A Comprehensive Solution

Help and peace of mind when away from home Solution Michael’s EAP counselor helped: Provide stress management strategies and resources Research tutors in his college town Health Advocate would back up the BSC on all medical issues that it cannot resolve in one call. The BSC would continue doing what is currently does well, but now would be able to “soft transfer” to HA employees who have questions or problems that are outside of their scope. HA is staffed by nurses who understand their mission. They reach out to UHC, Anthem, to doctors, hospitals, to the specialty programs that we’ve purchased from the health plans like Health allies or Cancer Resources, they connect with our EAP, our drug management company. They help negotiate away or reduce balance bill amounts that would other wise result in a claims appeal, And as an added super benefit, when a claim appeal does happen, they work to gather the facts and pull it together or four consideration. The claims we went over earlier they stepped in midway. Some of those might not have become claims appeals. Throughout the process thy are in touch with the employee until the issue is resolved. We’d like to give the HA folks a chance to tell you themselves what they do. Michael, away from home for the first time, was feeling overwhelmed and kept getting sick. He called Health Advocate for help.

EAP+Work/Life Program features 24/7, unlimited telephone access In-person assessments Unlimited HR and management consultations Employee wellness and prevention seminars Critical incident debriefings Medical Bill Saver program Video counseling Personal Concierge Service

Employee Assistance Program (EAP) Short-term problem resolution with Licensed Professional Counselors for help addressing a wide range of issues: Stress; depression; anxiety Marital problems; family/parenting issues Work conflicts Anger, grief and loss; substance abuse Provides referrals for more long-term support

Work/Life Support Work/Life Specialists find support services and local resources to help with: Eldercare, childcare Legal concerns Financial issues Time management Relocation issues

Key resources for managers/supervisors Unlimited telephonic consultation for management and supervisors Available to all levels of management team, 24/7 Improve managers’/supervisors’ interpersonal skills Assist in resolving employee conflicts Collaborate with management team and HR on sensitive cases

Experienced clinical resources 45,000+ Masters-level clinicians Located in all 50 states + Canada and Puerto Rico Available 24 hours a day, 7 days a week

Worldwide support Network of local counselors in 150 countries Toll-free hotlines or collect call numbers available in all countries Face-to-face and/or telephonic counseling provided in English or the local language Promotion and employee communications in languages other than English

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Financial Wellness and Consultation Free 30 minute consultation per unique financial issue, unlimited issues Speak with a certified financial advisor with an average of 20 years experience Get guidance and education to make informed financial decisions Employees spend 12-20 minutes during the work day each month dealing with personal financial problems. Financial stress results in policy lapses, increased health problems and leads to workplace injuries.

Financial Wellness and Consultation Credit management Debt counseling Budgeting Restoring credit Investments Foreclosure Required education for bankruptcy Home refinancing Student loans Retirement planning Divorce planning Collection matters Financial goal setting Saving for college

Spotlight: Website Resources Legal Consultation Services Free consultation with experienced, independent attorneys and 25% discount on standard fees if retained Broad cross-section of specialty areas: Criminal law General/civil law Domestic/family law Elder law Real estate Tax and IRS matters Motor vehicle law Spotlight: Website Resources Find more than 100 standard legal forms: Wills Bills of Sale Demands & Releases Personal Finance After a Death Family, Pets & Home Employee absenteeism from work for legal-related issues costs U.S. companies over $10 billion each year, according to the Bureau of Labor Statistics.

Medical Bill Saver Complementary feature included with EAP+Work/Life program Skilled negotiators help reduce medical or dental bills $400+ not covered by insurance “Safety net” for employees enrolled in consumer-driven plans Encourages smart healthcare decision-making Helps support “financial fitness,” reduce stress Employee receives a Savings Result Statement detailing outcome In successful negotiations, employee shares a percentage of the savings with Health Advocate

Implementation Support

Smooth implementation and transition process Effective planning Train-the-Trainer program Operational coordination Culture training—learning about your organization Coordinate smooth transition of EAP cases with outgoing vendor Comprehensive communications support Program launch Ongoing support

Management reporting Program utilization User-friendly format Employee feedback Opportunities for improvement

Turnkey Communications Supporting your organization and your employees Year-round electronic, print and online materials to introduce, raise awareness and reinforce participation Comprehensive Work/Life website Monthly employee newsletters including monthly webinars Quarterly manager and supervisor newsletters Informational brochures/wallet cards/posters

Key benefits Intervenes and resolves issues in their earliest stages Reduces need for more costly mental health services Decreases turnover and absences Reduces claims costs, grievances and appeals Available 24/7, 365 days a year Eases burden on HR staff Broad geographical availability Extended family coverage (employee, spouse/domestic partner, dependent children, parents and parents-in-law) Turnkey communications program