Session code: < SSM11 > ROI on OPE e-Commerce and NAV at Sunrise Identity Bob Stahr, Director ITS Sunrise Identity Greg Williams, NAV Practice Manager, Western Computer

agenda Should I build or Buy my e-Comm intergration? Sunrise Identity has run e-Commerce sites for it’s clients for over 10 years. Over 8 years integrated with NAV (3, 4 and now 2013R2) We want to share the lessons learned to help you evaluate what scenarios you may want to consider for integrating an e-Commerce site with your NAV ERP system

Your presenters Greg Williams NAV Practice Manager Western Computer Bob Stahr Director, ITS, Sunrise Identity LLC NAVUG Member for 5 years

Should I build or Buy my integration? Have internal development expertise Depend on external partners for development Your e-commerce platform is industry specific or does not already have NAV integration? Does the e-commerce platform have NAV integration? You have simple integration requirements You have complex business logic required in both NAV and E-commerce

Should I build or Buy my integration? Integrated Options Connected Options NAV to Net M-Connect (Magento) DynamicWeb I-95 Dev (Magento) Sana Commerce K-Ecommerce

Video

Sunrise Identity: Introduction We are experts at enhancing your brand creatively and responsibly • Marketing and promotional merchandise agency • Provide full suite of solutions to wide range of clients • Bellevue, Washington, headquarters - Staff ~ 100 • Established in 1976, closely held privately owned company • Dozens of business-to-business (B2B) e-commerce sites powering Sunrise Identity Programs for 12+ years like…

Evolution of E-comm at Sunrise 10/3/2017 4:53 AM Evolution of E-comm at Sunrise Sunrise Identity’s story 2007 14 sites, 12 versions of code, 4 completely different platforms. Hosted in our office, behind a T-1 on physical servers.  Orders imported via data transformation to EDI and EDI into NAV   2009 Sites all migrated to a single platform. Implemented ChargeLogic  2010 Transitioned all sites to ASP.net StoreFront platform JAN 2014 Re-Implemented to NAV2013  Then R2 April2014  April 2015 Re-Implemented our Custom Division (JOBS) © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Client Websites: StarbucksCoffeegear.com Site updated and re-launched with new corporate logo March 2011 Internal site for partners only (employees) Integrated with Starbucks Corporate Local Directory Access Protocol (LDAP) service for employee login (150,000+ employees) Customer LEVELS (product availability for partner vs licensed store staff. Gift Certificates

Client Websites: StarbucksCoffeegear.com Product Detail Page can show many photos per product Product color selection can display the specific product color If a given size/color (variant) of a product is out of stock, user can request to be notified when back in stock.

Client Websites: T-Mobile Allocation Engine T-Mobile Uniforms Program with Allocation Engine Site is integrated with T-Mobile Employee Data Store managers update employee data and are granted allocations per employee Name Badges Review process to QA data entry Managers can specify “I Speak ______” language(s) for each employee

Object Integration High Level 10/3/2017 4:53 AM Object Integration High Level © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Every New website is like a new Start up Business 10/3/2017 4:53 AM Every New website is like a new Start up Business We have developed MANY configuration options all driven by specific client business requirements © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

NAV 4 Model (Before NAV Webservices Existed) 10/3/2017 4:53 AM NAV 4 Model (Before NAV Webservices Existed) © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10/3/2017 4:53 AM NAV 7 Model V1 Since FORMS have now become PAGES and PAGES can have WebService published from them, we started creating WebService for each… © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

NAV 7 Model V1 10/3/2017 4:53 AM Since FORMS have now become PAGES and PAGES can have WebService published from them we started creating WebService for each… © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10/3/2017 4:53 AM NAV 7 Model V2 As we worked more with XML data ports we found them to be better suited for batch processing The XML formatting of the input document format was much cleaner than the old text format Almost all integrations have a hierarchical structure and are transformed to XML in biztalk or are provided as xml Webservices are linked to just one page, but we found we build a “universal dynamic data port” for all of our integrations © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10/3/2017 4:53 AM NAV 7 Model V2 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Questions To ask #1 How will sales tax be calculated? Will it match NAV? How will freight be calculated? What about dimensions of cartons? Do I need to calculate handling separate from freight? International? Duties/tax estimates? Will I sell and redeem Gift Certificates? What will the process be for RMAs? (Returns)

Questions To ask #2 Will Customers on Web be inserted as customers in NAV (or contacts) Credit Cards and PCI? How will I meet PCI requirements? (Tokenization) Will customers be enabled to save Credit Card details in their web account? (Important for mobile, Auth.net CIM) How will inventory in NAV affect inventory at website(s)? Safety Stock, splitting stock between websites? How will manual orders in NAV effect stock availability on website? Will I handle back orders? Notification of back in stock?

Your Questions… Q&A

Contact info Bob Stahr, Sunrise Identity – bob.stahr@sunriseid.com Greg Williams, Western Computer Greg.Williams@WesternComputer.com

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