Organizational Change Management Critical Leadership Capability for Today’s SSU Leadership Session # 1

Session # 1 Objectives What is changing? What is Bear Trax? Why Bear Trax? What is my role? What is Organizational Change Management? How do I support my employees? Demonstration – Navigation & Employee self-service What’s my role? Bear Trax? OCM & Beyond? – speak to Bear Trax, OCM & beyond

Introduction Activity: Discuss one major organizational change your department has been through, going through, or will be going through. What does each person know about Shawnee State’s transformation to Bear Trax?

Today’s Goals Prepare for your leadership role in the Bear Trax implementation. Begin to learn the skills required for all leaders in Organizational Change Management for Bear Trax & beyond.

Our business systems are insufficient! Speak to students, employees & partners Manual, Disconnected Processes Insufficient Technology

SSU Building Success Strategic Plan Performance (Organization & Individual) BEARTRAX TRAINING BUDGET OCM Strategic Plan

Unified Oracle Cloud Solution Building Success Phase 3 +: Future Considerations around Student Information Systems Unified Oracle Cloud Solution Budgeting & Planning Payroll Phase #2 Student CRM HCM ERP Phase #1

Development in progress Project Overview PHASE I Deployed Summer 2016 Oracle Student Cloud * Social * Marketing * Recruitment * Service PHASE II Development in progress Oracle HCM Cloud * Core HR * Benefits * Absence Management * Payroll * Time & Labor Oracle ERP Cloud * General Ledger * Fixed Assets * Cash Management * Expenses * Accounts Payable * Accounts Receivable Oracle Procurement Cloud * Purchasing * Self-Service Procurement * Contracts (expansion of scope) Oracle Planning & Budget Cloud Service

Project Timeline

Definition of Change Management The process, tools and techniques to manage the people side of change to achieve the required business results.

Organizational Change Process current transition future Speak to…it’s all about the people

The Reality of Organizational Change Individuals Future state Organization Current state Transition state Future state Current state Transition state Future state Future state Transition state Current state Transition state Future state Current state Transition state Current state Future state Current state Future state Transition state

The Change Curves: Risk

Leaders’ Role During Change Communicator Liaison Advocate Resistance Manager Coach

Building OCM Competencies Performance Management Leadership – Coaching via ADKAR Leadership Communication Delivering the message Innovation – Realigning Business Processes Problem Solving – Resistance Management Speak to future sessions

You Are Important to Success Employees Trust / Preferred Sender Near the change Identify and sort out resistance (vs. information) Build support

The Five Building Blocks of Successful Change Prosci® ADKAR® Model Awareness Awareness of the need for change Desire Desire to participate and support the change Knowledge Knowledge on how to change Ability Ability to implement required skills and behaviors Reinforcement® Reinforcement to sustain the change

So… what do I need to do? - Awareness You are an employee first, so get yourself ready… Ready. Set. Write….

Familiarize yourself with the changes Identify the impact on your team Call to Action Familiarize yourself with the changes Identify the impact on your team Understand why the changes are being made Understand your role - CLARC

Next Steps Identify own areas of resistance Lead by example Training Communication (+/-) Keep team focused on the end results Begin organizational change process by creating Awareness with your staff Use Employee Session # 1

Bear Trax Demonstration #1 Megan Ketter Human Resources Coordinator MBA SSU alumni

Questions and Answers