Access to Justice in a digital age Justice Connect’s digital transformation Kate Fazio Manager of Digital Innovation Strategies kate.fazio@justiceconnect.org.au

Around the world and at home Technology and A2J Around the world and at home

What’s happening overseas? A2J in a digital age

What’s happening in Australia? A2J in a digital age

How can technology improve access to justice? Three ways that technology can play a role Improving systems and processes, driving efficiency and scaling impact in face of reduced funding Intake processes Workflow and matter placement Reaching into RRR Self help resources and capacity building Document self-authoring Interactive education products Facilitating unbundling Reducing the burden of disputes through online dispute resolution A2J in a digital age

Justice Connect’s digital transformation Readying ourselves for a digital future + using technology to scale our impact Scale our impact Power up processes Unbundled legal services Educate, build capacity and arm people to self-help where possible Build products Unbundle services – save lawyers for where they have the most impact Reach into rural and remote communities A2J in a digital age

Justice Connect information and self-help tools Technology and A2J Justice Connect information and self-help tools

Not-for-profit Law Information Hub At a glance 300+ resources 300,000 unique page visits per year Twice shortlisted for the Australia and New Zealand Internet Awards (2014 and 2015) Evaluated as both making a significant economic contribution and achieving strong capacity-building outcomes A2J in a digital age

Not-for-profit Law web applications Getting Started Webapp Guides groups through start- up questions Provides bespoke report with tips, further reading and assistance for framing a conversation with a lawyer Condenses tens of thousands of words of legal resources into a 20 minute guided logic model Try it out at: www.nfplaw.org.au/gettingsta rted A2J in a digital age

Live Chat pilot at Not-for-profit Law Over the next 12 months we will increase the number of legal information and self-help tools for individuals Where a resource doesn’t exist Where we, or our member law firms, hold particular expertise Where we regularly need to spend time building capacity, or in areas of high unmet need Best practice resources drawing on our NFP Law experience Chat with our staff at www.nfplaw.org.au Footer text

What next in self-help at Justice Connect? Over the next 12 months we will increase the number of legal information and self-help tools for individuals Where a resource doesn’t exist Where we, or our member law firms, hold particular expertise Where we regularly need to spend time building capacity, or in areas of high unmet need Best practice resources drawing on our NFP Law experience A2J in a digital age

Technology and legal help Process innovations to scale impact

The Legal Help Gateway Online pro bono matching service (semi) automating our clearing house function $250,000 of seed-funding received from Google.org

The Legal Help Gateway We are constrained by labour-intensive intake and matter placement processes Intake Help people self-identify their legal problem Fast track application process Direct people to relevant fact sheets and self- help resources Placement Help us better understand where pro bono capacity lies Help us make better matches of matters to firms and lawyers A2J in a digital age

The Legal Help Gateway Project philosophy: Desirability Viability Consult and research deeply and early, test assumptions (throw them out the window) Apply ‘design thinking’ and ‘strategic design’ practices – put users at the heart of all design. Prototype toward a minimum viable product, test with users Desirability Viability Feasibility Adapted from T Brown (2009) Change by Design A2J in a digital age

The Legal Help Gateway Further opportunities A portal to advertise opportunities for ongoing pro bon involvement with CLCs Linking in with other referral systems/tools Data sharing/aggregation across platforms with other legal service providers meta pro bono lawyer data meta issue trend data ability to mobilise assistance, create programs in response to trend data A2J in a digital age

What the law and A2J needs more of is… Product managers! [means ‘user experience’] [of access to justice] [you = product manager] Source: Martin Eriksson 2011 A2J in a digital age

Thank you