Connecting the Carolinas to the World

2010 IATA Eagle Award The International Air Transport Association (IATA) singled out CLT’s achievements with the prestigious Eagle Award in June 2010 Recognizes outstanding performance in customer satisfaction, cost efficiency and continuous improvement   CLT joins exclusive group of only five U.S. airports to receive award “Charlotte Douglas has the winning combination: low costs, low debt, and solid service levels. The strong financial and operational model at Charlotte Douglas works well for airlines, passengers, and the airport. There can be no greater accolade than the continued support from its major airline customers through this Eagle Award.” (Giovanni) Bisignani, (Director General and CEO, IATA)

Airport Mission “Charlotte Douglas International will be the preferred airport and airline hub by providing the highest quality product for the lowest possible cost.”

Provide the highest quality product for the lowest possible cost. Airport Goal Provide the highest quality product for the lowest possible cost. Quality Cost

Airline Cost Per Enplaned Passenger

Air Service Airlines Increasing Air Service at CLT US Airways added non-stop international service between CLT and Paris, Rio de Janeiro, Rome, Ottawa, Puerto Vallarta and Los Cabos. Madrid and Dublin service planned for Spring 2011. jetBlue has added a second non-stop flight between CLT and Boston Continental enhanced its CLT-Newark route with larger aircraft American will add five daily non-stop flights between CLT and La Guardia.

Airport Fast Facts 684 Daily Departures (September 2010) Non-stop service to 136 destinations Non-stop service to 33 int’l destinations Over 18,000 Employees 34,536,666 passengers in 2009 Nationwide Rankings 2009: 8th in Movements/Operations 11th in Passengers Worldwide Rankings 2009: 9th in Movements/Operations 24th in Passengers Update for 2010: Currently 7th Nationwide in Movements/Operations

The Economic Development Platform Generates nearly $10 billion in annual economic impact 100,000 jobs are directly or indirectly supported by the Airport

Major Development Projects

New Runway Runway 18R/36L Opened January 2010 Commissioned February 2010 Increased airfield capacity by 33% Decreased delays and landing fees CLT one of only 7 airports nationwide with triple approach capability Increase in arrivals from peak periods of 70 per hour to 96 per hour

New Runway

Ticket Counter & Checkpoint Modifications Delta and Northwest ticket counters have been combined United and Continental ticket counters relocated adjacent to US Airways, placing Star Alliance members together Renovated and expanded Checkpoints A & B complete Renovated and expanded restrooms

Rooftop Solar Project 250 kilowatt rooftop system Contract awarded to Narenco Lease to Narenco Sell energy to Duke Roof replaced on CLT Center

Concourse E Opened February 2002 Recently expanded by 6 gates; bringing total to 32 4 additional gates currently under construction

Deicing Facility Winter storms require the removal of ice and snow from aircraft prior to takeoff Deicing is a spray mixture of warm water and glycol Each airline currently deices its own aircraft Impending EPA regulations regarding glycol collection Airport will build and manage a consolidated deicing facility utilizing a third party operator Airlines will pay a use charge that will reimburse Airport all costs

East Terminal Expansion/Checkpoint “E”

In-line Baggage System Received $45 million federal grant Two – four year project Currently in design Two miles of high speed baggage conveyors with increased capacity Replaces entire existing baggage system Redesigned to accommodate new technology and federally mandated security processes

Runway 18C/36C Rehab Runway 18C/36C is a concrete runway opened in 1979. Typical useful life for concrete is 25-30 years Project will remove and replace runway pavement, in-pavement lights and touch-down lights on either end of the runway

Airport Entrance Road

Parking Revenue Control System Current system in place since 1982 Replaces all gates, ticket dispensers and back of the house equipment Adds automated credit card payment stations and Pay on Foot stations Provides additional capabilities for taxis and ground transportation

Interactive Roadway Signs Final phase of exterior signage package Can display parking status, security information, construction alerts, etc. Fed by parking revenue control system Finalizing locations

New Hourly Parking Deck 7,000 Space Public/Rental Car Parking Deck

Terminal Roadway & Lobby Expansion

Jet Fuel Farm Expansion Airline fueling system consists of 7.5 million gallons of fuel storage area and an underground distribution system which allows the aircraft fueling at the terminal building Fuel is pumped from the fuel storage area to each hydrant where it is pumped into aircraft by mobile fuel carts Each airline pays directly for its own fuel which is ordered through a third party hired by the Airport. Fuel is delivered to the fuel farm via pipelines connected to the Colonial and Plantation Petroleum Pipelines  Fuel system capital requirements are funded by the City from the proceeds of General Airport Revenue Bonds. The debt service on the Bonds and the operating expenses of the fuel system operator are recovered by a per gallon charge on every gallon delivered into plane at the airport Expansion to include additional fuel delivery pipe and removal and installation of storage tanks

Airport Recycling Center (ARC) Waste audit conducted in 2009 Each passenger generates ½ pound of waste Determined that 70% of airport waste could be recycled CLT currently recycles 6% of waste Determined that current trash and recycling bins were contaminated ARC would sort through materials that were collected in one container to be “picked” ARC would incorporate composting of food products Revenue from recyclables would be generated to offset costs currently associated with trash removal ARC is projected to save the Airport $1 million over five years

Intermodal Facility

Norfolk Southern Intermodal Train

Existing Intermodal Facility

Planned New Intermodal Facility

West Blvd/I-485 Interchange

Environmental Intermodal trains produce about one third as much CO2 per ton-mile as trucks

Connecting the Carolinas to the World