Education + Training Strategy Lab 10/11/2017 Education + Training Strategy Lab ECONOMIC DEVELOPMENT WORKFORCE DEVELOPMENT EDUCATION COMMUNITY GOOD MORNING. THE PUBLIC WORKFORCE SYSTEM IS CALLED PENNSYLVANIA CAREERLINK. IN THE LEHIGH VALLEY, WE ARE CALLED PA CAREERLINK LEHIGH VALLEY. I’M HERE TO PRESENT AN OVERVIEW OF THE LEHIGH VALLEY WORKFORCE DEVELOPMENT BOARD AND ITS WORKFORCE SYSTEM CALLED PA CAREERLINK LEHIGH VALLEY. I’LL BE TALKING ABOUT GOVERNANCE, STRUCTURE, GOALS, FUNDING SOURCES AND HOW YOUR TAX DOLLARS ARE SPENT TO CREATE A WORLD-CLASS COMPETITIVE WORKFORCE FOR THE LEHIGH VALLEY. Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Education + Training Strategy Lab 7-18-17 10/11/2017 Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Education + Training Strategy Lab 7-18-17 10/11/2017 Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Lehigh Valley 2017 High Priority Occupation List 10/11/2017 Lehigh Valley 2017 High Priority Occupation List Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Lehigh Valley 2017 High Priority Occupation List 10/11/2017 Lehigh Valley 2017 High Priority Occupation List Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Lehigh Valley 2017 High Priority Occupation List 10/11/2017 Lehigh Valley 2017 High Priority Occupation List Education + Training Strategy Lab 7-18-17 6 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Top 20 Occupational Knowledge Areas 10/11/2017 Top 20 Occupational Knowledge Areas Top 20 Work Activities Forklift Operation Freight Handling Pediatrics Quality Assurance Bilingual Preventive maintenance Human resources software Mathematics Geriatrics Pallet jacks Tractor-trailers Critical care Material Handling Food preparation Medical-Surgical Nursing Blueprints Quality control Hazard analysis and critical control points Accounts Receivable Behavioral health Order materials, supplies, or equipment Calculate costs of goods or services Sell products or services Record operational or production data Clean work areas Greet customers, patrons, or visitors Monitor inventories of products or materials Clean food preparation areas, facilities, or equipment Maintain records of sales or other business transactions Serve food or beverages Cook foods Collect deposits, payments or fees Administer basic health care or medical treatments Answer customer questions about goods or services Explain technical product or service information to customers Prepare docs. for contracts, transactions, or regulatory compliance Process customer bills or payments Reconcile records of sales or other financial transactions Process sales or other transactions Provide information to coworkers Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Top 20 Tools & Technologies 10/11/2017 Top 20 Certifications Top 20 Tools & Technologies Driver's License American Nurses Credentialing Center Certified Registered Nurse Commercial Driver's License Basic Life Support Certification in Cardiopulmonary Resuscitation HAZMAT Licensed Practical Nurse Real estate license Food safety programs Continuing Education Occupational Safety & Health Administration 888Certification Advanced Cardiac Life Support Board Certified Accounting Physical Therapist Certification Certified in Nursing Administration DOT Medical card Safety Inspections Technician Home Health Aide Spreadsheet software Data base user interface and query software Personal computers Word processing software Office suite software Desktop computers Electronic mail software Notebook computers Internet browser software Presentation software Enterprise resource planning ERP software Accounting software Calendar and scheduling software Laser printers Project management software Scanners Personal digital assistant PDAs or organizers Medical software Photocopiers Operating system software   Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Education + Training Strategy Lab 7-18-17 Business Growth 10/11/2017 Bakerly, a French producer of pre-packaged baked goods, completed construction of a new 77,000 square foot facility in Easton. The plant is scheduled to start operation in June 2017. They will need approximately 25 new production, shipping/receiving, maintenance, and forklift operators.   B. Braun Medical Inc. has 25 open positions including general manufacturing associates, technicians, engineers and more. Central Admixture Pharmacy Services (CAPS) in Allentown continues to need pharmacy technicians, and expect to hire 120 new pharmacy technicians by 2018. Crayola is hiring 14 new positions including business analysts, technicians, financial analysts, general utility, e-commerce analysts. DHL Supply Chain is hiring up to 25 new material handlers, for 1st and 2nd shifts. DSC Logistics in Breinigsville is hiring 22 forklift drivers. FedEx Ground in Breinigsville is hiring up to 40 part-time package handlers and parcel sorters. Ideal Concepts has expanded by acquiring an additional 35,000 square foot facility in Allentown. Hiring plans include an additional 150 new jobs over the next two years. Lineage Logistics in Breinigsville needs up to 80 new material handler workers, auditor, forklift, HR generalist, mechanic. Lynar Corporation, an industrial machinery manufacturer in Allentown, is hiring 10 Computer Numerical Control (CNC) machine operators. Mack Trucks in Macungie is hiring approximately 250+ production technicians. The jobs are permanent full time and recruiting efforts will continue throughout 2017. Olympus Corporation of the Americas, in Center Valley, has posted 45 positions including marketing, machinist, compliance, technical support, purchasing manager, distribution, forecasting, and business development workers. II-VI Opto-Electronic Devices, in Easton, is currently hiring new test engineers, process operators, equipment maintenance, and testing technicians. 9 Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Education + Training Strategy Lab 7-18-17 Company Right-Sizing 10/11/2017 Kraft Heinz in Macungie dislocating 400 workers including: production, operators, technical workers, material handlers, and administrative. (November 2016)   Bosch Rexroth in Bethlehem dislocating 120 workers including: manufacturing, engineering, administration, and sales. (December 2016-June 2017) Unemployment Compensation Center in Allentown dislocating 90 workers including: call center, computer skills, data entry, administrative, and clerks. (December 2016-February 2017) Communication Data Services, Inc. in Breinigsville dislocating 46 workers including: administrative, financial, billing, computer skills, data entry, client managers, and supervisors. (January-March 2017) Nestlé Waters North America in Breinigsville dislocating 5 workers due to outsourcing transportation department. (April 2017) hhgregg in Whitehall closed dislocating 13 retail workers. (April 2017) Packaging Corporation of America in Allentown dislocating 16 workers including: miscellaneous hand laborers, customer service manager, accounting associate and supervisor. (March 2017) Phoebe Ministries in Allentown dislocating 33 workers including: CNAs, LPNs, housekeeping, and physical therapy assistant/aide. (April-May 2017) Family Dollar in Allentown dislocating 9 retail workers. (June 2017) VF Majestic is temporarily furloughing an estimated 45 printing division and sewing machine workers; expected to return. (Summer 2017)  10 Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Outreach to Teachers, Guidance Counselors and Schools 10/11/2017 339 Jobs Lady 11 Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Education + Training Strategy Lab 7-18-17 Issues and Trends Tightening job market Wage pressures Growth and expansions Retirements Knowledge transfer Seasonal hiring Staffing agencies Qualified, Goal Collar Workers Upskilling and Credentials Strategic Workforce Issues The Lehigh Valley is experiencing a tightening job market resulting in …. …increasing wage pressures for companies. Warehousing and Logistics industries are growing and expanding, creating competition for mid- to lower-skilled workforce, like Amazon, FedEx, UPS, C&S Wholesale, Walmart, and more. Companies are starting to replace their retiring, greying workforce with a qualified, technologically-skilled workforce pipeline…. ….and they need to transfer their knowledge. Seasonal hiring impacts the inventory of workers and also increases the competition for workers. Companies continue to hire through staffing agencies ….that’s just the way it is! Continued lack of qualified workers for gold collar jobs, such as mechatronics, industrial maintenance, CNC machinists, Programmable Logic Control (PLCs), and more. Employers need to upskill current workforce to remain competitive and retain workers. LVWDB working with PREP partners to address strategic workforce issues such as talent supply, skills gap analysis, employer engagement, and pipeline development. 12 Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017

Education + Training Strategy Lab 7-18-17 10/11/2017 Nancy Dischinat Executive Director Workforce Board Lehigh Valley 555 Union Boulevard Allentown, PA 18109 610-841-1122 ndischinat@lvwib.org   13 Education + Training Strategy Lab 7-18-17 East Penn/Western Lehigh Chamber of Commerce, Meeting the Demand Seeking & Training A Skilled Workforce, March 15, 2017