UNIT – II BUSINESS PROCESS MANAGEMENT DEPARTMENT OF MANAGEMENT STUDIES UNIT – II BUSINESS PROCESS MANAGEMENT 10/4/2017 Dr. G. MAHESWARAN/AP

Introduction Business Process Management is a means to study, identify, change, and monitor business processes. Business Process Management is a generic term, that encompasses the techniques, structured methods, and means to streamline operations and increase efficiency. BPM techniques and methods enable you to identify and modify existing processes to align them with a desired (improved) future state. The automation of manual tasks Re-engineering the Enterprise Change Management Six Sigma A management methodology Workflow or BPM technology 10/4/2017 Dr. G. MAHESWARAN/AP

Principles of BPM: Organise around outcomes not tasks Correct and improve processes before (potentially) automating them Establish processes and assign ownership Standardise processes across the enterprise Enable continuous change Improve existing processes, rather than build radically new or ‘perfect’ processes 10/4/2017 Dr. G. MAHESWARAN/AP

Typical Business Drivers      Typical Business Drivers Perceived or Expected Benefits: Reduce staff and office overhead numbers Process business critical activities faster Reduce the number of errors and exceptions Reduce overall IT costs Reduce duplications Increase visibility into operational efficiencies and bottlenecks Reduce business risks Improve customer service and retention 10/4/2017 Dr. G. MAHESWARAN/AP

Methods In analysis work - consistency of methods of collection and delivery are essential There are many different types of methods The use of any method is typically much more effective than none - or a loose hybrid This presentation introduces you to three potential approaches for both business and technology process analysis Business Process Analysis Structured Analysis Object-oriented Analysis 10/4/2017 Dr. G. MAHESWARAN/AP

1. Business Process Analysis Most common starting point is when something is not right in the organisation… A meta problem: there are duplicative processes and information across departments A business problem: exception rate is too high A micro problem: some user interface screens are confusing Business Analyst needs to evaluate the situation from various angles and identify core issues review any documentation, interview workers flowchart/document current process recommend improvements When to use: When you have already clearly identified a specific process or process for improvements 10/4/2017 Dr. G. MAHESWARAN/AP

2. Object-Oriented Analysis Centered around understanding of Objects and Classes Class - A class describes the characteristics of a thing (attributes, behaviors, properties, etc.) Object - An instance of a class modeling techniques linked to UML (Unified modeling Language) and software engineering Analysis focuses on “use cases” Makes use of Sequence Diagrams, Class Models, and Activity Diagrams When to use: When you wish to improve a specific business applications’ performance and usability 10/4/2017 Dr. G. MAHESWARAN/AP

3. Structured Analysis Views a “System” as a collection of processes executed according to certain logic (or illogic!) Focuses on data flows Models Data and Processes separately Makes use of Data Flow Diagrams, Relationship Diagrams, and Flowcharts When to use: When you wish to improve your existing IT investment infrastructure and gain greater process efficiencies in the enterprise 10/4/2017 Dr. G. MAHESWARAN/AP

Flowcharts Defined A graphical representation of the sequence of activities, steps, and decision points that occur in a particular, discrete process. To explain the sequence of a process graphically To improve communication and obtain business-user validation To identify bottlenecks and loops To assist with problem analysis To provide a blueprint for development To identify variations in process activity 10/4/2017 Dr. G. MAHESWARAN/AP