Tarun Singh Service delivery manager

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Presentation transcript:

Tarun Singh Service delivery manager Victim Support

Available across England & Wales Who we are… National Charity Independent Available across England & Wales Dedicated to helping ALL victims and witnesses of crime. We help victims of all types of crime Our services are free and confidential www.victimsupport.org.uk

Our Services… Emotional Support – to help victims deal with the personal effects of crime. Face to face visits (Home, Outreach Sites, Offices) & Telephone Support Talking Listen & allowing Victims to tell their stories Reflect Positively challenging Guilt and Self-Blame Identifying, affirming, encouraging peoples capacity to cope Demonstrating respect and a non-judgmental approach www.victimsupport.org.uk

Our Services… Information – to help victims and witnesses make better informed choices after a crime, particularly in relation to their rights/entitlements. Sign-post Provide information of other agencies Case update Generic information of the criminal justice process and their case Giving information consistently and in manageable chunks www.victimsupport.org.uk

Our Services… Advocacy – Liaise with other agencies to provide a holistic service and to ensure all needs are met, specialist support is accessed and the best outcomes are achieved. Individual & Collective Advocacy Police Housing Social Services Writing supporting letters www.victimsupport.org.uk

Our Services… Practical Support – Assisting with Criminal Injuries Compensation, providing personal alarms, commissioning Services, safety planning (IDVA). Home security Transport Food Vouchers/ Food Banks Accompanying victims to the housing department Interpreting services (if available) B&B, Hotels (depending on eligibility) Counselling (depending on eligibility) www.victimsupport.org.uk

We EMPOWER victims to make their own choices Services we do not offer… Provide legal advice Direct counselling Provide financial assistance Powers to re-house We do not have statutory powers We EMPOWER victims to make their own choices www.victimsupport.org.uk

Victims Needs… Victims’ Voice Included in the process- “not just an add on” for every criminal there is a victim Regular Case updates Understanding/ empathy- “not to feel like a perpetrator” Victims’ Voice Easy contact with their OIC Justice- “reassurance that something is being done otherwise, why bother to report? Manage victims expectations To feel “Police are interested/approachable, whatever the crime” www.victimsupport.org.uk

Victims Voices… Relay of CPS decisions “in a way victims can understand” Managing expectations- “keeping promises Victims’ Voice Feeling confident ‘any information given is followed up’ Cases being closed without a phone call from an officer Timely explanation of perpetrator bail conditions

Volunteers in Redbridge… 15 Active Volunteers All receive in-house CORE Training Specialist Training ASB/ Hate Crime Sexual Violence Domestic Violence Children and Young Persons People Bereaved by Homicide Mental Health Awareness Disability Awareness Data Protection www.victimsupport.org.uk

Volunteers in Redbridge Non-Judgemental Respectful Diverse Age range - 18 Different languages spoken Hindi Bengali Urdu Sinhalese www.victimsupport.org.uk

Accessing Victim Support Services Police Report Crime to police Say ‘”Yes” to wanting support from Victim Support Police data transferred from CRIS to Victim Support via Automated Data transfer (ADT) Other Agencies Housing Services Education Institutes Social Services Other organizations Self-Referral Call Victim Support directly, no need to report it to the police www.victimsupport.org.uk

Accessing Victim Support Services Victim Assessment & Referral Centre Tel: 0808 168 9291 8am-8pm Monday to Friday 9am-5pm Saturdays Supportline Tel: 0808 168 9111 (free) Outside the above hours Victims’ Information Service Tel: 0808 168 9293 www.victimsupport.org.uk

Accessing Victim Support Services Web Self-Referral https://www.victimsupport.org.uk/help-and-support/get-help/request-support Complete online form Victim Support Website https://www.victimsupport.org.uk/ Local Office Tel: 020 8550 2410 9am-5pm Monday to Friday Address: 10 Bourne court, Southend road, Woodford green Essex IG8 8HD www.victimsupport.org.uk

Thank you Any Questions???