Business Continuity & Disaster Recovery Planning: Fusion Framework & ServiceNow CIO Council Meeting Speaker: Gary or Nick Introduce Gary, Nick, Chris Reference that this project applies directly to the Business Continuity risk which Katie and Meredith champion and has implications on the IT Infrastructure and IT Security risk which Anne Margulies champions. Why this project?... Input from stakeholders of the Business Continuity planning process (BC Leads, Steering Committee, etc.) voiced the need for more actionable business continuity plans than the current business continuity planning system, Harvard Ready, could allow, i.e. Harvard Ready is more of a business impact analysis (BIA) tool than a tool that allows the user to produce procedurally-based plans that can be used during actual disruptions to university operations. September 21, 2015

Agenda Fusion Framework Overview ServiceNow Overview Discussion Speaker: Gary or Nick

Vision for the Fusion System Harvard’s ability to respond to and recover from disruptive incidents will be significantly improved by implementing the Fusion Framework system, a single platform for Harvard schools and departments to develop emergency response and business continuity plans, share information during incidents, and conduct post-incident corrective action tracking. Speaker: Gary or Nick

Current Emergency Management Process Process with Fusion Current Emergency Management Process Planning Planning Notifications Incident Reports Emergency Response Harvard Ready Message Me HUENS LARIMORE WebEOC Fusion Fusion ePrep iSite Business Continuity IT Disaster Recovery (TBD) Emergency Response IT Security (TBD) Business Continuity Harvard Community Emergency Teams Schools & Dept’s (TBD) Schools & Dept’s HUPD EH&S EH&S Training Coordination / Info Sharing After Action Reviews (AARs) EH&S TMS Harvard LMS In-Person Online Speaker: Gary or Nick Drills & Exercises In-Person Phone AAR Meetings Fusion Email Fusion WebEOC Fusion Tabletop & In-Field Post-Exercise Corrective Actions Email WebEOC Chatter Feed AAR Corrective Actions BEFORE DURING AFTER

Fusion ePrep Fusion will replace… Harvard Ready WebEOC Business Continuity Planning System Emergency Preparedness iSite Emergency Info Sharing Platform Emergency Management Plans Incident & Exercise Corrective Actions Harvard Ready ePrep WebEOC Speaker: Gary or Nick Fusion

Phone & Tablet Mobile App Data in Fusion will be available by… Fusion Fusion Fusion Speaker: Gary or Nick Computer (PC & Mac) Phone & Tablet Mobile App (iOS & Android) Printable PDF

Fusion Project Update Fusion Project Team Name Role School/Dept. Gary Kassabian Core Team (EM, BC) & Primary Team EHS Rep Campus Services-Environmental Health and Safety (CS-EHS) Nick Hambridge Core Team (EM, BC) Campus Services-Environmental Health and Safety (CS-EHS) Brian Mazmanian Core Team (EM, BC) CS-Environmental Health and Safety (CS-EHS) Chris Beaurpere CS-Environmental Health and Safety (CS-EHS) Eric D'Souza Core Team (DR) Harvard University Information Technology (HUIT) Steve Rivers Core Team (DR) John Lafferiere Xenia Sibova Kim Ho Core (IT Support) Campus Services -Information Technology (CS-IT) Eileen Flood Campus Services-Information Technology (CS-IT) Sue Walsh Primary Team IT Rep Peter Baskette HARVARD University Information Technology (HUIT) Brian Conroy Primary Team School Rep. Harvard Kennedy School (HKS) Katherine Gates Faculty of Arts and Sciences (FAS) Reema Khan Mark Frazier Primary Team Department Rep. Finance and Administration (FAD) Will Tonery Primary Team EHS Rep and Tech Support

Fusion Project Update

Fusion DR Demo Bob Sibik Senior Vice President, Field Engagements Fusion Risk Management, Inc.

ServiceNow

Discussion Questions Can local school/dept. level offerings/applications be captured in ServiceNow and fed to Fusion in order to maintain up-to-date dependency mapping between business functions and IT offerings/applications? How should  school/department-level DR planning be managed and how can this process be coordinated with University-wide DR planning?