Category of Email complaint 1] MTNL Email ID user with/without static IP 2] Broadband customer having Other domain without Static IP 3] Broadband customer having Other domain with Static IP 4] Configuration - Email Servers

1]MTNL Emial ID user with/without static IP Change Outgoing server SMTP port from 25 to 587 in customer email client ( Outlook Express etc) Tick mark on My Outgoing server (SMTP) requires authentication. For more details please follow next slide.

continue Open OutLook Express Click on Tools Click on Account Select created Email ID Click on Properties Click on Server Change the outgoing mail server (SMTP) as smtp.mtnl.net.in Tick mark on My Outgoing server (SMTP) requires authentication.

continue Click on Advance Change Server Port nos from 25 to 587 Outgoing mail (smtp): 587 Click on Apply and Ok button

2] Broadband customer having Other domain without Static IP Request to your Email-Id provider to change port 25 to 587. If other email id provider is not ready to change its port from 25 to 587 then do following step- If you are a Broadband customer, register for the Free email account provided by MTNL. You will get a @mtnl.net.in Email address. To create the Free email account, please send mail to register@mtnl.net.in with following details • Broadband Landline Number • CA Number • Desired Email address • Mobile Number • Alternate Email address

continue Once the email address is created, you will be notified over the alternate Email address. Once you have the Email address, confirm that you are able to login by logging into http://mail.mtnl.net.in

continue Open your MTNL email account with the help of web browser http://mail.mtnl.net.in Click on E-mail Tab Click on Administration Tab Click on Account Click on Email id Click on Manage sender aliases Click on + Add Tab

continue Fill the details of as example- Name: xyz Email: xyz@yourdomain.com Click on Apply button then OK button. Click on Close button.

continue Open OutLook Express Click on Tools Click on Account Double Click on Email Account Change the outgoing mail server (SMTP) as smtp.mtnl.net.in Click on More setting Click on Outgoing server

continue Select Log on using Enter username : Tick mark on My Outgoing server (SMTP) requires authentication. Select Log on using Enter username : your MTNL email Id xyz@mtnl.net.in Enter Password : MTNL email id password Click on Advance change Outgoing server SMTP port to 587 Click on OK button.

3] Broadband customer having Other domain with Static IP No need to register free MTNL Email Id. Open OutLook Express Click on Tools Click on Account Change the outgoing mail server (SMTP) as smtp.mtnl.net.in Click on More setting Click on Outgoing server

continue Click on Advance change Outgoing server SMTP port to 587 RemoveTick mark on My Outgoing server (SMTP) requires authentication. Click on Advance change Outgoing server SMTP port to 587 Click on OK button

4] Configuration - Email Servers 1. Open MMC 2. Go to Servers -> Protocols 3. Select Default SMTP Virtual Server Properties 4. Go to Delivery tab 5. Click on Advanced Button 6. Enter smtp.mtnl.net.in in Smart Host edit box. 7. Close MMC

continue 8. Open Exchange Management Shell using Start -> Programs -> Microsoft Exchange Server -> Exchange Management Shell 9. By Default the "Send Connector" is called "All Outbound" unless you have changed it or added additional connectors. To determine this you can type the following at the Exchange Management Shell Get-SendConnector 10. Type the following Set-SendConnector -Identity "All Outbound" -port 587 or the following if your connector is called something else from the default Set-SendConnector -Identity "SENDCONNECTORNAME" -port 587 11. Restart SMTP Service

Thank You DE BB HD MTNL MUMBAI 01-08-2016