W3C eGovernment TPAC 2010 This is just a generic slide set. Should be adapted, reviewed, possibly with slides removed, for a specific event. Rule of thumb:

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Presentation transcript:

W3C eGovernment TPAC 2010 This is just a generic slide set. Should be adapted, reviewed, possibly with slides removed, for a specific event. Rule of thumb: on the average, a slide is a minute…

Agenda See http://www.w3.org/egov/wiki/TPAC_2010

Improving Access... Improving Access to Government through Better Use of the Web IG Note, May 2009 11 Authors, many contributors, reviewers ~50 pages http://www.w3.org/TR/egov-improving

Five Topics Participation and Engagement Open Government Data Interoperability Multi-Channel Delivery Identification and Authentication

Part 1: Participation and Engagement “The Web provides a transformative platform for the public sphere.” How: Let public servants use public websites … but give them clear rules Provide resources to handle corresponence Support effective commenting ...

Participation and Engagement: Issues Representation Boundaries (personal/professional) Relationships (govt twitter-following people) Ownership / Third-Party Services Inclusive / Accessible Authoritative? Data Portability? Archiving

Part 2: Open Government Data Also “Public Sector Information” How: HTML Ensure Accessibility Provide APIs RSS/Atom REST Semantic Web Technologies

Open Government Data: Issues Mission and Strategy Lack of personnel and funding Provenance and Trust Limitations of Technology Need for new W3C Standards Capabilities (training in evolving ecosystem)

Part 3: Interoperability “The ability of government organizations to share and integrate information using common standards” … including Interop in time How: Use Open Standards (cf Berkman def'n) Use Open Source Interoperability Frameworks

Interoperability Issues Standards, Technical Specifications So many to chose from, some very complex Privacy Much harder, when information is being passed around Security Semantics When do terms really mean the same thing? Legal, Cultural, Political

Part 4: Multi-Channel Delivery Provision of services through multiple platforms and interfaces, with comparable functionality How? Cf studies Analyze/segment steps of service delivery Many useful W3C standards WAI, Mobile Web Best Practices

Multi-Channel Delivery Issues Understand requirements of consumer Limitations of mobile devices Coordination of different channels Accessibility

Part 5: Identification and Authentication Allows confidence in transaction “lack of coherent analogies to the forms and protocols that have endured for centuries” Persistent myths about traditional methods (identity often assumed, not verified) How: Legal Dependencies Technological Methods Provide Citizen Identity Tools

Identity and Authentication: Issues Issues (very rough): Fair Risk Allocation (consumer protection) Control (gov't may not control methods) Accountability, Transparency

“Next Steps” Help gov't transition to new approaches Linked Data Data provenance ....

More Information Me: Sandro Hawke, sandro@w3.org Twitter @sandhawke This Talk http://www.w3.org/2010/Talks/1101-egov/intro eGov IG: http://www.w3.org/egov/wiki Mailing List: public-egov-ig@w3.org Archive: http://lists.w3.org/Archives/Public/public-egov-ig/