Cisco Unified Attendant Consoles Portfolio Overview November 2015

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Why Cisco Unified Attendant Consoles? Incoming calls are important Handle calls efficiently and professionally Improve satisfaction by creating more personal caller experience Leverage Cisco applications (UCM, Jabber, Unity Connection) Cover wide range of attendant console requirements

Cisco Unified Attendant Console Standard

Cisco Unified Attendant Console Standard Modern user interface Search corporate directory and speed dials Log into and out of hunt groups Busy lamp field and Jabber presence in directory

Cisco Unified Attendant Console Standard Leverage Cisco UCM for call distribution and call park Import speed dials from legacy Cisco UCM Attendant Console No server to deploy Available in English, French, German, Italian and Spanish

New in Version 11.0 Show additional fields in Directory Directory search indexing flexibility Dispay caller ID first name/last name Dialable alternate phone numbers Edit unmapped Contact fields Cisco UCM 9.0(1) through 11.0(1) support

Cisco Unified Attendant Console Advanced

Cisco Unified Attendant Console Advanced Powerful call queuing engine Robust directory holds up to 100,000 contacts and syncs with Cisco UCM and Active Directory Busy lamp field and Cisco or Microsoft Lync presence in directory Ideal for handling many calls from many different sources

Cisco Unified Attendant Console Advanced Live queue statistics: calls abandoned, operators logged in, and available operators Color-coded queues Auto-unavailable on idle Drill-down search

New in Version 11.0 BLF support for E.164 numbers Increase CTI device limit from 255 to 1,000 Increase Queue Device Group limit from 20 to 100 Call Park details displayed in Call Park window Cisco UCM 9.0(1) through 11.0(1) support

Upgrades and Migrations

Premium, Enterprise, Business Edition Customers No-cost upgrade for UCSS/SWSS customers Premium Edition customers retain HA* Over-the-top upgrade** Upgrade orderable in Cisco Product Upgrade Tool Premium Edition Enterprise Edition Business Edition Cisco Unified Attendant Console Advanced * HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed ** if server meets UAC Advanced minimum requirements

Department Edition Customers No-cost migration for UCSS customers Requires fresh install – no database migration available UAC Standard license orderable in Cisco Product Upgrade Tool Department Edition Cisco Unified Attendant Console Standard

Moving from Enterprise Edition to UAC Advanced Active Directory integration Sync directory directly with AD 100 queues Increased from 50 50 concurrent users (up from 40) Queue overflow enhancements Destination per overflow type Destination type: queue or number Optional server high availability (additional license)

Moving from Business Edition to UAC Advanced Full Cisco UCM and Active Directory integration Increased from 500 directory entries 100 queues Increased from 3 50 concurrent users (up from 12) Different Music on Hold in queues Queue overflow enhancements Destination per overflow type Destination type: queue or number Optional server high availability (additional license)

Download UAC Advanced and UAC Standard from cisco.com/go/ac Register for a free 60-day evaluation license More information at cisco.com/go/cuac Try them today!

Additional Detail for Partners

Product Positioning Cisco UAC Standard Cisco UAC Advanced Both Customers using legacy UCM Attendant Console Small/branch offices Retail stores Simple attendant console requirements Minimum TCO (no server) Enterprises with complex call queuing requirements Dedicated operator centers Active Directory integration Very large corporate directory Centralized and distributed call answering Corporate headquarters with branch offices Dedicated operator center and departmental answering

Product Comparison At a Glance Category UAC Standard UAC Advanced Server No – uses UCM for call management (hunt groups, call park, shared lines, etc.) Yes – Microsoft Windows server in VMware or bare metal Redundancy Secondary CTI server configured in TSP client HA an available add-on Support for Citrix virtualized desktop No Yes (attendant console client) Call queuing Uses UCM hunt groups Yes – able to select individual calls out of queues to answer Import UCM Attendant Console speed dials Yes Directory sync sources UCM end user directory and/or .csv file UCM end user directory and/or Active Directory Suggested directory size 5,000 contacts Up to 100,000 contacts Presence integration Cisco Unified Presence, WebEx Connect Cisco Unified Presence, Microsoft Lync Reports No – use UCM CDRs Languages supported English, Spanish, French, German, Italian English, French, German, Italian, Portuguese, Spanish, Dutch, Swedish, Danish, Russian, Arabic, Korean, Japanese, Traditional Chinese, and Simplified Chinese

Resources Cisco Unified Attendant Consoles Hub Product Documentation http://www.cisco.com/go/cuac Partner resources Data sheets Product bulletins White papers End of Sale notifications Product Documentation http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html User Guides, Installation/Administration Guides Design Guide Release Notes

Demo Resources Use Cisco Unified Attendant Consoles in dCloud: dcloud.cisco.com Cisco Unified Attendant Consoles also participate in the Collaboration System Release NFR kit

Cisco UAC Advanced High Availability SKUs and List Prices Product Version List Price per License Top-level Config SKU Product SKU Cisco UAC Advanced 10.x $2,495 L-CUAC11X L-CUAC11X-ADV Cisco UAC Advanced High Availability $995 L-CUAC11X-ADV-HA Cisco UAC Standard L-CUAC11X-STND Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any time, they should order L-CUAC11X-ADV, Qty 5) Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order L- CUAC11X-STND, Qty 10)

Cisco UAC Advanced Topology A Cisco UAC Advanced server supports a single UCM cluster Multiple Cisco UAC Advanced servers may be deployed against a single UCM cluster

Cisco UAC Standard Topology