Council of Governors: Holding to Account Welcome Ruth Council of Governors: Holding to Account January 2017

Background and update about engagement activity Jane Melton, Director of Engagement and Integration Engagement activity and holding to account Ruth FitzJohn, Trust Chair

Trust Objectives Engagement Transformation to sustain

It’s amazing what we can accomplish when we’re in it together Our Engagement & Communication vision … (2016 – 2020) It’s amazing what we can accomplish when we’re in it together Our vision is that people in our community will become champions of our services to make life better.

Who do we engage with and why? Stakeholder Examples Customers Patients, Carers Contributors Staff members, volunteers, students Commissioners CCG, GCC, GPs, Universities, research funders Collaborators Strategic partners / Other NHS / Private bodies, voluntary sector, Criminal Justice / Police, religious groups, Commentators Healthwatch, Press, Governors, Members, Public, NHSI, Care Quality Commission, Council. Inform – Involve – Improve = Influence to make life better

How do we know? (examples) Customers Contributors How well is engagement going? How do we know? (examples) Customers Patients, Carers 2016 CQC survey results; FFT; Service Experience Reports; Pt Story Triangle of Care survey; 15 Steps Contributors Staff members, Volunteers, students QH Staff survey results; Volunteer FFT; University feedback Commissioners CCG, GCC, GPs, Universities, Research Funders Cooperation with developments Funding for new research (Cobalt) Partnership agreements Collaborators Strategic partners / Other NHS Private bodies, Voluntary sector, Religious Groups Criminal Justice / Police Co-location with police for MHARS Swindon Mind development Tackling stigma – over 100 organisations Bishops breakfast Commentators Healthwatch, Governors, Members, Press, Public, NHSI, Care Quality Commission, Council Regular connections with some commentators More members, reaching more people Proactive with press - +positive stories ‘Good’ from CQC HCOSC interest in scrutiny of MH

How do the Non-Executive Directors hold the Board to account for engagement? Engagement is explicitly part of the Non-Executive and Executive Director roles Quantity Quality   Soft measures Hard measures Short term Long term Outcomes