The National Demand and Capacity Programme A joint programme between NHS England & NHS Improvement Email: england.demandandcapacityproject@nhs.net Web Page: www.england.nhs.uk/ourwork/demand-and-capacity/

Our aims To increase knowledge and awareness of effective demand and capacity modelling by providing training and education via national face to face training events or online. To ensure the demand and capacity models are kept up to date, available free of charge and evidence based. Develop new models with improved accessibility and functionality. Encourage more widespread use by developing models for community and mental health services. To support and inform the production of robust activity plans at local organisational level and place-based unit level as required for future planning rounds.

Our Plan: Summary Model Development Stream one: Develop models and guidance for new sectors including Mental Health; Community services; Primary Care Stream two: Continue to make the existing models and guidance more accessible Training Continue to develop and deliver face to face training Develop online training modules Develop and deliver the Train the Trainer Programme Comms Engaging system leaders: improve understanding and buy-in to demand and capacity planning at a senior level Promoting our training, including the train the trainer programme Enhance our online presence Further work Develop a support offer for Commissioners, including bespoke training on using D&C modelling to support discussions Further develop the ‘post-course’ offer of the train the trainer programme, and the post-programme landscape Develop the support offer for NHS England and NHS Improvement colleagues, including bespoke training

Demand and Capacity models NHS Interim Management and Support (IMAS) has produced models to an approved and accepted methodology. These models are free to services and they have been developed by people who have worked in the NHS. A video based tutorial for each of these models will be available on our website in May 2017: Outpatient capacity & demand model Inpatient/day case capacity & demand model Two week wait cancer capacity & demand model Advanced flow capacity & demand model Endoscopy capacity & demand model Diagnostic imaging capacity & demand model

Demand and Capacity models How are these models used to support the demand and capacity assessment process? Starting point for investigation of data quality or process issues in a service Provides an evidential basis for actions Safe environment for testing ideas

Model demonstration

Demand and Capacity models Looking to the future Next generation of models currently in development process Est delivery Jan – Mar 2018, initial versions released for testing late 2017

Design brief for future models Fewer, more adaptable models Cover a wider variety of scenarios across all types of healthcare providers Low Complexity High Intensity High Complexity Low Intensity Caseload Freely available, with methodology accessible to users with requisite skills in data analysis and extraction for local development

Demand and Capacity models Key Challenges Ensuring that the tools can be practically deployed with reasonable resource cost Aggregation of complex systems that involve multiple pathways and service types Translation of operational requirements to strategic planning

Our Training Offer

Training and resources available Train the Trainer programme Face to face training Online resource package

Train the Trainer programme Gain a qualification in demand & capacity training To be delivered in ten cohorts, around the country Create a network of 300-400 highly-skilled trainers and local experts Decentralise demand and capacity support and expertise

Train the Trainer: Course Description Guided learning Face to Face modules Learning in the workplace Module webinars Action Learning Sets

Train the Trainer Course Content Four Modules: Technical course Change Identifying stakeholders Understanding how change is experienced by the individual Recognising organisational structures, cultures and change Delivering effective communication to enable change Measuring effective change

Train the Trainer: Course Content Teaching Understanding learning theory Selecting methods and media for your audience Engaging audiences and presenting information Preparation for practical learning events Coaching Identifying the role of coaching and mentoring as part of the business strategy Understanding the purpose and principles of coaching Using action learning sets as a problem solving approach Establishing effective personal communication

What will the trainers do? First port-of-call within their designated areas Resolve queries related to demand and capacity Create local empowerment Deliver the tailored Demand and Capacity modelling course Support staff between workshops to ensure the maintenance of knowledge within NHS organisations and improvement of pathways across STP footprints

Face to Face Training An introduction to the principles and methodological approaches to Demand and Capacity planning Model demonstration Aimed at both commissioners and provider organisations

Face to face Training: Outcomes The importance of and benefits to demand and capacity modelling Which models to use The principles of measuring demand and capacity The importance of an ideal waiting list size and how to calculate this Forecasts predicated from Modelling How to structure the work to populate a model How to sense check a completed model

Face to face training: 2017 Friday 2 June 2017 - Skipton House, London Friday 9 June 2017 - Quarry House, Leeds Friday 23 June 2017 - Skipton House, London “Knowledgeable speakers, good mix of theory & demonstrations, interesting mixture of delegates” “It was pitched at an appropriate level, it was relevant to all organisations, and helps to bridge the gap between”

Face to Face Training We are developing an internal offer for our NHS Improvement and NHS England colleagues. Please let us know your thoughts. Email: england.demandandcapacityproject@nhs.net

Online resource package Online training series Model walkthroughs Animated training shorts ‘My experience’ videos VC 22 Dec 2016

Online training: e-modules VC 22 Dec 2016

Online training: e-modules Universal training to ensure that all commissioners and providers have access to standardised resources Providing our training online ensures that our training series is available at any time to NHS staff at no additional cost. The online training can be completed as an alternative to the live training, or as a refresher. Available to from Summer 2017

VC 22 Dec 2016

VC 22 Dec 2016

Animation resources The programme team will be publishing a range of animations that can be used with teams locally to explain some key concepts in demand and capacity modelling: Calculating the ideal waiting list size Calculating percentiles Variation in demand Available from Summer 2017

Animation demonstration Waiting Lists Animation

Patient experience video The Demand and Capacity programme supports the NHS to better understand demand and plan sufficient capacity so that patients do not have an unnecessary wait for treatment. In this video, a patient tells her story of how waiting for hospital appointments has impacted on her health outcomes, both physically and mentally. “I would like to thank Elaine for her openness in sharing her experience. Stories like Elaine’s get to the heart of why Demand and Capacity management is so important” Paul Stroner Demand and Capacity Programme Lead

Contact us Email: england.demandandcapacityproject@nhs.net Web Page: www.england.nhs.uk/ourwork/demand-and-capacity/