Identity Orchestration and Management through Advanced Workflows IdentityMaestro.com

Cloud and continuous change break the traditional identity management model

The Cloud – disrupting every industry and sector

Cloud services, system coexistence and Cloud adoption are critical to customer growth. Identity Maestro delivers Cloud adoption, simplicity and growth across hybrid systems.

Global Cloud IAM adoption 64% of CFOs reported that implementing cloud technology would reduce operational costs by up to 20%. ‘CLAIM VANTAGE’ 32% of IT leaders say lack of resources & expertise is now their #1 cloud challenge. ‘RIGHTSCALE’ 63% of IT leaders will be replacing 1 or more IAM technologies within the next 2 years. ‘GARTNER’

The chaos of managing identities Customer support Separate logins IT inefficiencies Marketing automation CRM implementations Staff outsourcing Business disruption Costly training Lack of control Upgrades Consolidation Migrations Data silos Inefficiencies Multiple systems Outsourced apps Mobile apps Security

Identity Maestro delivers a better and simpler way to manage hybrid identities  #IOMmadesimple

Why customers value Identity Maestro? Improved… Simplicity Agility Compliance Extensibility Increase business efficiency Accelerate migration to the cloud Reduce complexity Reduce personnel and IT costs Streamline business operations Service desk staff manage IAM tasks Empower end-users with self-service Simplify IAM and orchestration tasks though automated workflow Single interface to manage all systems Accelerate cloud adoption and user satisfaction Supports federated identities and SSO Hybrid Cloud made better and simpler PCI Sarbanes-Oxley Governance Risk Compliance (GRC) ISO 27001 SaaS connectors Support legacy business applications Manage multiple service and business apps through workflow - from a single interface

Identity management requirements Agility Enable organizations to adapt to change in the competitive marketplace Speed of Deployment Deliver smooth employee onboarding/offboarding Service Optimization Enable IAM program initiatives Zero-Day Start Automate and standardize zero-day start processes Simplicity through Automation Eliminate unnecessary complexity and manual processes Self-service Forms Self-service vacation requests, forgot password and more

Identity Maestro – default Cloud connectors Office 365 Azure AD Skype for Business Online Cloud Services and Applications Connectors Exchange Online Identity Maestro SDK for third-party solutions

Legacy systems and applications Exchange 2016, 2013, 2010, 2007 ActiveDirectory Microsoft Terminal Services Home Directory Servers On-premises Applications and Connections Open LDAP, eDirectory Lync 2013, Skype for Business 2015 Server Identity Maestro SDK for third-party solutions (SAP, Oracle, PeopleSoft, ...) GroupWise 2014, 2012, 8

New Features Manage Module Audit Module Enable + disable Lync 2013 Server and Skype for Business 2015 Server On-Premise users Enable + disable Office 365 users Audit Module Full audit logging of Azure AD, O365, GroupWise

Create Module Profiles now use integrated workflows for user creation as a background process Create Azure and Office 365 users, enable/disable mailboxes and Skype For Business Online Create AD users, enable Exchange On-premises mailboxes and Skype for Business Server Create AD or eDirectory users with GroupWise 2014 mailboxes Create home folders in DFS Includes advanced approval and related workflow

Workflow Module Includes default create workflows for target systems Includes default manage workflows to enable + disable user accounts and mailboxes for target systems Workflow Center provides updates to status of workflow jobs Flexible email notification services for approvals and related workflows Additional workflows can be customized by our Professional Services Team

Identity Maestro – the new way of doing things OLD WAY NEW WAY DEVELOPMENT RESOURCES LINE OF BUSINESS SYSTEMS Custom code Multiple management applications requiring permissions Building custom solutions to interface with legacy applications Complex connections on old systems SERVICE CONNECTORS DELEGATED IAM BUILT IN WORKFLOW & SERVICE INTEGRATION MANAGEMENT FABRIC PLATFORM

Agile IT automation through workflows Reallocating valuable IT resources to more complex IT projects Automate departing users and revoke access Speed of deployment, security, simplicity, immediate ROI Enable O365 users with a few clicks Onboarding 1500 employees in 2.5 hours

Secure Delegation Directory Systems Email Systems CRM Systems LoB Applications Azure AD: Office 365 Exchange Online Mailboxes Skype for Business Online AD (On-Premise): Lync Server 2013 Skype for Business Server 2015 eDirectory Open LDAP Office365 Microsoft Exchange 2013 – 2007 Novell GroupWise and others ... Salesforce.com* Dynamics CRM* and others ... SAP* Oracle* PeopleSoft* SQL applications* HR Systems* And others ... * Identity Maestro remote agents and customization requried

Microsoft Azure Active Directory Attack and Defense in a Hybrid IT World Create Manage SaaS Accounts Licenses Group Membership Access Rights Applications Devices Identity Sync Self-service Single Sign-On ••••••••••• Username Audit Workflows Provisioning De-provisioning Cloud SaaS SaaS Azure Office 365 Public cloud On-premises Other Directories Windows Server Active Directory Microsoft Azure Active Directory

The evolution of Identity Maestro 1999 Company kick-off ISV Subsidiary of Omni Technology. HQ Edmonton, Alberta, Canada 2000 EMU GroupWise and eDirectory Management desktop application 2003 eControl 1.0 GroupWise and eDirectory Web-based, "Zero Rights" delegated account management Manage, Create, Self-service, Audit 2004 eControl V2.5 Added support for Active Directory and MS Exchange 2003 2007 eControl V3.6 Added support for Exchange 2010

ServiceControl V4.0 eControl V3.6 eControl V3.7 ServiceControl 2010 eControl V3.6 Added support for Exchange 2010 2013 eControl V3.7 Added support for Exchange 2013, GroupWise 2014 2016 ServiceControl eControl rebranded to ServiceControl V4.0 Added Integrated and Advanced Workflows as the new core architecture for the ServiceControl platform, added support for Azure AD/Office 365, Exchange Online, Skype for Business Online, Lync 2013, Skype for Business 2015 2017 April Identity Maestro ServiceControl rebranded to Identity Maestro 2017

Where we’ve been eControl (r.3.6.3) Website hosted on IIS 32-bit Remote Agent Service SC Server 64-bit Remote Agent Service Windows 2003 + 2008 – 32/64 bit Supported Server Platforms .NET 3.5.1+ AD (On Premise) 2003+ Exchange 2003 – 2010 (On Prem) eControl (r.3.6.3) Target Systems eDir (On Prem) 8.5+ GroupWise 7.x to 2012 (On Prem) Open LDAP Create Manage Modules Self Service Audit Reporting Administration

How we help customers today (1) Supported Server Platforms & Core Requirements Windows Server 2016, 2012 (R2) x64 + .NET 4.5+ ServiceControl Web Portal (hosted on IIS) 32-bit & 64-bit Connection Agent Windows Services Installed Components SC Server Azure AD Agent Web Application (hosted on IIS) Workflow Engine Web Application (hosted on IIS) Workflow Engine Workflow Engine Monitor portal hosted on IIS Default workflows for Create, Manage,  Self-service tasks for supported target systems Lync Server 2013 AD (On-Premise) 2008+   Exchange 2016 – 2007 Skype for Business Server 2015 Azure AD Office 365 Exchange Online Mailboxes Skype for Business Online Target Systems eDirectory, GroupWise 2014 to 8 -  requires eDirectory & GroupWise clients installed GroupWise 2014 with AD GroupWise 2014 GroupWise 2014 with eDir ServiceControl (4.0) Open LDAP

How we help customers today (2) AD + Azure AD + O365 Mailbox + Skype for Business Online AD + Exchange 2007+ Lync 2013 accounts Now uses legacy or new workflows eDir + Legacy GroupWise Create AD + GroupWise 2014 eDir + GroupWise 2014 Modules Supports non-workflow methods for third-party extensions Manage Uses standard or workflow-enabled tasks User able to modify personal details and group memberships Self-Service Forgot password Audit Reporting Administration

Helping customers grow tomorrow Roadmap (4.++)

Pricing (USD) $12/user $6/user $2/user $1/user Corporate Government University K-12 $12/user $6/user $2/user $1/user Includes all modules: manage, create, self-service, audit, workflow. Includes all modules: manage, create, self-service, audit, workflow. Includes all modules: manage, create, self-service, audit, workflow. Includes all modules: manage, create, self-service, audit, workflow. Customized Workflow Add $12/user Customized Workflow Add $6/user Customized Workflow Add $2/user Customized Workflow Add $1/user

Pricing (EUR) €12/user €6/user €2/user €1/user Corporate Government University K-12 €12/user €6/user €2/user €1/user Includes: manage, create, self-service, audit, workflow. Includes: manage, create, self-service, audit, workflow. Includes: manage, create, self-service, audit, workflow. Includes: manage, create, self-service, audit, workflow. Customized Workflow Add €12/user Customized Workflow Add €6/user Customized Workflow Add €2/user Customized Workflow Add €1/user

“A unified identity management solution that saves valuable administrator time, reduces administration complexity and keeps all our systems and modifications under control.” Andreas Thiele, Assistant Director of Systems, Identity Management and Infrastructure The University Hospital of Würzburg  

“The return on investment was immediate “The return on investment was immediate. Tasks that would have otherwise taken 30 minutes for a senior IT person to complete are done in a couple of minutes by our service desk staff.” Municipal IT Manager 

The results were phenomenal The results were phenomenal. In a few short hours, we had created 3,500 user, home directory, and email accounts. John Moreno, MIS Directory for PEDS Pendergast Elementary School District

“Advanced audit capabilities and full logging of changes helped us pass our last security audit.” Nelson González Moreno, Director of IT Operations  Binaria for the CGE Group  

How can we help you grow in the future The next Identity Maestro development sprints start June 12, 2017 and July 31, 2017. Identity Maestro’s future is 100% customer driven. Which of the following will help you grow better and faster? New connections and remote agents for specific target systems New features/functions/options across specific systems License management options for additional systems New Workflows Others

Contact us Don’t get left behind in the Cloud dust! Build your future with Identity Maestro. Contact us: Aldo Zanoni, CEO 408.675.5020 ext. 232 aldo@servicecontrol.com www.servicecontrol.com