support Agent First new hire in Partner Connect Support. Danny Sudetic, Systems Administrator Partner Connect SaaS administrator. Handles partner keys and is responsible for updating and applying APIs in Home. ©2017 MRI Software LLC. All rights reserved.

Who is Partner Connect? Development: Partner Connects cross-departmental reach Development: Scott Thompson, Manager, Partner Connect Oversees Partner Connect Development Team (Integrations) Aaron Berger, Product Owner Acts as main point of technical contact for Partners during active integration Tom Shepard, BA Produces requested information on behalf of MRI to assist in successful integration Tanya Hlabse, QA Lead Leads all quality testing and assurance for Partner integrations Tom Hoy, QA Assists in quality testing and assurance for Partner integrations Leah Raymond, Tech Writer Documents Partner related processes, and information Marin Condic, Engineer Software Engineer responsible for developing Partner integrations Mike Snyder, Engineer Mike Harness, Engineer ©2017 MRI Software LLC. All rights reserved.