Roadmap Week 1: Intro to MIS Week 2: Systems Analysis What is MIS? Week 2: Systems Analysis Swimlanes Week 3: Systems Analysis ERDs Learn IT! #1 Week 4: Systems Analysis Decision Trees Architecture Diagrams Max Labs 0 Week 5 Exam #1 Week 6: Organizational Systems ERP Max Labs 1a & 1b Week 7: Organizational Systems Decision Support Knowledge Management Week 8: Organizational Systems SDLC Digital Innovation Extra Credit! #1 Week 10 Extra Credit! #2 Exam #2 Week 9: Spring Break No Class Week 11: Organizational Systems Supply Chain Management Systems Max Labs 2a & 2b Week 12: Organizational Systems Customer Relationship Management Systems Week 13: Organizational Systems Platforms Cloud Computing Max Labs 3a & 3b Week 14: Organizational Systems Artificial Intelligence Learn IT! #2 Week 15 Exam #3 Prep

Reminders Extra Credit #3 Exam #3 Review Sessions esff.temple.edu Monday, May 1 Exam #3 Review Sessions Tuesday, May 2 12-1:30PM in Speakman 115 esff.temple.edu Thursday, May 4, 2017 Exam #3 Wednesday, May 10 at 1 pm Assess week 11-15 learning objectives Bring a #2 Pencil

Exam Study Guide Structure of Exam Similar to Exam #1 and Exam #2 25 Multiple Choice Questions based on weeks 10 through 15 Questions Based on Reading, Class Lecture, Videos, Mini Case Study, Swim Lane Diagram and Entity Relation Diagram (ERD)

4.1 Supply Chain Management Systems What is Supply Chain Management (SCM)? Management of the flow of goods and services. What is the purpose of the supply chain system? To improve trust and collaboration among supply chain partners, thus improving inventory visibility and the velocity of inventory movement.

4.1 Supply Chain Management Systems What are the five basic components of SCM? Plan, Source, Make, Deliver, and Return What is Just-in-Time Manufacturing Lets manufacturers purchase and receive components just before they're needed on the assembly line and it relieves manufacturers of the cost and burden of housing and managing idle parts. What is Vendor-managed inventory (VMI)? Inventory that is managed by the vendor (supplier). And at a minimum this means the vendor determines when to replenish and how much to replenish.

SCM Architecture SCM modules support two functions. Supply chain planning—development of resource plans to support production. Supply chain execution—efficient flow of products, information, and financing. Copyright © 2014 Pearson Education, Inc.

4.1 Supply Chain Management Systems What is RFID? RFID is Radio Frequency Identification. It's a type of wireless technology that lets you identify objects that have been fitted with special RF identification tags. RFID can help you manage materials or assets easily, improve productivity, eliminate errors and stock-outs, and significantly reduce labor costs.

4.2 Customer Relationship Management Systems What is a CRM? CRM software has evolved from a simple contact management system into a robust tool that lets you manage sales, marketing, point-of-sale (POS), accounting, vendor and other types of operational data, all in one easily accessible solution. Why does my business need a CRM system? CRM acts as an entire database for all types of insights on customers, including contact information, purchase histories, how customers browse your website, ways and times they've interacted with your company (and reasons why), demographics, interests, personal preferences and more.

Just a System? CRM Procedures Processes Strategy

4.2 Customer Relationship Management Systems What are the benefits of a CRM? Save time, Better email marketing, Extra functionalities, and Help sales team reach their goals What are CRM Dashboards? Quickly provide a user, manager, or administrator with a quick overview of data related to a particular job function or department. Who uses CRM Dashboards? Sales, Marketing, and Customer Support.

4.2 Customer Relationship Management Systems What are the differences between CRM and ERP? Where CRM is focused on the customer, ERP focuses on the business. ERP and CRM systems use different approaches to increase profits. ERP focuses on reducing overhead and cutting costs. CRM works to increase profits by producing greater sales volume. CRM is often the best bet for a business’s first investment. Generating and maintaining sales is usually what makes everything else possible. By helping to maximize sales figures, CRM can enable a business grow to the point that ERP becomes a necessity.

5.1 Platforms and Network Effects What is a platform? A platform is a business model that creates value by facilitating exchanges between two or more interdependent groups, usually consumers and producers. Successful platforms facilitate exchanges by reducing transaction costs and/or by enabling externalized innovation. As a byproduct, platforms also create ecosystems and leverage their inherent network effects. With the advent of connected technology, these ecosystems enable platforms to scale in ways that traditional businesses cannot.

5.1 Platforms and Network Effects What is the value proposition of platforms? Create value by reducing search and transaction costs and by enabling innovation in complementary products or services The key difference is between platforms that provide value primarily by enabling exchanges (Exchange Platforms) and those that provide value primarily by enabling producers to create (Maker Platforms).

5.2 Cloud Computing What is Cloud Computing? Cloud computing refers to the delivery of computing services over a proprietary network or the Internet. Those services mainly include infrastructure (i.e. servers, storage devices, etc.), development platforms, and software applications. The Cloud refers to the many data centers located throughout the world that house the hardware necessary to offer cloud services. Cloud computing services fall into three categories, Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS).

Applications Data Middleware Operating System Virtualization Servers Storage Networking On Premise Applications Data Middleware Operating System Virtualization Servers Storage Networking IaaS You Manage Vendor Manages Applications Data Middleware Operating System Virtualization Servers Storage Networking PaaS You Manage Vendor Manages Applications Data Middleware Operating System Virtualization Servers Storage Networking SaaS Vendor Manages You Manage

5.2 Cloud Computing Is Cloud Computing Growing? How are Cloud Services made available? Three delivery models: public, private, and hybrid. Is Cloud Computing Growing? Yes. 15% of organizations have replaced all or most of their on premise customer service applications with software-as-a-service solutions How can you prepare for a cloud failure? Back everything up, Encrypt the data saved to the cloud, Have a backup for streaming media, and Business interruption insurance.

6.0 Artificial Intelligence What is Artificial Intelligence? Intelligence exhibited by machines or software How to create machines and software that are capable of intelligent behavior Three types or calibers of AI: Artificial Narrow Intelligence (ANI) Artificial General Intelligence (AGI) Artificial Superintelligence (ASI)

6.0 Artificial Intelligence What is Artificial Narrow Intelligence (ANI)? Weak Intelligence or Weak AI Artificial Narrow Intelligence is AI that specializes in one area. What is Artificial General Intelligence (AGI)? Strong Intelligence or Strong AI Artificial General Intelligence refers to a computer that is as smart as a human across the board—a machine that can perform any intellectual task that a human being can. What is Artificial Superintelligence (ASI)? Artificial Superintelligence ranges from a computer that’s just a little smarter than a human to one that’s trillions of times smarter—across the board

6.0 Artificial Intelligence What is the Turing Test? The Turing test is a test of a machine's ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a human Common understanding has it that the purpose of the Turing Test is not specifically to determine whether a computer is able to fool an interrogator into believing that it is a human, but rather whether a computer could imitate a human. The Turing test does not directly test whether the computer behaves intelligently. It tests only whether the computer behaves like a human being. Since human behavior and intelligent behavior are not exactly the same thing, the test can fail to accurately measure intelligence in two ways: Some human behavior is unintelligent Some intelligent behavior is inhuman

6.0 Artificial Intelligence How does Watson work? Analyzes unstructured data Understands complex questions Learns human constructs like language, culture, and context